# Windows NT 4.0 Troubleshooting

If Windows NT reports an error or you can’t connect to the network, try the suggestions here first, then refer to the general troubleshooting steps.

- Make sure that you use the drivers for this adapter. Drivers are located on the Intel CD.

- In your computer’s BIOS settings, make sure "Plug and Play OS" is set to NO.

- Make sure the driver is loaded and the protocols are bound. Check the Settings in the Control Panel’s Network/Bindings dialog box.

- Check the Windows NT Event Viewer for error messages.

- If you are attaching to a NetWare network, check your frame type and verify that NetWare client or server software has been installed.

- Test the adapter with the Intel PROSet advanced configuration utility that was installed on your system when you installed the PRO/100 S adapter. To start Intel PROSet, double-click the Intel PROSet icon in the Windows Control Panel. To run diagnostics, select the adapter and click the Diagnostics tab, then click Run Tests. For additional information, click Help in the Intel PROSet window.

- Check with your LAN administrator — you may need to install supplemental networking software.

`Last modified on 7/23/02 1:11p Revision 2`