DOCUMENT:Q150311 08-NOV-2001 [pcmail] TITLE :Call Forwarding Feature May Not Work PRODUCT :Microsoft Mail For PC Networks PROD/VER::1.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Phone, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The call forwarding feature of Microsoft Phone does not work properly after you enable it. CAUSE ===== Some telephone exchanges activate call forwarding immediately after the call forward code and phone number are entered. Other exchanges activate call forwarding after someone answers the called phone or after call forwarding to the same number twice. RESOLUTION ========== Microsoft Phone's call forwarding feature works the same way as a physical phone works on these exchanges, except that the call is hung up automatically after dialing. In essence, the number must be dialed twice for forwarding to be enabled. NOTE: You must have subscribed to call forwarding from your phone company in order for Microsoft Phone's call forwarding features to work. MORE INFORMATION ================ There is a default 5 second delay after the modem finishes dialing and hangs up. This delay is needed for the telephone system to respond to the call forward request before hanging up. If the timeout is too small, the call forwarding feature will not work. For additional information, please contact your modem manufacturer about obtaining an updated *.inf file. Additional query words: 1.00 ====================================================================== Keywords : Technology : _IKkbbogus kbMSHardwareSearch kbPhone Version : :1.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.