DOCUMENT:Q154646 08-AUG-2001 [winnt] TITLE :Setup Stops with Blank Screen During Final Boot PRODUCT :Microsoft Windows NT PROD/VER:4.0 OPER/SYS: KEYWORDS:kbhw kbsetup kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Setup may halt after the GUI-based portion of Setup is finished and you are prompted to restart the computer. During the restart, the screen may go blank with the cursor in the upper left corner of the screen. When this occurs, pressing CTRL+ALT+DELETE may not work to restart the computer. You may have to turn the computer off and on to restart it. CAUSE ===== This behavior can occur if the computer has an older or outdated BIOS. RESOLUTION ========== Upgrade the computer's BIOS to the latest version. MORE INFORMATION ================ The computer's BIOS (Basic Input Output System) controls the basic hard- ware devices on the computer. This includes, but is not limited to, memory (RAM), floppy disk drives, IDE hard disk drives, internal and external caches, and other miscellaneous functions. Because Windows NT interacts closely with the hardware on the computer, it is important to have the latest version of the BIOS for your computer. In many cases, the BIOS can be upgraded with a program that initializes the BIOS EPROM and replaces the firmware with the latest version. This is called a "Flash BIOS" upgrade. Flash BIOS upgrades can be downloaded from the computer or motherboard manufacturer's Web site or BBS in many cases. However, some computer manufacturers may require that the motherboard be replaced entirely to upgrade the BIOS. Please refer to the manufacturer of your computer or motherboard for information about the latest BIOS version and upgrade options. Contact information for system manufacturers can be found in the following articles in the Microsoft Knowledge Base: Q65416Hardware and Software Third-Party Vendor Contact List, A-K Q60781Hardware and Software Third-Party Vendor Contact List, L-P Q60782Hardware and Software Third-Party Vendor Contact List, Q-Z ====================================================================== Keywords : kbhw kbsetup kbHardware Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.