DOCUMENT:Q303495 07-MAY-2002 [homegame] TITLE :Train Simulator: Error Message When Winter or Snow in Activity PRODUCT :Microsoft Home Games PROD/VER::1.0 OPER/SYS: KEYWORDS:kberrmsg kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Train Simulator, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run Microsoft Train Simulator, and choose an activity that contains snow or if you change the weather in your activity to snow then you may receive one of the following error messages when starting the activity or when the activity displays snow: AppName: Train.exe AppVer: 1.16.5.912 ModName: D3Dim700.dll ModVer: 4.8.0.400 Offset: 00089ce4 AppName: Train.exe AppVer: 1.16.5.912 ModName: D3Dim700.dll ModVer: 5.0.2180.1 Offset: 0004DC50 App Name: Train.exe App Ver: 1.16.5.912 Mod Name: D3Dim700.dll Mod Ver: 4.8.1.881 OffSet: 0008E2C6 CAUSE ===== This behavior can occur if there are issues with your computer's video card. This behavior has been known to occur with the following video chip sets: - Intel i740 - Intel 810 (82810e) - ATI Rage Fury Maxx - Elsa Victory II - SiS 530/630/730 This behavior can also occur if you are using one of the Marias Pass activities that features snow -- for example, the "Grain Train Through the Night" scenario. RESOLUTION ========== To resolve this issue, use the following methods in the order in which they are presented. Method 1: Update Video Drivers ------------------------------ For information about how to contact your video card manufacturer, click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z To identify the manufacturer and model of your video adapter, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. If you are using Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me), click the Device Manager tab. -or- If you are using Microsoft Windows 2000, click Device Manager on the Hardware tab. 4. Click the plus sign (+) next to "Display adapters" to expand the branch. 5. Under the "Display adapters" branch, note the manufacturer and the model of your video adapter, and then click OK. 6. Close all of the open windows on the desktop. After updating your video card drivers, follow these steps to refresh the video settings in Train Simulator: 1. Quit Train Simulator. 2. Click Start, point to Programs, point to Microsoft Games, point to Train Simulator, and then click Train Simulator Troubleshooter. 3. Click Change Video Driver. 4. Quit Train Simulator Troubleshooter. If this issue continues to occur, proceed to the next method. Method 2: Install Update ------------------------ An update has been created to resolve some compatibility problems with several video cards. To download and install the update, browse to the following Microsoft Web site: http://www.microsoft.com/games/trainsim If this issue continues to occur, proceed to the next method. Method 3 Disable Snow --------------------- You may be able to work around this issue by using the disable-snow option in Train Simulator Troubleshooter. To do this, follow these steps: 1. Quit Train Simulator. 2. Click Start, point to Programs, point to Microsoft Games, point to Train Simulator, and then click Train Simulator Troubleshooter. 3. Click Troubleshooting. 4. Click to select the "Snow causes game to crash or does not display" check box. 5. Quit Train Simulator Troubleshooter. MORE INFORMATION ================ For additional information about the Error Reporting tool in Train Simulator, click the article numbers below to view the articles in the Microsoft Knowledge Base: Q300963 Train Simulator: Description and Availability of Error Reporting Tool Q299760 Train Simulator: How to Use the Troubleshooter The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. Additional query words: msgame trainsim ====================================================================== Keywords : kberrmsg kbimu Technology : kbHomeProdSearch kbGamesSearch kbTrainSim Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.