DOCUMENT:Q155501 08-AUG-2001 [crossnet] TITLE :WINS Client Stops Querying or Renewing with WINS PRODUCT :Windows for Workgroups and Windows NT Networking Issues PROD/VER:WINDOWS:3.11,95; winnt:3.5,3.51; :3.11b OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51 - Microsoft Windows NT Server versions 3.5, 3.51 - Microsoft TCP/IP-32 for Windows for Workgroups, version 3.11b - Microsoft Windows for Workgroups version 3.11 - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== Computer name and domain name resolution to computers on remote segments is failing. The more specific symptoms you may see are the inability to: - Ping a remote computer (across a router) by its computer name (NetBIOS name). - log on to a domain when the only domain controllers are on other side of routers. - Net View or Net Use computers that are on the other side of routers. - retrieve the browse list of a remote domain that the client sees in its local browse list. You also may discover that other remote clients can no longer Net View or Net Use your client, and that your client registrations in WINS have expired (as indicated with a hyphen "-" or a tombstone "+" character). CAUSE ===== The client has stopped querying WINS, and instead is relying only on subnet broadcasts for name resolution (like a b-node client). This may happen if the following two conditions are met: - The primary WINS server has gone down. -and- - The client does not have a secondary WINS server listed for name resolution (or the DHCP lease does not give a secondary WINS address). The reason for this behavior is in the WINS query algorithm on the client: 1. When booting up, register your name with your primary WINS server. Or when performing a normal name query, first send the request to your primary WINS server. 2. If the primary WINS server does not respond after 3 attempts, send your registration or query to the secondary WINS server listed. 3. If the secondary WINS server does not respond after 3 attempts, send the query again to the primary WINS server, and continue alternating between primary and secondary WINS server until one of them responds. The problem results if there is no secondary WINS server listed. The client sometimes reverts to B-Node (broadcast only) behavior and stops querying the WINS server completely. RESOLUTION ========== If you only have one WINS server, you should fill in its IP address as both the primary and secondary WINS server on all clients. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: 3.11 3.50 3.51 4.0 95 win95 wfw ====================================================================== Keywords : kbnetwork Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search kbAudDeveloper kbWin95search kbTCPIPSearch kbWFWSearch kbZNotKeyword3 kbWFW311 kbTCPIP311b Version : WINDOWS:3.11,95; winnt:3.5,3.51; :3.11b ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.