DOCUMENT:Q319127 11-JUN-2002 [winnt] TITLE :Services Do Not Start and Event ID 7022 Is Logged PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== You may experience the following symptoms: - When you start your computer, you may receive a message that states that one or more services did not start. - If other users try to access your computer over the network, they may not be able to locate your computer. - The following event ID message may be logged in the System log in Microsoft Event Viewer: Event ID: 7022 Source: Service Control Manager Type: Error Description: Server service hung on startup. CAUSE ===== This issue may occur if the Spooler service tries to start before the Server service. This issue may occur if you installed either the Lexmark International Markvision (LexBce) service or the Hewlett-Packard JetAdmin port monitoring software on your computer. RESOLUTION ========== WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To resolve this issue, edit the registry to make the Spooler service dependant on the Server service. If you do so, the Spooler service does not start until the Server service is running. To create this dependency: 1. Click Start, and then click Run. 2. In the Open box, type "regedt32" (without the quotation marks), and then click OK. 3. Locate and click the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler 4. Click Add Value on the Edit menu. 5. Type "DependOnService" (without the quotation marks) in the Value Name box. 6. Click REG_MULTI_SZ in the Data Type box, and then click OK. 7. Type "LanmanServer" (without the quotation marks) in the Data box, and then click OK. 8. Click Exit on the Registry menu to quit Registry Editor. 9. Restart your computer. MORE INFORMATION ================ For information about how to contact Lexmark International or Hewlett-Packard, click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: ====================================================================== Keywords : kberrmsg Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.