DOCUMENT:Q148824  27-JUN-1998  [msnetwork]
TITLE   :Cannot Configure Dial-Up Networking with MSN
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3,2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kb3rdparty kbenv kbnetwork msnconnect kbmsn

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The information in this article applies to:

 - The Microsoft Network version 1.2, 1.3, 2.0, 2.5
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SYMPTOMS
========

After you install MSN, The Microsoft Network, you may receive the following
error message when you attempt to connect to MSN:

   This computer is not set up for Dial-Up Networking. Would you like
   to do this now?

If you click Yes and then restart your computer, you are still unable to
connect to MSN. When you attempt to verify the access numbers, you receive
the same error message.

CAUSE
=====

You may have LANtastic or Banyan VINES networking components installed
on your computer. These components can prevent both the Dial-Up Adapter
and the TCP/IP protocol from being installed.

RESOLUTION
==========

To resolve this issue, remove and reinstall Dial-Up Networking. To do so,
use the following steps:

1. Click Start, point to Programs, point to Accessories, and then click
   Dial-Up Networking.

2. Right-click an MSN connection, and then click Delete. Repeat this step
   until all MSN connections are deleted.

3. Close the Dial-Up Networking window.

4. Click Start, point to Find, and then click Files or Folders.

5. In the Named box, type "pppmac.vxd" (without quotation marks), and then
   click Find Now.

6. In the list of found files, right-click the Pppmac.vxd file, and then
   click Delete.

7. Repeat steps 5-6 to delete the following files:

    - Splitter.vxd
    - Wsock.vxd
    - Winsock.dll

8. Close the Find: Files Named Winsock.dll window.

9. Click Start, point to Settings, and then click Control Panel.

10. Double-click Add/Remove Programs.

11. On the Windows Setup tab, click Communications, and then click Details.

12. Click the Dial-Up Networking check box to clear it.

13. Click OK until you return to Control Panel.

14. If LANtastic or Banyan VINES networking components are installed
   on your computer, refer to your network administrator for instructions
   about how to remove these components.

15. Close Control Panel, and then restart the computer.

Add the Dial-Up Adapter and the Transport Control Protocol/Internet
Protocol (TCP/IP) to the network configuration. To do so, follow these
steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Network.

3. On the Configuration tab, click Add.

4. In the Select Network Component Type dialog box, click Adapter, and
   then click Add.

5. In the Manufacturers box, click Microsoft.

6. In the Network Adapters box, click Dial-Up Adapter, and then click OK.

7. In the Select Network Component Type dialog box, click Protocol, and
   then click Add.

8. In the Manufacturers box, click Microsoft.

9. In the Network Adapters box, click TCP/IP, and then click OK.

10. When you are prompted to restart your computer, click Yes.

11. If necessary, refer to your network administrator for instructions
   about how to add the LANtastic or Banyan VINES networking components to
   your computer.

   NOTE: If you are using Banyan VINES, make sure you are using the most
   recent drivers. Older drivers for Banyan VINES are not compatible with
   other network protocols.

Additional query words: 1.20 1.30 2.00 2.50 msn dun
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Keywords          : kb3rdparty kbenv kbnetwork msnconnect kbmsn 
Version           : WINDOWS:1.2,1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

=============================================================================

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