DOCUMENT:Q272186  11-JUN-2002  [automap]
TITLE   :MapPoint 2001 Err Msg: This Application Is Unable to Continue...
PRODUCT :Microsoft Automap
PROD/VER::1.0
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbimu

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The information in this article applies to:

 - Microsoft MapPoint 2002 
 - Microsoft MapPoint 2001 
 - Microsoft Streets & Trips 2002, version 1.0 
 - Microsoft Streets and Trips 2001 
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SYMPTOMS
========

When you start one of the Microsoft programs listed at the beginning of this
article, you may receive the following error message:

   This application is unable to continue because of problems accessing the
   network.

CAUSE
=====

This behavior can occur if either of the following conditions is true:

 - The CD-ROM or DVD-ROM drive letter has changed since you installed the
   program.

 - The network location from which you installed the program is either
   unavailable or has been changed.

RESOLUTION
==========

To work around this issue, uninstall and reinstall the program:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click Microsoft Streets and Trips 2001 or Microsoft MapPoint 2001, and then
   click Add/Remove.

4. Follow the instructions on the screen to uninstall the program. When you are
   prompted to restart the computer, click No.

5. Insert the Microsoft Streets and Trips Setup CD-ROM or the MapPoint Setup
   CD-ROM into the CD-ROM or DVD-ROM drive, and then follow the instructions on
   the screen to install the program.

NOTE: Microsoft recommends that you use the Full installation option if you use a
removable drive that causes the CD-ROM drive letter to change every time the
removable drive is attached or removed from the computer.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


Additional query words: mp2001 st2001 map point amap auto-map data path different letters

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Keywords          : kbenv kberrmsg kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbExpediaSearch kbMapptSearch kbMapPoint2001 kbExpediaStreets2001 kbExpediaStreets2002 kbMapPoint2002
Version           : :1.0
Issue type        : kbprb

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