DOCUMENT:Q139741  08-OCT-1997  [msnetwork]
TITLE   :Clicking MSN Icon Does Not Open Sign In Window
PRODUCT :The Microsoft Network
PROD/VER:1.00 1.2 1.3 2.00
OPER/SYS:WINDOWS
KEYWORDS:msnconnect

======================================================================
1.00 1.2 1.3 2.00
WINDOWS
kbui

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The information in this article applies to:

 - The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0
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SYMPTOMS
========

After you sign out of MSN, The Microsoft Network, double-clicking the
MSN icon on the desktop may not open the MSN Sign In screen.

CAUSE
=====

MSN 1.0
-------

This behavior can occur if the Moscp.exe and Mapisp32.dll files are not
closed when you sign out of MSN. There may also be two versions of Explorer
running.

MSN 2.0
-------

The MSN Sign In screen may no longer be associated with the MSN icon. This
is often caused by incorrectly exiting from the MSN Program Viewer.

RESOLUTION
==========

MSN 1.0
-------

To sign in to MSN again, follow these steps:

1. Press the CTRL+ALT+DELETE key combination to open the Close Program
   dialog box.

2. If either of the files Moscp.exe and Mapisp32.dll are listed, click
   one of these files and then click End Task.

3. Repeat the above step for the other file.

4. Double-click the MSN icon on the desktop to sign in to MSN.

MSN 2.0
-------

To associate the sign in screen with the MSN icon, do the following:

1. Sign in and then sign out of MSN using another program such as
   Postman.exe, Inbox (click Deliver Now Using The Microsoft Network on
   the Tools menu in Microsoft Exchange) or Onlstmnt.exe.

2. Double-click the MSN icon on the desktop. The MSN Sign In screen should
   now appear.

If this method of association does not work, use Dial-Up Networking
to connect to the Internet, and then double click the MSN icon on the
desktop. The MSN Sign In screen now appears. After signing in using this
method, sign out of MSN and disconnect from the Dial-Up Networking Internet
connection. Double-click the MSN icon on the desktop. The MSN Sign In
screen should now appear.

KBCategory: kbui
KBSubcategory: msnconnect
Additional reference words: 1.00 1.05 1.20 1.30 2.00 msn
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Keywords          : msnconnect 
Version           : 1.00 1.2 1.3 2.00
Platform          : WINDOWS

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Copyright Microsoft Corporation 1997.