DOCUMENT:Q131193  09-NOV-1998  [msnetwork]
TITLE   :MSN: Carrier Tone Heard but Modem Loses Connection
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.3,2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kbenv msnconnect kbmsnkbfaq

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The information in this article applies to:

 - The Microsoft Network versions 1.3, 2.0, 2.5
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SYMPTOMS
========

When you attempt to connect to The Microsoft Network, you hear a carrier
tone but after 15 or 30 seconds the modem may lose the connection.

CAUSE
=====

The S7 register, which controls the amount of time the modem waits
for a carrier, probably does not have a sufficient value for the modem
to recognize a compatible carrier issued by the remote modem.

RESOLUTION
==========

Set the S7 register to a value of at least 60. To do so, use one of the
following methods:

Method 1
--------

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Modems.

3. Click the modem you use to connect to MSN, and then click Properties.

4. Click the Connection tab.

5. Click to select the "Cancel the call if not connected within
   <n> secs" check box, where <n> is the number of seconds, and then
   type "60" (without quotation marks) in the Secs box.

6. Click OK, and then click Close.

7. Close Control Panel, and then restart the computer.

Method 2
--------

Configure the modem to wait at least four seconds for the carrier after
dialing the MSN access number. To do this, follow these steps:

1. Right-click the MSN icon on the desktop, and then click Connection
   Settings.

2. In the Phone Number box, type four commas before the primary MSN access
   number.

3. In the Backup Number box, type four commas before the backup MSN access
   number.

4. Click OK.

Additional query words: 1.30 2.00 2.50 msnet msnetwork microsoft-net m.s.n.
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Keywords          : kbenv msnconnect kbmsn kbfaq
Version           : WINDOWS:1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

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