DOCUMENT:Q298853  13-MAY-2001  [msnetwork]
TITLE   :Using MSN Explorer After DSL Installation
PRODUCT :The Microsoft Network
PROD/VER::6.0,6.1
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network versions 6.0, 6.1 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you have installed and then removed MSN HighSpeed DSL service and now want to
use MSN Explorer, you may have difficulty connecting.

CAUSE
=====

This is a known issue and the product team is currently evaluating solutions.

RESOLUTION
==========

To resolve this issue

1. Start MSN Explorer.

2. Click Connection Settings, select Other, and then click Continue.

3. Close MSN Explorer.

4. Follow the steps in Q294853 to create a connection file manually.

5. On your desktop, create a shortcut for the connection file.

6. Double click the shortcut to the manual connection.

7. Type your user name and password, and then click Connect.

8. Start MSN Explorer, and then sign in with the MSN Internet Access user tile.

9. Click Help and Settings, click Accounts, click Remove Users, and then follow
   the directions to remove all existing user tiles.

10. Close MSN Explorer.

11. Start MSN Explorer.

12. When prompted, select MSN using a modem as your preferred connection method.

13. Follow the instructions to complete Setup.

MORE INFORMATION
================


Additional query words: kbimu; MSN Explorer

======================================================================
Keywords          :  
Technology        : kbMSNSearch kbMSN600 kbMSN610
Version           : :6.0,6.1
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.