| Support and Problem Resolution |
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Last
updated on September 10, 1999
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If you have problems running the HCTs, you can report them to the WHQL group by filling out Hctprob.txt located in the \HCT\DOCS directory on the HCT CD-ROM and submitting it through one of two channels:
Systems: Send e-mail to whqlsys@microsoft.com (preferred method)
Servers: Send e-mail to whqlserv@microsoft.com (preferred method)
-or-
Send a FAX to "Microsoft Windows HCT Bldg. 26S" at (425)-936-7329
If you have problems installing or running Windows 2000 Beta 3, you can report them to the
Microsoft development group by visiting http://ntbeta.microsoft.com and completing a MSReport
form (available for download from the NTBeta web-site)
WHQL provides technical support by
e-mail for its Test Procedures and Test Tools.
Send your technical inquires to the following e-mail addresses:
If you are sending specific questions to these aliases: Please be sure to include your name, company name, title, address, phone and fax numbers, and your email name so that we can contact you if necessary.
| E-Mail Address | |
| 1394 OHCI Cards and 1394 Devices | 1394help@microsoft.com |
| Audio | ACThelp@microsoft.com |
| Cluster Servers (Self-Test) | whqlclus@microsoft.com |
| Digital Signature Self-Signing | whqlDS@microsoft.com |
| Digital Subscriber Line (incl. xDSL adapters) | whqldsl@microsoft.com |
| Display (incl. monitors and display adapters) | DCThelp@microsoft.com |
| FIR/Irda devices (submission and technical questions) | whqlirda@microsoft.com |
| Gaming devices | GCThelp@microsoft.com |
| Input (incl. keyboards and mice) | ICThelp@microsoft.com |
| ISDN Network and ISDN Modem | whqlisdn@microsoft.com |
| Miscellaneous (incl. Com/Multiport Serial, Misc., Microprocessor, and UPS) | MISChelp@microsoft.com |
| Modem | mcthelp@microsoft.com |
| Cable Modem | whqlcm@microsoft.com |
| Motion Video (incl. DVD and Video capture/playback) | mvcthelp@microsoft.com |
| Network (ATM, Home Phoneline Networking, LAN, Server LAN) | whqlnet@microsoft.com |
| Network (WAN, Server WAN) | wanhelp@microsoft.com |
| Printers | pcthelp@microsoft.com |
| Smart Card devices | SCard@microsoft.com |
| Still Imaging (incl. scanners and digital cameras) | imcthelp@microsoft.com |
| Storage devices (incl. hard disk, CD-ROM/R/RW, DVD-ROM, tape and removable drives) | whqlstor@microsoft.com |
| Storage devices (incl. RAID, Cluster devices, and Fibre Channel) | whqlRAID@microsoft.com |
| Systems (System and Self-Test) | whqlsys@microsoft.com |
| Systems (Back Office Program) | BOHCL@microsoft.com |
| System Servers (all server-related questions) | whqlserv@microsoft.com |
| UPS devices | upshelp@microsoft.com |
| USB devices and hubs | usbhelp@microsoft.com |
| Other General technical issues | whqlinfo@microsoft.com with Subject Line Keyword: Technical Question |
Send your administrative
questions relating to one of WHQL's programs to the following
e-mail addresses. You must include the specified keyword in the Subject line
of your message.
| E-mail Address | Subject Line Keyword | |
| Invoice requests | whqlinfo@microsoft.com | Invoice request |
| Logo artwork questions | whqlinfo@microsoft.com | Artwork request |
| PC 95 & 98 design feedback | whqlinfo@microsoft.com | PC 95 & 98 feedback |
| Submission status | whqlinfo@microsoft.com | Status request |
| Test Reports | whqlinfo@microsoft.com | Test report |
| General administrative issues not listed above | whqlinfo@microsoft.com | Attention WHQL |
Device Driver Developer support: http://support.microsoft.com/support/ddk_hardware/
Microsoft Technical Support:http://support.microsoft.com/support
Online Directory of Support Centers and Service Desks: http://www.microsoft.com/support
Windows Logo Program for Hardware: For current information about requirements, dates, guidelines and FAQs, see http://www.microsoft.com/hwdev/winlogo.
WHQL Hardware Testing: For questions about the Windows Hardware Quality Labs (WHQL) testing program for the Microsoft Windows Logo Program, please send e-mail to whqlinfo@microsoft.com with TECHNICAL QUESTION in the Subject line. WHQL information and tests are available from the web at http://www.microsoft.com/hwtest.
For more resources, see the WHQL systems Related Links.