DOCUMENT:Q304413 28-APR-2002 [winnt] TITLE :Veritas Storage Replicator 2.1 for Windows NT Causes a Hang PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kb3rdparty ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== On a server with Veritas Storage Replicator 2.1 installed and a high network load, the server may seem to stop responding (hang) although you can still move the mouse pointer. If you press CTRL+ALT+DELETE, the screen may go blank. When this issue occurs, the server still responds to ping commands, but is not accessible from the network for any resources. CAUSE ===== This issue occurs because two process threads loop by waiting for each other to release a resource that is owned by the other thread. RESOLUTION ========== If you face similar issues contact Veritas for a fix or a workaround. WORKAROUND ========== If you cannot install an update from Veritas, you can remove the drivers or program until you can install the update. MORE INFORMATION ================ The following Kernel-mode drivers from Veritas Storage Replicator 2.1 exhibit this problem: Rxfsrec.sys Friday, Dec. 15, 18:58:23, 2000 Rxfsfltr.sys Friday, Dec. 15, 18:58:23, 2000 Rxjnlwrt.sys Friday, Dec. 15, 18:58:23, 2000 The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: VSR freeze ====================================================================== Keywords : kb3rdparty Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.