DOCUMENT:Q263411 20-OCT-2000 [sms] TITLE :SMS: Can't Upgrade Client to SP2 w/ SMSMan from Logon Point PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0,2.0 SP1,2.0 SP2 OPER/SYS: KEYWORDS:kbsms200bug kbsms200preSP3 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to use the SMSMan utility to manually upgrade a Systems Management Server (SMS) 2.0 client to SMS 2.0 Service Pack 2 (SP2), you may receive the following error message: Unable to complete the installation process. CAUSE ===== Running the SMSMan utility from a Logon Point does not upgrade a client workstation to the latest service pack. This failure is by design, because the Logon Point may have a different version of code than the Client Access Point (CAP). This protects workstations in the enterprise from using mixed versions of Service Pack 1 and Service Pack 2. Because client upgrade should only be initiated during the Client Configuration and Installation Manager (CCIM) maintenance cycle, the message received on the workstation may be misleading. RESOLUTION ========== Allow the workstations to be upgraded through the normal CCIM maintenance cycle. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: prodsms ====================================================================== Keywords : kbsms200bug kbsms200preSP3 Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 Version : winnt:2.0,2.0 SP1,2.0 SP2 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.