XADM: Event ID 1197 and 1005 When Starting the Information Store[exchange]
ID: Q244976    CREATED: 01-NOV-1999   MODIFIED: 01-NOV-1999
winnt:5.5
winnt
PUBLIC | exc55

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you attempt to start the information store (Store.exe), it does not start,
and the following events appear in the event log:

   Event ID: 1197
   Source: MSExchangeIS Private
   Type: Error
   Category: General
   Description: Database is too new to be upgraded.

   Event ID: 1005
   Source: MSExchangeIS Private
   Type: Error
   Category: General
   Description: Unable to start the Microsoft Exchange Information Store. Error
   0x451.

Although the information store does not start, the information store databases
are not damaged.

CAUSE
=====

This problem occurs when you restore a Store.exe file earlier than version
5.5.2651.32 after the information store databases have already been upgraded to
version 2.45. These earlier versions of the Store.exe file do not support the
new database format.

RESOLUTION
==========

Restore version 5.5.2651.32 or later of the Store.exe file, and then attempt to
start the information store again.

MORE INFORMATION
================

When you apply version 5.5.2651.32 or later of the Store.exe file on an Exchange
Server computer, and then start the information store, the information store
databases are automatically upgraded to a new format, and the following events
appear in the event log:

   Event ID: 1185
   Source: MSExchangeIS Private
   Type: Information
   Category: General
   Description: Successfully upgraded database to version 2.45.

   Event ID: 1185
   Source: MSExchangeIS Public
   Type: Information
   Category: General
   Description: Successfully upgraded database to version 2.45.

After the databases have been upgraded, you can restore an earlier version of the
Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If
you restore a Store.exe file earlier than version 5.5.2651.32, and then attempt
to start the information store, you experience the behavior described in the
"Symptoms" section, but the information store databases are not damaged.

Additional query words:

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Keywords          : exc55 
Version           : winnt:5.5
Platform          : winnt
Issue type        : kbprb
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