DOCUMENT:Q171029  12-OCT-1999  [msnetwork]
TITLE   :Error Message: Invalid Page Fault in Module Mcm.dll
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbsetup

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The information in this article applies to:

 - The Microsoft Network version 2.0 
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SYMPTOMS
========

While you are installing MSN, The Microsoft Network, you may receive the
following error message when you attempt to select access numbers:

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.

If you click Details, you receive the following error message:

   Iexplore caused an invalid page fault in module Mcm.dll.

CAUSE
=====

This behavior can occur if the Mcm.dll file in the Windows\System folder is
missing or damaged.

RESOLUTION
==========

To resolve this issue, extract a new copy of the Mcm.dll file to the
Windows\System folder.

The Mcm.dll file is located in the Win95_07.cab cabinet file on the Windows 95
CD-ROM, in the Win95_10.cab cabinet file on the Windows 95 OEM Service Release 2
CD-ROM, in the Win95_07.cab cabinet file on disk 7 of the Windows 95 DMF format
disks, and in the Win95_11.cab cabinet file on disk 11 of the Windows 95 non-DMF
format disks.

NOTE: If you are prompted to overwrite an existing file, press Y, and then press
ENTER.

For information about using the Extract tool, type "extract" (without the
quotation marks) at a command prompt, or see the following article in the
Microsoft Knowledge Base:

   Q129605 How to Extract Original Compressed Windows Files

After you extract this file, reinstall the MSN software.

Additional query words: msnet msnetwork microsoft-net m.s.n.

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Keywords          : kbenv kberrmsg kbsetup 
Technology        : kbMSNSearch kbMSN200
Version           : WINDOWS:2.0

=============================================================================

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