DOCUMENT:Q170000
TITLE   :SMS: Stop 0E Error on Windows 95 While Running Inventory
PRODUCT :Microsoft Systems Management Server
PROD/VER:1.2
OPER/SYS:WINDOWS
KEYWORDS:kbbug smsinv

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The information in this article applies to:

 - Microsoft Systems Management Server versions 1.2
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SYMPTOMS
========

When a Microsoft Windows 95 system configured, with the Microsoft NetWare
client, executes the Systems Management Server Inventory agent, a Stop 0x0E
blue screen message may occur at approximately 29% to 34% through the
inventory process. After pressing a key to continue, the blue screen may
occur again. Once past this part of the process, inventory will continue
normally and complete. Network connectivity is still available. The
Smssafe.tmp file and eventually the Sms.ini file may show that Novell
network card Info failed.

This may appear after applying Systems Management Server Service Pack 2,
but has been exhibited in all revisions of Systems Management Server 1.2.

CAUSE
=====

The DOS inventory component Nwgetnet.exe fails on some systems
configurations, causing the blue screen. The behavior appears to fail most
often on systems with one or more of the following:

   Pentium Processors
   Xircom CE2 PCMCIA network card driver installed
   Chips and Technologies video driver display

RESOLUTION
==========

To resolve this problem, obtain the hotfix below, or wait for the next 
Systems Management Server service pack.

This hotfix has been posted to the following Internet location:

   ftp://ftp.microsoft.com/bussys/winnt/sms-public/fixes/usa/SMS12/
   hotfixes-postSP2/inv-fix

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. A supported fix is now available, but is not fully regression-
tested and should be applied only to systems experiencing this specific
problem. Unless you are severely impacted by this specific problem,
Microsoft recommends that you wait for the next Service Pack that contains
this fix. Contact Microsoft Technical Support for more information.

Additional query words: Novell Redirector NWLINK prodsms

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