DOCUMENT:Q194163 10-OCT-1999 [msnetwork] TITLE :E-mail Sent Using MSN Is Not Delivered PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.5 OPER/SYS: KEYWORDS:kbenv kbmsn ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 2.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use MSN, The Microsoft Network, to send an e-mail message, the message may not be delivered, and you may not receive a "message was not delivered" administrative e-mail message. CAUSE ===== This behavior can occur if the e-mail address you type in the From box is not an MSN e-mail address. RESOLUTION ========== To resolve this issue, configure your e-mail program to use an MSN e-mail address. To do this, use the appropriate method for your e-mail program. Microsoft Outlook Express and Microsoft Outlook 98 (IMO) -------------------------------------------------------- 1. Start Outlook Express or Outlook 98. 2. On the Tools menu, click Accounts. 3. On the Mail tab, click MSN Mail, and then click Properties. 4. On the General tab, type the following line in the E-mail Address box "<username>@email.msn.com" (without the quotation marks) where <username> is your MSN Member ID. 5. If you want replies to your messages to be received at a different e-mail address, type that address in the Reply Address box. Microsoft Outlook 97 (with IMEP) and Outlook 98 (CW) ---------------------------------------------------- 1. Start Outlook 97 or Outlook 98. 2. On the Tools menu, click Services. 3. Click Internet E-mail, and then click Properties. 4. On the General tab, type the following line in the E-mail Address box "<username>@email.msn.com" (without the quotation marks) where <username> is your MSN Member ID. 5. If you want replies to your messages to be received at a different e-mail address, type that address in the Reply Address box. MORE INFORMATION ================ All MSN e-mail servers now use anti-spam filters to check the From line on all outbound e-mail messages. If the e-mail address on this line is not a valid MSN e-mail address, the e-mail server discards the message and does not notify the sender. Additional query words: msnetwork microsoft-net outexw95 ol97 ol98 ====================================================================== Keywords : kbenv kbmsn Technology : kbMSNSearch kbMSN250 Version : WINDOWS:2.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.