Contents
User's Guide

Computer at a Glance Battery Packs Beeps & Blinking Lights Display Keyboard & Pointing Device Memory PC Cards Removable Drives External Equipment	Audio Power Security Management Software Leaving On & Turning Off the Computer Customer Support Care, Travel & Shipping Guidelines Troubleshooting


Computer at a Glance

Components

Lights and Controls


Components

Front Components Rear Components Left Side Components Right Side Components	Top Components Bottom Components Keyboard Components


Lights and Controls

Identifying the Display Controls Identifying Power and Standby Controls Identifying MultiBay Expansion Base Lights	Status Panel Identifying Pointing Device and Mouse Buttons


Audio

Introducing the Audio Components Using Internal and External Microphones Using Internal and External Speakers Identifying Audio Connections	Compaq Sound System  Identifying Audio Compatibilities Controlling Audio Volume Solving Audio Problems


Battery Packs

Using a New Battery Pack Charging Battery Packs Discharging Battery Packs in the Computer Replacing Battery Packs Using Battery Gauge Icons Ensuring Battery Gauge Accuracy	Identifying a Low Battery Condition Resolving a Low Battery Condition Storing Battery Packs Maximizing Battery Pack Life Recycling Used Battery Packs Solving Battery/Battery Gauge Problems


Charging Battery Packs

Charging One Battery Pack in the Computer Charging Two Battery Packs in the Computer Charging Battery Packs in the Optional MultiBay Expansion Base	Charging Battery Packs in the Battery Fastcharger Charging Battery Packs Outside of Normal Operating Conditions


Resolving a Low Battery Condition

With External Power By Replacing the Battery Pack With No Power Source Available


Replacing Battery Packs

Removing the Battery Pack from the Dedicated Battery Compartment Inserting the Battery Pack in the Dedicated Battery Compartment	Removing the Battery Pack from the MultiBay Inserting the Battery Pack in the MultiBay


Beeps and Blinking Lights
Beeps & Blinking Lights

Beeps with Blinking Battery Light Beeps when the Display Is Closed and the Computer Is Turned On


Computer Display
Display

Identifying the Display Controls Initiating QuickLock/QuickBlank with Hotkeys Setting the Screen Timeout Changing the Cursor Size and Shape	Switching Displays with Hotkeys Cleaning the Screen Using Text Stretch Solving Screen Problems


Removable Drives

Using Removable Drives Hard Drive CD-ROM Drive Diskette Drive Caring for Removable Drives	MultiBay Weight Saver Configuring Drives with Computer Setup Configuring Drives when Using the MultiBay Expansion Base Removable Drives Supported when Using the MultiBay Expansion Base


Hard Drive

Removing a Hard Drive from the Dedicated Hard Drive Bay Inserting a Hard Drive into the Dedicated Hard Drive Bay Removing a Hard Drive from the MultiBay Inserting a Hard Drive into the MultiBay Hard Drive Carrier Inserting a Hard Drive into the MultiBay	Removing a Hard Drive from the MultiBay Hard Drive Carrier Storing a Hard Drive in the Hard Drive Carrying Case Inserting or Removing the Hard Drive Bay Security Screw Inserting or Removing the MultiBay Device Security Screw  Using LTE Elite Hard Drives Solving Hard Drive Problems


CD-ROM Drive

Removing a CD-ROM Drive from the MultiBay Inserting a CD-ROM Drive into the MultiBay Inserting or Removing the MultiBay Device Security Screw	Storing a CD-ROM Drive in the MultiBay Device Carrying Case Working with Compact Discs Solving Compact Disc/CD-ROM Drive Problems


Diskette Drive

Removing a Diskette Drive from the MultiBay Inserting a Diskette Drive into the MultiBay Inserting or Removing the MultiBay Device Security Screw	Storing a Diskette Drive in the MultiBay Device Carrying Case Working with Diskettes Solving Diskette/Diskette Drive Problems


External Equipment

Connecting External Power Devices Disconnecting the Computer from an External Power Source Using the Optional MultiBay-ISA Expansion Base Using the Optional MultiBay Expansion Base Connecting an External Keyboard Connecting a Mouse	Connecting an External Trackball Connecting the Battery Fastcharger to the AC Adapter Connecting the Battery Fastcharger to the Automobile Adapter Connecting an External Monitor Connecting a Printer Using Infrared Devices


Connecting External Power Devices

Connecting the AC Adapter Connecting the Automobile Adapter	Docking the Computer in the MultiBay Expansion Base Solving Power Problems


Using the Optional MultiBay
Expansion Base

Front and Right Side Components Rear and Left Side Components Identifying MultiBay Expansion Base Lights Docking the Computer in the MultiBay Expansion Base Undocking the Computer from the MultiBay Expansion Base	Turning On the MultiBay Expansion Base Removable Drives Supported when Using the MultiBay Expansion Base Configuring Drives when Using the MultiBay Expansion Base Charging Battery Packs in the Optional MultiBay Expansion Base Using the Cable Lock with the MultiBay Expansion Base


Keyboard and Pointing Device
Keyboard & Pointing Device

Keyboard EasyPoint II Pointing Device Solving Keyboard/Numeric Keypad Problems


Keyboard

Keyboard Components Accessing the Embedded Numeric Keypad	Hotkey Quick Reference Shortcut Key Quick Reference


EasyPoint II Pointing Device

Using the Pointing Device Customizing the Pointing Device and Mouse (Pick) Buttons Replacing the Pointing Device Rubber Cap


Memory

How Much Memory Is in the Computer? Where Do I Find Information on Memory Utilities? What Are the Types of Memory? What Is Base Memory? What Is Cache Memory? What Is Expanded Memory? What Is Extended Memory?	What Is Random Access Memory? What Is Read Only Memory? What Is the High Memory Area? What Is Upper Memory? Upgrading System Memory Installing an Optional Memory Expansion Board Solving Memory Problems


PC Card
PC Cards

What Is a PC Card? What Are the Types of PC Cards? Inserting a PC Card Removing a PC Card Displaying and Modifying PC Card Configurations What Are Card and Socket Services?	What Are PC Card Device Drivers? Turning On PC Card Device Drivers Turning Off PC Card Device Drivers Solving PC Card Problems


Displaying and Modifying PC Card Configurations

What Is CardWizard?  Displaying PC Card Information with CardWizard Assigning Fax/Modem Resource Settings with CardWizard	Assigning Network Resource Settings with CardWizard Displaying PC Card Information with CardInfo


Power

Power Management Standby Hibernation


Power Management

What Is Power Management? What Is Advanced Power Management (APM)? How Does Power Management Work? What Are the Levels of Power Conservation?	How Is the Power Conservation Level Set? What Is a Timeout? What Is AC Energy Saver?


Hibernation

What Is Hibernation? Initiating Hibernation	Enabling/Disabling Hibernation Exiting Hibernation


Standby

What Is Standby? Identifying a Standby Condition Identifying Power and Standby Controls	Initiating Standby Exiting Standby


Security Management

What Are the Types of Security? Power-On Password Setup Password QuickLock/QuickBlank	Disabling and Enabling Devices Using the Cable Lock If You Forget Your Password


Power-On Password

What Is the Power-On Password? Setting the Power-On Password Using the Power-On Password	Changing the Power-On Password Deleting the Power-On Password If You Forget Your Password


Setup Password

What Is the Setup Password? Setting the Setup Password Using the Setup Password	Changing the Setup Password Deleting the Setup Password If You Forget Your Password


QuickLock/QuickBlank

What Is QuickLock/QuickBlank? Enabling and Disabling QuickLock/QuickBlank Initiating QuickLock/QuickBlank with Hotkeys


Using the Cable Lock

Using the Cable Lock with the Computer Using the Cable Lock with the MultiBay Expansion Base


Software

Computer Setup Compaq Diagnostics Utility CardWizard	Internet Software SAVEALL/LOADALL


SAVEALL/LOADALL

What Is SAVEALL? Running SAVEALL What Is LOADALL?	Running LOADALL from the Hard Drive Running LOADALL from a Bootable Diskette


CardWizard

What Is CardWizard?  Displaying PC Card Information with CardWizard	Assigning Fax/Modem Resource Settings with CardWizard Assigning Network Resource Settings with CardWizard


Computer Setup

What Is Computer Setup? Running Computer Setup  Configuring Drives with Computer Setup	Exiting Computer Setup What Are the Factory Default Settings?


Compaq Diagnostics Utility

What Is the Compaq Diagnostics Utility? Running Computer Checkup (TEST) Running View System Information (INSPECT)


Customer Support

Preparing to Call Customer Support Worldwide Telephone Numbers


Leaving On and Turning Off the Computer
Leaving On & Turning Off the Computer

Leaving On the Computer Turning Off the Computer


Care, Travel, and Shipping Guidelines
Care, Travel & Shipping Guidelines

Caring for the Computer Traveling with the Computer	Shipping the Computer Operating Temperatures


Troubleshooting

Checklist for Solving Problems Interpreting Messages on the Screen Solving Audio Problems Solving Battery/Battery Gauge Problems Solving Compact Disc/CD-ROM Drive Problems Solving Device Recognition Problems Solving Diskette/Diskette Drive Problems Solving Hard Drive Problems	Solving Keyboard/Numeric Keypad Problems Solving Memory Problems Solving Network Problems Solving PC Card Problems Solving Pointing Device Problems Solving Power Problems Solving Printer Problems Solving Screen Problems Solving Software Application Problems


Solving PC Card Problems

Computer does not beep when a PC Card is inserted Computer beeps only once when a PC Card is inserted PC Card drivers fail with error messages during system restart	Modem or fax PC Card does not work Network PC Card does not work Storage PC Card does not work


Solving Keyboard/Numeric Keypad Problems

Screen is blank and keyboard is working Embedded numeric keypad on computer keyboard is disabled


Solving Hard Drive Problems

Reading the hard drive takes an unusually long time after restarting the computer Hard drive error occurs Hard drive does not work	Errors occur after booting from an additional hard drive Computer does not restart after additional hard drive is inserted


Solving Diskette/Diskette Drive Problems

Diskette drive cannot read a diskette Diskette drive cannot write to a diskette Diskette drive light stays on


Solving Compact Disc/CD-ROM Drive Problems

CD-ROM drive cannot read a compact disc CD-ROM drive is not detected by the computer


Solving Memory Problems

"Out of Memory" message is displayed Memory count during Power-On Self-Test (POST) is incorrect Insufficient memory error during operation


Solving Audio Problems

Computer does not beep after Power-On Self-Test (POST) Internal speakers produce no sound when an external audio source is connected to the stereo line-in jack  Sound recorded through internal microphone sounds garbled and noisy	External microphone does not work No sound from game program No sound from headphones Volume too low or too loud


Solving Network Problems

Setup does not detect the network interface Diagnostics reports a failure Diagnostics reports no errors, but the computer does not communicate with the network	Computer does not communicate with network after being turned on Computer stopped communicating with network without apparent cause Network PC Card does not work


Solving Power Problems

Computer will not turn on Computer is beeping and battery light is blinking Computer turned off while it was left unattended and status panel turned off


Solving Battery/Battery Gauge Problems

Computer is beeping and battery light is blinking Computer battery light blinks to indicate low battery condition, but computer does not beep Battery pack will not fast charge Computer shut down and memory was lost when replacing the battery pack	Every time computer is turned on, date and time must be set Battery pack is warm to touch after fastcharging process Battery charge is not very long Battery gauge appears inaccurate


Solving Printer Problems

Printer will not turn on Printer will not print	Printer is off line Printer prints garbled information


Solving Screen Problems

Characters on computer display are dim Screen is blank Screen is blank and keyboard is working Screen is blank and status panel is blank	Garbled characters on the screen are mixed with text Computer screen is blank and external monitor displays information Garbled characters on computer display Flashing computer display when connected to external monitor


Solving Software Application Problems

Checklist of most common software application or installation problems Cannot use application from a specified directory Insufficient memory to run application


Solving Trackball/Mouse Problems
Solving Pointing Device Problems

Integrated pointing device does not work External pointing device does not work	Mouse or trackball does not work even though device driver is in PATH command of AUTOEXEC.BAT file Cursor skips or moves abnormally when using an external trackball or mouse


About This Book
	User's Guide Compaq LTE 5000 Family of Personal Computers, v. 1.2 September 1996 Part No. 213585-003 ©1996 Compaq Computer Corporation All Rights Reserved


Introducing the Audio Components

The computer provides both internal and external audio capabilities. You can record and play sound, enhance an interactive demonstration with high-quality stereo sound, and take advantage of business programs, presentations, and multimedia educational and entertainment software.

The internal mono microphone supports audio input for spoken comments. An external electret condenser microphone can also be used to record voice or sound.

The integrated stereo speakers support sound output for WAV and MIDI playback, and audio from the optional CD-ROM drive. They will also support external audio input devices such as a CD player, tape deck, or stereo tuner connected to the computer through the line-in jack. Headphones or external speakers can be connected to the computer through the stereo speaker/headphone jack.

Related Topics:

Using Internal and External Microphones

Using Internal and External Speakers

Identifying Audio Connections

Controlling Audio Volume

Compaq Sound System

Identifying Audio Compatibilities


Using Internal and External Microphones

	The internal mono microphone [image] is disabled when an electret condenser microphone with a 3.5-mm plug is plugged into the external mono microphone jack [image].
	IMPORTANT:  A mono electret condenser microphone is recommended. Plugging a stereo microphone in the mono microphone jack is acceptable, but the left channel will be recorded on both the left and right channels. A dynamic microphone will not achieve the recommended sensitivity.
Related Topics:

Introducing the Audio Components

Using Internal and External Speakers

Identifying Audio Connections

Controlling Audio Volume

Compaq Sound System

Identifying Audio Compatibilities


Using Internal and External Speakers

	The internal stereo speakers [image] are disabled when external speakers or headphones are connected to the stereo speaker/headphone jack [image].  When the computer is docked in the optional MultiBay Expansion Base, the internal stereo speakers on the computer are automatically disabled, and the internal stereo speakers in the expansion base are enabled. The internal stereo speakers on the MultiBay Expansion Base are disabled when external speakers or headphones are connected to the expansion base. Adjust the audio volume with the volume control [image].

You can use external speakers to

•	Provide more separation for the left and right audio channels.

•	Produce more volume with amplified speakers.

•	Produce higher quality sound.

	CAUTION:  Use only a 3.5-mm stereo plug in the stereo speaker/headphone jack. A mono plug can result in damage to the computer.
Related Topics:

Introducing the Audio Components

Using Internal and External Microphones

Identifying Audio Connections

Controlling Audio Volume

Compaq Sound System

Identifying Audio Compatibilities


Identifying Audio Connections

	This computer has three audio connections: The mono microphone jack [image] supports an electret condenser microphone.  IMPORTANT: A mono electret condenser microphone is recommended. Plugging a stereo microphone in the mono microphone jack is acceptable, but the left channel will be recorded on both the left and right channels. A dynamic microphone will not achieve the recommended sensitivity.
The stereo line-in jack [image] accepts the output from audio devices such as a CD player, tape deck, or tuner.

The stereo speaker/headphone jack [image] supports stereo headphones or external stereo speakers such as those designed for computers.

	CAUTION:  Use only a 3.5-mm stereo plug in the stereo speaker/headphone jack. A mono plug can result in damage to the computer.
Related Topics:

Introducing the Audio Components

Using Internal and External Microphones

Using Internal and External Speakers

Controlling Audio Volume

Compaq Sound System

Identifying Audio Compatibilities

Hotkey Quick Reference


Controlling Audio Volume

  WARNING: To reduce the risk of personal injury, check the volume level of software applications before you put on headphones.

	Controlling the audio volume affects the stereo speakers and any headphones or external speakers that are connected to the stereo speaker/headphone jack. Volume controls also affect the stereo speakers in the optional MultiBay Expansion Base when the computer is docked. There are three ways to control the audio volume: 1 The volume control [image] on the left side of the computer. 2 The volume control and mixing features available in the audio utilities within the Compaq Sound System.

3	The Fn+F5 hotkeys (turns speakers or headphones on and off).

 NOTE: If the volume control on the computer  is turned down, low battery beeps may not be audible.

Some software applications, such as game programs, include their own volume controls. You may need to adjust these to get the desired sound levels within these applications.

The volume control [image] on the computer overrides all other volume controls in the software. That is, the volume from the integrated stereo speakers, external speaker, or headphones will never be louder than the sound level selected using the computer volume control.

Related Topics:

Introducing the Audio Components

Using Internal and External Microphones

Using Internal and External Speakers

Identifying Audio Connections

Compaq Sound System

Identifying Audio Compatibilities


Compaq Sound System

The Compaq Sound System allows you to digitally record, edit, play back, and mix voice and music. You can also control the volume of each of the components including the CD Player, MIDI Player, WAV Player, microphone, and other external components that are connected to the computer. For more information, consult the Compaq Sound System online help.

 NOTE: The volume control on the computer overrides all other volume controls in the software. That is, the volume from the integrated stereo speakers, external speaker, or headphones will never be louder than the sound level selected using the computer volume control.

To access the Compaq Sound System from Windows:

1	Go to the Multimedia group box.

2	Select the Compaq Sound System icon.

3	Select the option you want to use.

Microsoft Windows also provides utilities that control sound files from within the Media Player and the Sound Recorder (located in the Accessories group box).

Related Topics:

Introducing the Audio Components

Using Internal and External Microphones

Using Internal and External Speakers

Identifying Audio Connections

Controlling Audio Volume

Identifying Audio Compatibilities


Identifying Audio Compatibilities

The computer can run games and applications that support ESS AudioDrive, Sound Blaster Pro, Sound Blaster, and/or OPL3 FM synthesis, and is fully compatible with Microsoft Windows Sound System.

You can record, save, play back, and edit voice, music, and other sounds as digital audio files.

The computer complies with Windows 3.1 Object Linking and Embedding (OLE) requirements. You can add, edit, and update voice annotations in OLE-compliant Windows applications such as Word and Excel.

Related Topics:

Introducing the Audio Components

Using Internal and External Microphones

Using Internal and External Speakers

Identifying Audio Connections

Controlling Audio Volume

Compaq Sound System


Using a New Battery
Using a New Battery Pack

A new battery pack should be fully discharged, then fully recharged before it is used for the first time. This process ensures an accurate battery gauge reading.

Related Topics:

Discharging Battery Packs in the Computer

Charging Battery Packs

Maximizing Battery Pack Life

How Is the Power Conservation Level Set?


Charging One Battery Pack in the Computer

The battery pack can be charged in the dedicated battery compartment or in the computer MultiBay.

To charge the battery pack in the computer, connect the computer to an external power source (AC Adapter, Automobile Adapter, or the optional MultiBay Expansion Base).

The battery light on the top of the computer turns on when a battery pack in the computer is charging or awaiting a charge. When the battery pack is fully charged, the battery light turns off. When the computer enters a low battery condition, the battery light blinks. (If two battery packs are in the computer, a low battery condition occurs when the second pack is near the end of its charge.)

When the computer is turned on, the battery charge level is displayed on the battery gauge icon located on the status panel.

A fully discharged battery pack charges in approximately 1.5 hours when the computer is turned off. If the computer is turned on and not docked in the MultiBay Expansion Base, charge time will depend on the amount of power being used by the system.

 NOTE: No additional charging time is required when the computer is turned on and docked in the optional MultiBay Expansion Base.

After the computer fully charges a battery pack, it maintains the charge with a constant trickle charge as long as the computer is connected to external AC power.

Related Topics:

Connecting the AC Adapter

Connecting the Automobile Adapter

Docking the Computer in the MultiBay Expansion Base

Charging Battery Packs in the Optional MultiBay Expansion Base

Top Components

Status Panel

Using Battery Gauge Icons

Maximizing Battery Pack Life

Replacing Battery Packs


Charging Two Battery Packs in the Computer

To charge two battery packs in the computer, connect the computer to an external power source (AC Adapter, Automobile Adapter, or the optional MultiBay Expansion Base). If a battery pack has not been used for two weeks or more, you should fully charge it before using it.

The computer fully charges a battery pack in the dedicated battery compartment first, then fully charges the secondary battery pack in the computer MultiBay.

The battery light on the top of the computer turns on to indicate that the battery pack in the dedicated battery compartment or in the MultiBay is charging or awaiting a charge.

After the batteries are fully charged, the battery light turns off. If the battery packs charge while the computer is in the optional MultiBay Expansion Base, the expansion base battery lights also turn on.

Each fully discharged battery pack charges in approximately 1.5 hours when the computer is turned off. If the computer is turned on and not docked in the MultiBay Expansion Base, charge time will depend on the amount of power being used by the system.

 NOTE: No additional charging time is required when the computer is turned on and docked in the optional MultiBay Expansion Base.

After the battery packs are fully charged, the computer maintains the charge with a constant trickle charge as long as the computer is connected to external AC power.

Related Topics:

Connecting the AC Adapter

Connecting the Automobile Adapter

Charging Battery Packs in the Optional MultiBay Expansion Base

Top Components

Status Panel

Using Battery Gauge Icons

Maximizing Battery Pack Life

Inserting the Battery Pack in the Dedicated Battery Compartment

Inserting the Battery Pack in the MultiBay

Removing the Battery Pack from the Dedicated Battery Compartment


Charging Battery Packs in
the Optional MultiBay Expansion Base

Two battery packs can be charged in the computer, and two battery packs can be charged in the optional MultiBay Expansion Base. Up to four battery packs can be charged when the computer is docked in the expansion base and the expansion base is connected to AC power.

The battery packs charge in the following order:

•	The battery pack in the computer dedicated battery compartment

•	The battery pack in the computer MultiBay

•	The battery pack in MultiBay I (left) in the MultiBay Expansion Base

•	The battery pack in MultiBay II (right) in the MultiBay Expansion Base

Four yellow battery lights on the optional MultiBay Expansion Base (each representing a specific battery pack) turn on while charging or awaiting charge, and turn off when the respective battery pack is fully charged.

A fully discharged battery pack takes approximately 1.5 hours to charge in either MultiBay. Battery packs that are in the computer while the computer is docked in the optional MultiBay Expansion Base charge in approximately 1.5 hours.

After the computer charges each battery pack, it maintains their charges with a constant trickle charge as long as the computer is connected to external AC power.

Related Topics:

Docking the Computer in the MultiBay Expansion Base

Using a New Battery Pack


Charging Battery Packs in the Battery Fastcharger

The Battery Fastcharger holds up to two battery packs, charging one at a time. Approximately 1.5 hours are required to charge one fully discharged nickel metal hydride (NiMH) battery pack and approximately 3 hours to charge two battery packs.

	1 Do one of the following: • Connect the Battery Fastcharger to the AC Adapter • Connect the Battery Fastcharger to the Automobile Adapter 2 Insert the battery pack(s) in the charging slot(s) [image]. A yellow battery charge light [image] turns on when a battery pack is inserted into its corresponding charging slot and remains turned on while the battery pack is charging or awaiting a charge.

 Its light turns off when the battery pack is fully charged. If a battery pack is inserted that is already fully charged, its charge light turns on momentarily, then turns off.

The green power light [image] remains on when power to the Battery Fastcharger is received.

 NOTE:  It is normal for a battery pack to be hot to the touch after fast charging.

Related Topics:

Connecting the Battery Fastcharger to the AC Adapter

Connecting the Battery Fastcharger to the Automobile Adapter


Charging Battery Packs Outside of Normal Operating Conditions

Under normal operating conditions, fast charging a battery pack begins when the computer is connected to a power source (AC Adapter, Automobile Adapter, or optional MultiBay Expansion Base). Although the battery light may turn on, fast charging may not occur immediately if one of the following conditions exists:

•	The battery pack temperature is outside the normal operating range of 50°F to 104°F (10°C to 40°C).

•	The battery pack is below normal discharge levels, which can occur when a battery pack is not used for approximately 30 days or more. Battery packs may be below normal discharge levels when new.

If the battery pack is not within a normal temperature and charge level, it trickle charges until normal operating conditions are reached. (This may take several minutes to an hour.) When the battery reaches the normal temperature and charge level, it begins to fast charge until it is fully charged. The battery charge light turns off when the battery pack is fully charged.

Some battery conditions require special attention:

•	If a battery pack has not been used for two weeks or more, you should fully charge it before using.

•	A new battery pack should be discharged, then fully recharged before using it for the first time.

Related Topics:

Charging Battery Packs

Status Panel


Using Battery Gauge Icons

Two battery gauge icons on the status panel indicate the amount of battery charge remaining.

	Battery gauge 1 indicates the amount of charge remaining for the battery pack in the dedicated battery compartment. Battery gauge 2 indicates the amount of charge remaining for a battery pack in the computer MultiBay.
Related Topics:

Ensuring Battery Gauge Accuracy

Status Panel


Ensuring Battery Gauge Accuracy

To ensure battery gauge accuracy:

•	Do not recharge a new battery pack until it has fully discharged.

•	If a battery pack has been out of a battery compartment for more than 30 days, fully charge it before using it.

•	At least once every 30 days, condition a battery pack by fully charging, fully discharging, then fully recharging it.

 NOTE:  To increase the rate of discharge, press the Fn+F7 hotkeys to turn Power Management off. After discharging the battery pack, be sure to press the Fn+F7 hotkeys again to restart Power Management.

Related Topics:

Using Battery Gauge Icons

Discharging Battery Packs in the Computer

How Is the Power Conservation Level Set?


Identifying a Low Battery Condition

The computer beeps every 15 seconds and the battery light blinks to indicate a low battery condition.

  CAUTION: When you are alerted to a low battery condition, very little battery charge remains. Take immediate action to resolve the low battery condition.

When a low battery condition is reached, save your files and initiate Standby. You have approximately 10 minutes to resolve the low battery condition before the computer enters the critical low battery condition.

When a critical low battery condition occurs and Hibernation is enabled, the system initiates Hibernation. When a critical low battery condition occurs and the Hibernation feature is disabled, the computer initiates Standby until the battery pack fully discharges. When this occurs, all unsaved data is lost.

Related Topics:

Resolving a Low Battery Condition

Enabling/Disabling Hibernation


Resolving a Low Battery Condition with
External Power

Select a method:

•	Connecting the AC Adapter

•	Connecting the Automobile Adapter

•	Docking the Computer in the MultiBay Expansion Base


Resolving a Low Battery Condition by Replacing the Battery Pack

  CAUTION: To prevent loss of information when you are removing the battery pack while the computer is on, initiate Standby before removing the battery pack and replace the discharged battery pack with a charged one within 10 minutes.

1	Stop working and save your work immediately.

2	Press the standby button to initiate Standby.

3	Remove the discharged battery pack.

4	Insert a fully charged battery pack.

5	Press the standby button again to exit Standby.

6	Continue your work.

Related Topics:

Removing the Battery Pack from the Dedicated Battery Compartment

Removing the Battery Pack from the MultiBay

Inserting the Battery Pack in the Dedicated Battery Compartment

Inserting the Battery Pack in the MultiBay

What Is Standby?


Resolving a Low Battery Condition with No Power Sources Available
Resolving a Low Battery Condition with No Power Source Available

To resolve a low battery condition, select a method:

•	Initiating Hibernation until a power source is available

This automatically saves all current information in memory to the hard disk and turns off the computer. When power is available and the computer is turned on, all information returns to the screen at the point where Hibernation was initiated.

•	Turning off the computer until a power source is available

Related Topics:

What Is Hibernation?

Initiating Hibernation

Turning Off the Computer


Removing the Battery Pack from the Dedicated Battery Compartment

  CAUTION: To prevent loss of information when you are removing the battery pack while the computer is on, initiate Standby before removing the battery pack and replace the discharged battery pack with a charged one within 10 minutes.

	1 If the computer is turned on, press the standby button.  The computer screen clears and the icons on the status panel turn off. 2 Slide the battery release [image] forward to release the battery pack from the battery compartment. 3 Remove the battery pack.  Related Topics: Inserting the Battery Pack in the Dedicated Battery Compartment Recycling Used Battery Packs Status Panel


Inserting the Battery Pack in the Dedicated Battery Compartment

	1 With the large label on the battery pack facing up and the battery contacts facing in, insert the battery pack into the battery compartment until it clicks into place. 2 If the computer is in Standby, press the standby button to restore normal operation.  The icons on the status panel turn on, and the information returns to the screen.
  CAUTION:  To prevent loss of information when you are removing the battery pack while the computer is on, initiate Standby before removing the battery pack and replace the discharged battery pack with a charged one within 10 minutes.

Related Topics:

Removing the Battery Pack from the Dedicated Battery Compartment

Status Panel


Removing the Battery Pack from the MultiBay

  CAUTION:  To prevent loss of information when you are removing the battery pack while the computer is on, initiate Standby before removing the battery pack and replace the discharged battery pack with a charged one within 10 minutes.

	1 If the computer is turned on, press the standby button. The computer screen clears and the icons on the status panel turn off. 2 Slide the MultiBay device release [image] forward. 3 Remove the battery pack [image]. 4 Slide the battery pack panel on the front of the battery pack all the way to the left.
Related Topics:

Status Panel

Inserting the Battery Pack in the MultiBay

Recycling Used Battery Packs


Inserting the Battery Pack in the MultiBay

	1 Slide the battery pack panel [image] on the front of the battery pack all the way to the left. 2 With the large label on the battery pack facing up and the battery contacts facing in, insert the battery pack into the MultiBay until it clicks into place. 3 Slide the battery pack panel [image] to the right to cover the opening beside the battery pack. 4 If the computer is in Standby, press the standby button to restore normal operation.  The icons on the status panel turn on and your information returns to the screen.
  CAUTION:  To prevent loss of information when you are removing the battery pack while the computer is on, initiate Standby before removing the battery pack and replace the discharged battery pack with a charged one within 10 minutes.

Related Topics:

Status Panel

Removing the Battery Pack from the MultiBay


Discharging Battery Packs in the Computer

Battery packs should be fully discharged and recharged at least every 30 days to ensure accuracy of the battery gauge.

To discharge one or more battery packs

1	Disconnect the external power source (AC Adapter, Automobile Adapter, or optional MultiBay Expansion Base) from the computer.

2	Turn on the computer.

3	Press the Fn+F7 hotkeys to disable Power Management.

4	Leave the computer on until the battery pack discharges to the critical low battery condition.  Once the critical low battery condition is reached, reenable Power Management and recharge the battery pack.

Related Topics:

Charging Battery Packs

What Is Power Management?


Storing Battery Packs

Remove the battery packs from the computer and store them separately if the computer will not be used for more than two weeks.  This reduces the discharge rate and increases the life of the battery.

Battery packs self-discharge even when they are not being used. The rate of self-discharge is affected by temperature. To prolong the battery charge of a stored battery pack, store it in a cool, dry place. High temperatures cause a battery pack to lose its charge more quickly, thus reducing battery life. The recommended storage temperature range is from -4 [image] F to 86 [image] F (-20 [image] C to 30 [image] C).

  CAUTION: To prevent damage to a battery pack, do not expose it to high temperatures for extended periods of time.

Related Topics:

Removing the Battery Pack from the Dedicated Battery Compartment

Removing the Battery Pack from the MultiBay

Maximizing Battery Pack Life


Maximizing Battery Life
Maximizing Battery Pack Life

Battery pack operating time varies depending on the system components, options, and applications being used. You can increase battery operating time by as much as 50 percent by controlling the energy required by the computer and the energy stored in the battery pack.

 NOTE:  The display, processor, CD-ROM drive, and hard drive components use the majority of battery power.

Optimize battery pack energy by doing one or more of the following:

•	Selecting the High level of power conservation.

•	Initiating Standby or Hibernation or turning the computer off when you are not using it.

•	Reducing the display brightness and selecting a shorter screen save timeout.

•	Completely discharging and recharging the battery pack at least every 30 days.

•	Avoiding unnecessary fast charge cycles, which reduce the life of the battery.

•	Keeping a battery pack in the computer when you're using it with external power. This supplies the battery pack with a constant trickle charge.

•	Disconnecting external equipment that does not have its own power source. External equipment connected to the computer drains the battery pack.

•	Exiting modem programs when not in use.

•	Removing a PC Card when it is not in use.

•	Removing battery packs and storing them separately to reduce the discharge rate and increase battery life, when storing the computer for more than two weeks.

•	Storing the battery pack in a cool, dry place when it's not in use. The recommended storage temperature range for the battery pack is from -4 [image] F to 86 [image] F (-20 [image] C to 30 [image] C). High temperatures cause a battery pack to lose its charge more quickly and reduce battery pack life.

•	Using a disk cache utility, such as the MS-DOS SMARTDRV command, or a virtual disk, such as the MS-DOS RAMDRIVE device driver, to reduce hard disk use.

•	Formatting diskettes while using external power when possible. Formatting diskettes can increase the drain on a battery pack.

Related Topics:

What Are the Levels of Power Conservation?

How Is the Power Conservation Level Set?

Storing Battery Packs


Recycling Used Battery Packs

To find out if the battery pack recycling program is available in your geographical location, check the worldwide telephone numbers. If a number for recycling is not listed for your area, contact your Compaq authorized dealer, reseller, or service provider.

Related Topic:

Worldwide Telephone Numbers


Beeps with Blinking Battery Light

A series of beeps and a blinking battery light indicate a low battery condition. The computer will beep every 15 seconds until the low battery condition is resolved.

  CAUTION: When you are alerted to a low battery condition, very little battery charge remains. Save all open files and take immediate action to resolve the low battery condition.

Related Topic:

Resolving a Low Battery Condition


Beeps when the Display Is Closed and the Computer Is Turned On

	The computer beeps three times every two seconds to notify you that the display is closed and the computer is still turned on.  To turn off the beeps without turning off the computer: 1 Open the computer. 2 Initiate Standby by pressing the standby button [image]. The beeps stop and the computer begins conserving battery power.


Caring for the Computer

Keep the computer in good condition and working properly by following these guidelines:

•	Operate the computer with a battery pack installed, even when using external power. This supplies the battery pack with a constant trickle charge and ensures a fully charged battery pack the next time the computer is used without external power.

•	Discharge, then recharge the battery pack at least every 30 days to increase the accuracy of the battery gauge.

•	Keep the computer away from excessive moisture and temperature extremes. Do not expose the computer to liquids or precipitation.

•	Remove the battery pack from the computer if the computer will not be used for an extended period of time (more than two weeks). Store the battery pack in a cool, dry place when it is not in use.

•	To prevent possible damage to the display, do not place anything on top of the computer when it is closed. Store the computer in the slipcase.

•	Occasionally wipe the exterior of the computer and the screen with a soft, damp cloth moistened only with water. Using soap or other cleaning products may discolor the finish and damage the screen.

  CAUTION: Do not spray liquid directly on the computer screen. Excess liquid may drip down inside the computer and cause damage to the components or result in electrical shock.

Related Topics:

Charging Battery Packs

Traveling with the Computer

Caring for Removable Drives


Leaving On the Computer

When the computer is left on for fairly long periods of time, such as overnight, you may want to initiate Standby to conserve power.

You should leave your computer in Standby when it will be unattended and a battery pack is your only source of power. With a fully-charged battery pack, Standby extends the battery charge cycle up to 100 hours.

 NOTE: Frequent discharge/recharge cycles will shorten the life of your battery.

Related Topics:

Initiating Standby

Caring for the Computer

Turning Off the Computer


Turning Off the Computer

To turn off the computer

1	Save all open files.

2	Exit all open applications.

3	Exit Windows.

4	Close all MS-DOS based applications.

5	Slide the power switch to turn off the computer.

  CAUTION: Failure to exit properly could result in file corruption.

Related Topics:

Leaving On the Computer

Caring for the Computer


Traveling with the Computer

For safety and convenience when traveling, follow these guidelines:

•	Safeguard your data before you leave on a trip by making a backup copy.

•	Take an extra backup copy of the data with you.

•	Remove the diskette from the diskette drive.

•	Disconnect the AC Adapter from the computer. Take the power cord, AC Adapter, or an extra fully charged battery pack with you.

•	Disconnect external equipment from the computer.

•	Close the connector door.

•	Hand-carry the computer in the slipcase or in a briefcase. Do not check it in with your luggage.

 IMPORTANT:  There are three types of airport security devices: X-ray machines (the conveyor belt device you set your bags on), magnetic detectors (the device you walk through), and security magnetic wands (the hand-held device used by security personnel). You can send your computer and diskettes through airport X-ray machines. However, Compaq recommends that you do not send your computer and diskettes through airport magnetic detectors or expose them to security magnetic wands.

•	Check with the airline if you plan to use the computer on the plane. In-flight computer use is at the discretion of the airline.

Before traveling internationally with the computer

•	Check local customs regulations for restrictions and requirements on traveling with your computer.

•	Purchase from a Compaq authorized dealer, reseller, or service provider a power cord for the country where you will be using the computer. These power cords are designed to meet the voltage and frequency requirements of each country.

  CAUTION:  Do not use the converter kits sold for appliances to power the computer.

•	Make sure you have the correct modem for the country you'll be visiting. Telephone line standards and modem protocols differ from country to country.

Related Topics:

Making Backup Diskettes

Shipping the Computer

Caring for the Computer


Shipping the Computer

Follow these steps when shipping the computer:

1	Back up your data. Do not expose your backups to electrical or magnetic impulses while stored or in transit.

2	If there is a diskette or compact disc in a drive, remove it.

3	Turn off the computer and external devices.

4	Close the computer.

5	Disconnect external equipment from the computer.

6	Close the connector cover and all exterior doors.

7	Pack the computer and external devices in their original packing boxes or similar packaging with sufficient packing material to protect them and prevent shifting or movement in transit.

Related Topics:

Making Backup Diskettes

Traveling with the Computer

Caring for the Computer


Operating Temperatures

The computer is designed to run demanding applications that require PC Cards, CD-ROM drives, and large amounts of RAM while maintaining full processor performance.

As a result of the increased amount of performance power, it is normal for the computer to feel warm to hot when being used for extended periods. Additionally, the AC Adapter may feel warm to hot when being used to power the computer or charge batteries.

The computer complies with international safety standards for temperatures of user accessible surfaces.

Related Topics:

Caring for the Computer

Leaving On the Computer

Turning Off the Computer


Front Components

	Click a topic to learn more:   stereo speakers   contrast control (CSTN models only)   brightness control   display   mono microphone   dedicated battery compartment   battery light   power/standby light   status panel   dedicated hard drive bay   MultiBay
Related Topics:

Left Side Components

Right Side Components

Rear Components

Top Components

Bottom Components

Keyboard Components


Left Side Components

	Click a topic to learn more:   MultiBay device release   ventilation exhaust   volume control   mono microphone jack   release latch
Related Topics:

Front Components

Right Side Components

Rear Components

Top Components

Bottom Components

Keyboard Components

Status Panel


Rear Components

	Click a topic to learn more:   security cable slot   infrared port   alignment guides   keyboard/mouse connector   stereo line-in jack   stereo speaker/headphone jack   power connector   external display connector    external options connector    memory slot panel   parallel connector   serial connector
Related Topics:

Front Components

Left Side Components

Right Side Components

Top Components

Bottom Components

Keyboard Components

Status Panel


Right Side Components

	Click a topic to learn more:   release latch   PC Card slots 1 and 2   battery release Related Topics: Front Components Left Side Components Rear Components Top Components Bottom Components Keyboard Components Status Panel


Top Components

	Click a topic to learn more:   mono microphone   battery light   power/standby light   EasyPoint II pointing device   right mouse button   left mouse button   ventilation intake   status panel   standby button   power switch   display switch
Related Topics:

Front Components

Left Side Components

Right Side Components

Rear Components

Bottom Components

Keyboard Components


Bottom Components

	Click a topic to learn more:   MultiBay device security screw   auxiliary battery compartment   hard drive bay security screw   hard drive release Related Topics: Front Components  Left Side Components Right Side Components Rear Components Top Components Keyboard Components Status Panel


Status Panel

The following icons turn on when the conditions identified below exist:

Click a topic to learn more:

AC power icon   QuickLock/QuickBlank icon   Power Management icon   diskette drive icon    hard drive/CD-ROM drive icon   external display icon	speaker icon   Num Lock icon   Caps Lock icon   Scroll Lock icon   battery gauge 2 icon   battery gauge 1 icon
Related Topics:

Front Components

Left Side Components

Right Side Components

Rear Components

Top Components

Bottom Components

Keyboard Components


Identifying the Display Controls

	Click a topic to learn more:   contrast control (CSTN models only)   brightness control


Identifying Power and Standby Controls

	Click a topic to learn more:   power switch    standby button Related Topics: Identifying MultiBay Expansion Base Lights MultiBay Expansion Base Front and Right Side Components


Identifying Pointing Device and Mouse Buttons

	Click a topic to learn more:   EasyPoint II pointing device   left mouse button   right mouse button Related Topics: Using the Pointing Device Customizing the Pointing Device and Mouse Buttons


Preparing to Call Customer Support

If you tried to solve a problem yourself and haven't been successful, a call to Compaq Customer Support may be necessary. Before you place the call, be sure to run the View System Information (INSPECT) utility and print out the hard copy results for reference. This utility is on the PC Diagnostics diskette that came with your computer.

You should also have the following information ready so that the support representative can provide you the fastest possible solution:

•	Product name

•	Product serial number (located on the rear of the computer, above the connectors, on a bar-coded label)

•	Purchase date

•	Conditions under which the problem occurred

•	Any error messages that have occurred

•	Hardware configuration

•	Type of printer connected

Related Topics:

Worldwide Telephone Numbers

What Is the Compaq Diagnostics Utility?

Running View System Information (INSPECT)

Troubleshooting


Worldwide Telephone Numbers

Locate your geographical area from the following table and use one of the telephone numbers for Compaq assistance.

•	General Information Numbers

Product information, technical assistance, and the location of your nearest Compaq authorized dealer, reseller, or service provider.

•	Technical Support Numbers

Hardware technical support in analyzing system configuration and diagnostic problems or troubleshooting.

•	Customer Support Numbers

Information on service and support programs including warranty, product catalogs, and white papers.

•	PaqFax Numbers

Automatic facsimile response system for technical and product specific information that is transmitted to any fax machine. PaqFax is available 24 hours a day.

 NOTE:  Telephone numbers are subject to change without notice.

Select your geographical area:

•	Africa

•	Asia/Pacific

•	Europe

•	Latin America

•	Middle East

•	North America

•	South America


Africa Telephone Numbers

South Africa
General Information		27-11-728-6999
Technical Support		27-11-728-6999
Related Topic:

Worldwide Telephone Numbers


Asia/Pacific Telephone Numbers

Australia
General Information		61-2-9911-1999
Technical Support		61-2-9911-1955
PaqFax		61-2-9911-1982
China
General Information		861-849-2928
Technical Support		861-849-2913
Hong Kong
General Information		852-28681382
Technical Support		852-90116633
PaqFax		852-28671648
India
General Information		91-80-559-6023
PaqFax		91-80-559-8989
BBS		91-80-559-8900
Japan
General Information		0120-101-589
Technical Support		0120-101-589
Windows 95 Support		0120-505-589
Ordering backup software		0120-250-589
FaxStation		81-3-5402-0991
Korea
General Information		82-2-3470-07001
Technical Support		82-2-523-3575 82-082-902-77774
Malaysia
General Information		603-717-1188
Technical Support		603-718-1636
New Zealand
General Information		64-9-307-3969
Singapore
General Information		65-753-6688
Customer Support Center		65-750-3030
PaqFax		65-750-4514
Taiwan
General Information		886-2-7351000
Technical Support		886-2-3761170
BBS		886-2-3761175
Thailand
General Information		62-2-679-6222
Related Topic:

Worldwide Telephone Numbers


Europe Telephone Numbers

Austria
General Information		0222/8 78-16 16
Technical Support		0222/8 78-16-16
Ordering backup software	+31	-55-38-43-39
Belgium
General Information	+32	-2-716-95-11
Compaq Care Center	+32	-2-716-96-96
Compaq Care Center fax	+32	-2-716-95-85
General fax	+32	-2-725-22-13
FaxPaq	+32	-2-716-96-99
QuickLine	+32	-2-716-95-92
Ordering backup software	+32	-2-716-96-78
Ordering backup software fax	+32	-2-716-96-79
Czech Republic
General Information	+42	-2-232-8772
Technical Support	+42	-2-232-8772
Denmark
General Information	+45	-45-90-45-90
Technical Support	+45	-45-90-45-45
Finland
General Information	+358	-0-615-599
Technical Support		9800-206-720
QuickLine (BBS)	+358	-0-6155 9870
France
General Information	+33	-1-41-33-41-33
Technical Support	+33	-1-41-33-44-55
Germany
Menu Selection		0190/88 80 80 (0,12 DM/2 sec. or 3,60 DM/min.)
Notebook Hotline		0190/88 80 82 (0,12 DM/2 sec. or 3,60 DM/min.)
QuickLine		0180/5 21 21 18 (0,48 DM/min.)
FaxPaq		0180/5 21 21 19 (0,48 DM/min.)
Hungary
General Information	+36	-1-201-8776
Technical Support	+36	-1-201-8776
Italy
General Information	+39	-2-57-59-03-61
Technical Support	+39	-2-57-59-03-00
Customer Support	+39	-1-67-82-50-12
Netherlands
General Information		0182-565805
Customer Support		06-32023091  (Dfl. 0.75/min)
Fax		06-8212391  (Dfl. 0.40/min)
All other products
Customer Support		06-91681616  (Dfl. 0.75/min)
Fax		06-8991116  (Dfl. 0.40/min)
QuickLine Bulletin Board		0182-572366
Norway
General Information	+47	-22-07-20-00
Technical Support	+47	-22-07-20-20
Poland
General Information	+48	-2-630-3535
Technical Support	+48	-2-630-3535
Portugal
General Information	+351	-1-4120132
Technical Support	+351	-1-4120132
Spain
General Information	+34	-1-640-1500
Technical Support	+34	-1-640-1302
Sweden
General Information	+46	-8-703-5200
Technical Support	+46	-8-703-5240
PaqFax (hämtfax)	+46	-8-703-5225
QuickLine (BBS)	+46	-8-703-5220
Switzerland
Technical Support		157/64-00
QuickLine Bulletin Board		01/8 38-24 21
Ordering backup software		155/62-06
PaqFax		01/8 38-22 38
United Kingdom
General Information		0990-134456
FaxPaq		0181-332-3550
QuickLine Bulletin Board		0181-332-9499
Related Topic:

Worldwide Telephone Numbers


Latin America Telephone Numbers

Caribbean
General Information		011-713-514-4220
Technical Support		011-713-518-2200
Related Topic:

Worldwide Telephone Numbers


Middle East Telephone Numbers

United Arab Emirates (Dubai)
General Information	+97	-14-818100
Related Topic:

Worldwide Telephone Numbers


North America Telephone Numbers

Canada
General Information		1-905-707-1715
Technical Support		1-800-OKCOMPAQ (1-800-652-6672)
Customer Support		1-800-263-5868
Ordering backup software		1-800-952-7689
Battery pack recycling		1-800-263-5868
Mexico
General Information		525-229-7900
Technical Support		525-229-7910
PaqFax		525-229-7920
United States
General Information		1-713-514-6864
Technical Support		1-800-OKCOMPAQ (1-800-652-6672)
Customer Support		1-800-345-1518
PaqFax		1-800-345-1518, Option 1
Download Facility  (modem access only)		1-713-518-1418
Ordering backup software		1-800-952-7689
Battery pack recycling		1-800-524-9859
Related Topic:

Worldwide Telephone Numbers


South America Telephone Numbers

Argentina
General Information	+54	-1-796-1616
Technical Support	+54	-1-796-1717
Brazil
General Information		55-11-246-7866
Chile
General Information		56-2-274-1911
Technical Support		56-2-274-3007
Colombia
General Information		57-1-312-0201
Technical Support		57-1-345-0266
Venezuela
General Information		58-2-953-6944
Related Topic:

Worldwide Telephone Numbers


Cleaning the Screen

Wipe the screen occasionally with a soft, damp cloth moistened only with water.

  CAUTION: Do not spray any type of cleaning fluid directly on the computer screen. Excess liquid may drip down inside the computer and cause damage to the components or result in electrical shock.

Related Topics:

Identifying the Display Controls

Changing the Cursor Size and Shape

Setting the Screen Timeout


Setting the Screen Save Timeout
Setting the Screen Timeout

1	Run Computer Setup.

2	Select the Power menu.

3	Select the Power Management option.

4	Select Screen Timeout.

5	Hold down the left mouse button and do one of the following:

•	To enable Screen Timeout, highlight a timeout length (in minutes).

•	To disable Screen Timeout, highlight Never.

6	Click OK.

7	Save and Exit.

Related Topics:

Running Computer Setup

What Is a Timeout?

What Is Computer Setup?


Changing the Cursor Size and Shape

You can change the size and shape of the Microsoft Windows cursor using the Cursor Enhancement utility.

1	From Windows Program Manager, double-click on the Control Panel icon (usually in the Accessories box).

2	Double-click the Mouse/Trackball icon. The Mouse/Trackball Control Panel appears.

3	Click the Cursor button.

4	Change the size, orientation, and other characteristics as needed.

5	Click OK.

6	Close the window.

 NOTE:  Once changed, your cursor settings are active until they are changed again.

Relate Topic:

Identifying the Display Controls


Using Text Stretch

	When running MS-DOS under Windows, the image on the computer display may not fill the screen. To stretch text so that it fills more of the screen, use the Fn+T keys. Toggle these keys to switch between stretched text mode and regular mode.  NOTE: On a 800 x 600 display, only text is stretched. On a 1024 x 768 display, both text and graphics can be stretched. It is not necessary to run MS-DOS under Windows in order to use text stretch on a 1024 x 768 display.


Connecting the AC Adapter to the Computer
Connecting the AC Adapter

  CAUTION: Ensure that the electrical outlet is easily accessible at all times. Unplug the power cord from the electrical outlet to disconnect power from the computer.

	1 Connect the small end of the power cord to the AC Adapter. 2 Insert the wall plug of the power cord into an electrical outlet. 3 Connect the AC Adapter to the power connector on the rear panel. 4 Turn on the computer, if it is not already on. Related Topics: Connecting the Automobile Adapter  Disconnecting the Computer from an External Power Source


Connecting the Automobile Adapter to the Computer
Connecting the Automobile Adapter

 IMPORTANT: Leaving the computer connected to the automobile with the Automobile Adapter for an extended period of time when the vehicle is off may deplete the vehicle battery, regardless of whether the computer is turned on or off.

	1 Insert the large end of the automobile adapter cable into the cigarette lighter. 2 Insert the small end of the automobile adapter cable into the power connector on the rear panel. 3 Turn on the computer, if it is not already on. Related Topics: Connecting the AC Adapter  Disconnecting the Computer from an External Power Source


Connecting the Battery Fastcharger to the AC Adapter

	1 Plug the small end of the power cord into the AC Adapter. 2 Insert the wall plug end of the power cord into an electrical outlet. 3 Connect the AC Adapter to the AC adapter connector on the Battery Fastcharger. The green power light turns on to indicate the Battery Fastcharger is receiving power. If it does not turn on, make sure the AC Adapter is securely connected at both ends.
Related Topics:

Charging Battery Packs in the Battery Fastcharger

Connecting the Battery Fastcharger to the Automobile Adapter


Connecting the Battery Fastcharger to the Automobile Adapter

	1 Plug the large end of the automobile adapter cable into the vehicle cigarette lighter. 2 Plug the small end of the automobile adapter cable into the connector on the Battery Fastcharger. The green power light turns on to indicate the Battery Fastcharger is receiving power. If it does not light up, make sure the Automobile Adapter is securely connected at both ends.
Related Topics:

Charging Battery Packs in the Battery Fastcharger

Connecting the Automobile Adapter

Connecting the Battery Fastcharger to the AC Adapter


Disconnecting the Computer from an
External Power Source

When the computer does not have a charged battery pack, you should save your work and turn off the computer before disconnecting it from external power.

When a charged battery pack is in the computer, you do not need to turn off the computer before disconnecting it from external power. The computer automatically switches to battery power.

 IMPORTANT:  If the computer will be unused and disconnected from external power for more than two weeks, remove the battery pack(s). This reduces the discharge rate and extends battery life.


Connecting an External Keyboard

	With the computer on 1 Connect the keyboard cable to the keyboard, if it is not already connected. 2 Connect the keyboard cable to the keyboard/mouse connector on the rear panel. The keyboard is immediately ready to use.  NOTE:  A PS/2 compatible numeric keypad can also be connected to the keyboard/mouse connector.
Related Topic:

Connecting a Mouse


Connecting a Mouse

Select a procedure.

•	Connecting a PS/2 Compatible Mouse

•	Connecting a Serial Mouse


Connecting a PS/2 Compatible Mouse

	1 Initiate Standby or, if the computer is docked in the expansion base, turn off the computer. 2 Connect the PS/2 compatible mouse to the keyboard/mouse connector on the rear panel. 3 Exit Standby or turn on the computer.  NOTE:   The EasyPoint II pointing device is disabled when a mouse is enabled. To reenable the pointing device, initiate Standby, disconnect the mouse from the computer, then exit Standby.
Related Topic:

Connecting a Serial Mouse


Connecting a Serial Mouse

	1 Connect the serial mouse to the serial connector on the computer or MultiBay Expansion Base. 2 Run the mouse drivers to allow the system to recognize the mouse. The necessary drivers are preinstalled with Microsoft Windows.  NOTE:  Most mouse drivers can be run a second time if the mouse was not connected when the driver was initially run. However, you may need to restart the system if the mouse driver does not allow this.
3	If you are in Microsoft Windows, exit and restart Windows to use the serial mouse.

Related Topic:

Connecting a PS/2 Compatible Mouse


Connecting an External Trackball

	1 Initiate Standby or, if the computer is docked in the expansion base, turn off the computer. 2 Connect a PS/2 compatible trackball to the keyboard/mouse connector on the rear panel. 3 Exit Standby or turn on the computer.  NOTE:  The EasyPoint II pointing device is disabled when an external trackball is enabled. To reenable the pointing device, initiate Standby, disconnect the trackball from the computer, then exit Standby.  The external trackball device needs software device drivers to operate. The necessary drivers are preinstalled with Microsoft Windows.


Connecting an External Monitor

	1 Plug the monitor cable into the external display connector on the rear panel. 2 Plug the monitor power cord into a grounded electrical outlet. 3 Turn on the monitor. If you are connecting the external monitor for the first time 4 Go to the Compaq Utilities group box. 5 Double-click the WinMode icon.
6	Select the brand, model, and any other options you want to customize.

7	Click OK to save changes and exit WinMode, or click Cancel to exit without saving changes.

The monitor can be toggled on and off by pressing the Fn+F4 hotkeys. The external display icon on the status panel turns on when the monitor is turned on.

Related Topics:

Switching Displays with Hotkeys

Status Panel


Connecting a Printer

The way a printer is connected depends on the way it receives information: through a parallel interface or through a serial interface.

	1 Plug the printer end of the printer cable into the printer. 2 Depending on the type of printer, choose one of the following: • Connect a parallel printer cable to the parallel connector [image] on the rear panel. • Connect a serial printer cable to the serial connector [image] on the rear panel. 3 Plug the printer power cord into an electrical outlet. 4 Turn on the printer.  NOTE: Before using the printer for the first time, consult the printer documentation for internal switch and printer device driver configuration information and instructions.


MultiBay-ISA Expansion Base
Using the Optional MultiBay-ISA Expansion Base

	The MultiBay-ISA Expansion Base provides the same functionality as the MultiBay Expansion Base, with the following additional features: • Ability to add a full-length ISA expansion board  • Additional ventilation exhausts on both sides of the expansion base for increased ventilation  • High performance stereo speakers [image] and new audio bass ports [image] on both sides of the expansion base for "PremierSound" CD-quality audio
Related Topics:

MultiBay Expansion Base Front and Right Side Components

MultiBay Expansion Base Rear and Left Side Components

Docking the Computer in the MultiBay Expansion Base

Turning On the MultiBay Expansion Base

Undocking the Computer from the MultiBay Expansion Base


MultiBay Expansion Base Front and Right Side Components

	Click a topic to learn more.   external options connector   MultiBay II release button   MultiBay II    PC Card slot 4   PC Card slot 3   docking lever   security cable slot on the MultiBay Expansion Base   battery lights   power light   power button   infrared port   drive lights   stereo speakers
Related Topics:

Using the Optional MultiBay-ISA Expansion Base

MultiBay Expansion Base Rear and Left Side Components

Docking the Computer in the MultiBay Expansion Base

Undocking the Computer from the MultiBay Expansion Base


MultiBay Expansion Base Rear and Left Side Components

	Click a topic to learn more. mouse connector keyboard connector stereo speaker/headphone jack stereo line-in jack Ethernet/RJ-45 connector Ethernet/BNC connector MIDI/game port external display connector parallel connector serial connector MPEG and TV Video Adapter connector MultiBay I release button MultiBay I AC power connector
Related Topics:

Using the Optional MultiBay-ISA Expansion Base

MultiBay Expansion Base Front and Right Side Components

Docking the Computer in the MultiBay Expansion Base

Undocking the Computer from the MultiBay Expansion Base


Identifying MultiBay Expansion Base Lights

	drive lights  battery lights  power light


Turning On the MultiBay Expansion Base

	1 Connect the expansion base power cord to the expansion base and to an electrical outlet. 2 Dock the computer. 3 Turn on the system by sliding the computer power switch [image] or pressing the expansion base power button [image]. The green power light [image] turns on to indicate the system is on and ready to use.
Related Topics:

Using the Optional MultiBay-ISA Expansion Base

Docking the Computer in the MultiBay Expansion Base

Undocking the Computer from the MultiBay Expansion Base


Docking the Computer in the MultiBay Expansion Base

  CAUTION:  To prevent damage to the connectors on the computer and MultiBay Expansion Base, use both hands to slide the computer straight back into the expansion base. To prevent damage to the PC Card connector, remove any PC Cards or cables from the computer that do not allow the PC Card doors to fully close prior to docking.

	1 Turn off the computer.   CAUTION: Docking the computer while in Suspend or Hibernation may result in data loss and problems using the MultiBay Expansion Base and network devices. 2 Turn off and disconnect all external equipment connected to the computer. 3 Remove PC Cards or cables from the computer. 4 Close the computer. (Optional if the monitor support cover is not installed on the expansion base.) 5 Slide open the external options connector cover [image] in the connector door of the computer to expose the external options connector. 6 Ensure that the expansion base is connected to external power and that the docking lever [image] is in the forward position. 7 Use both hands to slide the computer into the expansion base until you feel resistance. 8 Push the docking lever [image] back to complete the docking procedure.
Related Topics:

Using the Optional MultiBay-ISA Expansion Base

Undocking the Computer from the MultiBay Expansion Base

Removing a PC Card


Undocking the Computer from the MultiBay Expansion Base

	1 Save your work. 2 Close all applications that access information from the hard drive or the CD-ROM drive in the MultiBay Expansion Base. 3 Remove any PC Cards or cables that do not allow the computer PC Card door to fully close. 4 Close the PC Card door. 5 Turn off the computer by sliding the power switch on the computer or pressing the power button on the expansion base.
6	If open, close the computer display.

7	Pull the docking lever [image] to the forward position.

8	Use both hands to slide the computer out of the expansion base.

Related Topics:

Using the Optional MultiBay-ISA Expansion Base

Docking the Computer in the MultiBay Expansion Base


Using the Cable Lock with the MultiBay Expansion Base

	The security cable slot on the MultiBay Expansion Base accommodates a cable lock. The cable lock secures the expansion base to your work area and prevents the computer from being undocked. 1 Loop the cable around a heavy, fixed object. 2 Insert the lock end of the cable through the loop end of the cable. 3 Insert the cable lock into the slot on the expansion base. 4 Lock with the key.
 NOTE: The cable lock can be purchased from Kensington Microware Limited or Compaq authorized dealers, resellers, or service providers worldwide. Ask for the Kensington MicroSaver Security System Model 64068.

Related Topics:

Using the Optional MultiBay-ISA Expansion Base

Using the Cable Lock with the Computer


Using Infrared Devices

The infrared port [image] uses an invisible beam of infrared light to communicate with another infrared-equipped device.

	To establish an infrared link • Be sure the infrared ports on both devices are turned on and facing each other at a distance no greater than one meter. • Avoid moving the infrared ports away from each other during data transmission. • Avoid interference from remote control units (such as wireless headphones or audio devices) pointed at the infrared ports. • Avoid direct sunlight, fluorescent light, or flashing incandescent light close to the infrared ports.
•	Keep the path between the infrared ports free of any objects, which might interfere with data transmission.

•	Do not point one of the ports more than 30 degrees (plus or minus 15 degrees off the center line) away from the infrared port of the device you are connecting with.

The MultiBay Expansion Base also has a built-in infrared port. When the computer is docked in the MultiBay Expansion Base, the infrared port on the computer is disabled and the infrared port on the MultiBay Expansion Base is enabled.

The preinstalled TranXit software is in the Windows Connectivity/ Infrared group box. TranXit has the following features:

•	Performs file and directory functions remotely with an infrared wireless, serial cable, or parallel cable link.

•	Synchronizes files and directories on two computers.

•	Installs itself remotely on another computer from your host computer without requiring a diskette.

•	Runs in the background, allowing you to transfer or synchronize data while you work on other applications.

•	Includes a comprehensive and context-sensitive online Help system.

•	Sends printing to another infrared-equipped computer or printer without connecting cables or using diskettes.

For information on using TranXit for Windows, select Help from the TranXit menu bar.


Using Removable Drives

The computer has two bays for removable drives:

•	A dedicated hard drive bay that supports only a hard drive.

•	A MultiBay that supports a diskette drive, CD-ROM drive, battery, or second hard drive.

The optional MultiBay Expansion Base has two MultiBays that support the same devices as the computer MultiBay.

When the computer is docked in the MultiBay Expansion Base and you wish to use an assortment of removable drives, certain drive configuration parameters apply.

The optional hard drive carrier is required to use a hard drive in a MultiBay.

Related Topics:

Configuring Drives when Using the MultiBay Expansion Base

Removable Drives Supported when Using the MultiBay Expansion Base

Configuring Drives with Computer Setup

Caring for Removable Drives


Caring for Removable Drives

Removable drives (hard drive, CD-ROM drive, diskette drive) are fragile computer components that must be handled with care. To prevent damage to the computer, removable drive, or loss of information, observe these precautions when handling the removable drive.

•	Back up the information on a hard drive before removing it. Failure to backup the hard drive can result in loss of information if it is handled improperly.

•	Avoid exposing a hard drive to products with magnetic fields such as video and audio tape erasure products, monitors, and speakers.

•	If there is a diskette or compact disc in a drive, remove it prior to removing the drive from the computer.

•	Turn off the computer before removing or inserting a hard drive. If you are removing or inserting a CD-ROM or diskette drive, you may initiate Standby instead of turning off the computer.

•	Ensure that you are discharged of static electricity before handling a removable drive. Electrostatic discharge can damage electronic components. When handling a removable drive, always grasp the outer case and avoid touching the connectors.

•	Do not remove a CD-ROM drive with the tray extended. Before removing the drive, push the drive tray into the drive.

•	Carefully handle the removable drive. DO NOT DROP IT.

•	Do not spray the drive with cleaners or expose it to liquids.

•	Avoid exposing the drive to temperature extremes.

•	After removing a hard drive, place it into the hard drive carrying case. After removing a CD-ROM drive or diskette drive, place it into the MultiBay device carrying case.

•	If a drive must be mailed, ship it in its carrying case wrapped in a bubble pack mailer or another suitable form of protective packaging. Shipping the drive in standard packaging may not cushion it from destructive shock, vibration, temperature, or humidity. Place a mailing label with the wording "Fragile:  Handle With Care" on the mailer.

Related Topics:

Making Backup Diskettes

Storing a Hard Drive in the Hard Drive Carrying Case

Storing a Diskette Drive in the MultiBay Device Carrying Case

Storing a CD-ROM Drive in the MultiBay Device Carrying Case


MultiBay Weight Saver

	When no device is needed in the computer MultiBay, insert the MultiBay Weight Saver to reduce computer weight and to cover the MultiBay opening. The MultiBay Weight Saver is not for use with the hard drive. Related Topics: Removing a CD-ROM-Drive from the MultiBay Removing a Diskette Drive from the MultiBay Removing a Hard Drive from the MultiBay Removing a Battery Pack from the MultiBay


Removing a Hard Drive from the
Dedicated Hard Drive Bay

  WARNING:  To prevent damage to the computer and hard drive, and loss of information, turn off the computer before removing the hard drive from the dedicated hard drive bay. Do not remove the hard drive while the computer is turned on, in Standby, or in Hibernation.

  CAUTION:  Electrostatic discharge can damage electronic components. Before touching the hard drive, ensure that you are discharged of static electricity by touching a grounded metal object.

	1 Backup the information on the hard drive. 2 Turn off the computer. 3 Remove the hard drive bay security screw if one is installed. 4 Lift up the front of the computer and open the hard drive door [image]. 5 Slide the hard drive release [image] on the bottom of the computer. 6 Pull gently on the hard drive tab [image]. 7 Remove the hard drive and put it into the hard drive carrying case. 8 Close the hard drive door. Related Topics: Caring for Removable Drives Making Backup Diskettes Storing a Hard Drive in the Hard Drive Carrying Case Inserting a Hard Drive into the Dedicated Hard Drive Bay Inserting or Removing the Hard Drive Bay Security Screw


Inserting a Hard Drive into the
Dedicated Hard Drive Bay

  WARNING:  To prevent damage to the computer and hard drive, and loss of information, turn off the computer before inserting the hard drive into the dedicated hard drive bay. Do not insert the hard drive while the computer is turned on, in Standby, or in Hibernation.

  CAUTION:  Electrostatic discharge can damage electronic components. Before touching the hard drive, ensure that you are discharged of static electricity by touching a grounded metal object.

	1 Turn off the computer. 2 Lift up the front of the computer and open the hard drive door [image]. 3 With the hard drive tab facing out and the labels facing up, insert the hard drive into the hard drive bay. 4 Close the hard drive door. 5 Optional:  Insert the hard drive bay security screw to help prevent unauthorized removal of the hard drive.
Related Topics:

Removing a Hard Drive from the Dedicated Hard Drive Bay

Inserting or Removing the Hard Drive Bay Security Screw

Caring for Removable Drives


Removing a Hard Drive from the MultiBay

  WARNING:  To prevent damage to the computer and hard drive, and loss of information, turn off the computer before removing the hard drive from the MultiBay. Do not remove the hard drive while the computer is turned on, in Standby, or in Hibernation.

  CAUTION:  Electrostatic discharge can damage electronic components. Before touching the hard drive, ensure that you are discharged of static electricity by touching a grounded metal object.

	1 Backup the information on the hard drive. 2 Turn off the computer. 3 Remove the MultiBay device security screw if one is installed. 4 Slide the MultiBay release forward to release the MultiBay hard drive carrier. 5 Pull out the MultiBay hard drive carrier. 6 Remove the hard drive from the MultiBay hard drive carrier and put the hard drive into the hard drive carrying case.
Related Topics:

Making Backup Diskettes

Inserting a Hard Drive into the MultiBay

Inserting or Removing the MultiBay Device Security Screw

Bottom Components

Storing a Hard Drive in the Hard Drive Carrying Case

Caring for Removable Drives


Inserting a Hard Drive into the MultiBay

  WARNING:  To prevent damage to the computer and hard drive, and loss of information, turn off the computer before inserting the hard drive into the MultiBay. Do not insert the hard drive while the computer is turned on, in Standby, or in Hibernation.

  CAUTION:  Electrostatic discharge can damage electronic components. Before touching the hard drive, ensure that you are discharged of static electricity by touching a grounded metal object.

	1 Turn off the computer. 2 Insert the hard drive into the MultiBay hard drive carrier. 3 Position the hard drive carrier against the left side of the MultiBay and slide the MultiBay hard drive carrier in until it clicks in place and is fully seated. 4 Optional:  Insert the MultiBay device security screw to help prevent unauthorized removal of the hard drive.
Related Topics:

Inserting a Hard Drive into the MultiBay Hard Drive Carrier

Removing a Hard Drive from the MultiBay

Inserting or Removing the MultiBay Device Security Screw

Caring for Removable Drives


Inserting a Hard Drive into the
MultiBay Hard Drive Carrier

The hard drive must be inserted into the MultiBay hard drive carrier before inserting it into a MultiBay.

	1 Slide to the right and hold the release inside the MultiBay hard drive carrier. 2 With the labels on the hard drive facing up and the connector on the hard drive facing the connector inside the carrier, place the drive into the carrier. 3 Push the hard drive toward the back of the carrier until the connector is fully seated.
Related Topics:

Inserting a Hard Drive into the MultiBay

Removing a Hard Drive from the MultiBay Hard Drive Carrier


Removing a Hard Drive from the
MultiBay Hard Drive Carrier

	1 Remove the MultiBay hard drive carrier from the MultiBay. 2 Slide and hold the release inside the MultiBay hard drive carrier as you disconnect the hard drive from the carrier connector. 3 Remove the hard drive from the carrier. 4 Place the hard drive in the hard drive carrying case.
Related Topics:

Removing a Hard Drive from the MultiBay

Inserting a Hard Drive into the MultiBay Hard Drive Carrier

Storing a Hard Drive in the Hard Drive Carrying Case


Storing a Hard Drive in the
Hard Drive Carrying Case

	Use the hard drive carrying case to protect the hard drive whenever it is outside of the hard drive bay or a MultiBay. When you insert the hard drive into the hard drive carrying case, be sure to match the hard drive connector with the appropriate indention in the foam interior of the hard drive carrying case.   CAUTION:  To prevent damage to a hard drive, and loss of information, do not place a hard drive in the MultiBay device carrying case. Use only the hard drive carrying case for the hard drive.


Inserting or Removing the
Hard Drive Bay Security Screw

The hard drive bay security screw secures the hard drive in the computer dedicated hard drive bay. Inserting the screw helps prevent unauthorized removal of the hard drive from the dedicated hard drive bay.

	1 Turn off the computer. 2 Disconnect all external devices. 3 Turn the computer upside down so that the bottom is facing up. 4 Use a flat-bladed or Torx T-8 screwdriver to insert or remove the hard drive bay security screw. Related Topic: Inserting or Removing the MultiBay Device Security Screw


Removing a CD-ROM Drive from the MultiBay

  WARNING:  To prevent damage to the computer and CD-ROM drive, and loss of information, turn off the computer or initiate Standby before removing the CD-ROM drive from the MultiBay. Do not remove the CD-ROM drive while the computer is turned on or in Hibernation.

  CAUTION:  Electrostatic discharge can damage electronic components. Before touching the CD-ROM drive, ensure that you are discharged of static electricity by touching a grounded metal object.

	1 Remove the compact disc from the CD-ROM drive. 2 Close the CD loading tray. 3 Turn off the computer, or initiate Standby. 4 Remove the MultiBay device security screw if one is installed. 5 Pull forward on the MultiBay release [image] to release the CD-ROM drive from the MultiBay. 6 Pull out the CD-ROM drive and put it in the MultiBay device carrying case.
Related Topics:

Inserting a CD-ROM Drive into the MultiBay

Inserting or Removing the MultiBay Device Security Screw

Storing a CD-ROM Drive in the MultiBay Device Carrying Case

Caring for Removable Drives


Inserting a CD-ROM Drive into the MultiBay

  WARNING:  To prevent damage to the computer and CD-ROM drive, and loss of information, turn off the computer or initiate Standby before inserting the CD-ROM drive into the MultiBay. Do not insert the CD-ROM drive while the computer is turned on or in Hibernation.

  CAUTION:  Electrostatic discharge can damage electronic components. Before touching the CD-ROM drive, ensure that you are discharged of static electricity by touching a grounded metal object.

	1 Turn off the computer, or initiate Standby. 2 Position the CD-ROM drive against the left side of the MultiBay and slide the CD-ROM drive into the MultiBay until it clicks in place and it is fully seated. 3 Optional:  Insert the MultiBay device security screw in the bottom of the computer to help prevent unauthorized removal of the CD-ROM drive. Related Topics: Caring for Removable Drives Removing a CD-ROM Drive from the MultiBay Inserting or Removing the MultiBay Device Security Screw


Removing a Diskette Drive from the MultiBay

  WARNING:  To prevent damage to the computer and diskette drive, and loss of information, turn off the computer or initiate Standby before removing the diskette drive from the MultiBay. Do not remove the diskette drive while the computer is turned on or in Hibernation.

  CAUTION:  Electrostatic discharge can damage electronic components. Before touching the diskette drive, ensure that you are discharged of static electricity by touching a grounded metal object.

	1 Turn off the computer, or initiate Standby. 2 Remove the diskette from the diskette drive. 3 Remove the MultiBay device security screw if one is installed. 4 Pull forward on the MultiBay release [image] to release the diskette drive from the MultiBay. 5 Pull out the diskette drive and put it in the MultiBay device carrying case.
Related Topics:

Storing a Diskette Drive in the MultiBay Device Carrying Case

Inserting a Diskette Drive into the MultiBay

Inserting or Removing the MultiBay Device Security Screw

Caring for Removable Drives


Inserting a Diskette Drive into the MultiBay

  WARNING:  To prevent damage to the computer and diskette drive, and loss of information, turn off the computer or initiate Standby before inserting the diskette drive into the MultiBay. Do not insert the diskette drive while the computer is turned on or in Hibernation.

  CAUTION:  Electrostatic discharge can damage electronic components. Before touching the diskette drive, ensure that you are discharged of static electricity by touching a grounded metal object.

	1 Turn off the computer, or initiate Standby. 2 Position the diskette drive against the left side of the MultiBay and slide the diskette drive into the MultiBay until it clicks in place and is fully seated. 3 Optional:  Insert the MultiBay device security screw in the bottom of the computer to help prevent unauthorized removal of the diskette drive. Related Topics: Removing a Diskette Drive from the MultiBay Inserting or Removing the MultiBay Device Security Screw Caring for Removable Drives


Inserting or Removing the
MultiBay Device Security Screw

The MultiBay device security screw secures a MultiBay device in the computer MultiBay. Inserting the screw helps prevent unauthorized removal of a MultiBay device from the computer MultiBay.

	1 Turn off the computer. 2 Disconnect all external devices. 3 Turn the computer upside down. 4 Use a flat-bladed or Torx T-8 screwdriver to insert or remove the security screw. Related Topic: Inserting or Removing the Hard Drive Bay Security Screw


Storing a CD-ROM Drive in the
MultiBay Device Carrying Case

	The MultiBay device carrying case should be used to store and protect a CD-ROM drive when it is out of a MultiBay.    CAUTION:  To prevent damage to a hard drive and loss of information, do not place a hard drive in the MultiBay device carrying case.
Related Topics:

Inserting a CD-ROM Drive into the MultiBay

Removing a CD-ROM Drive from the MultiBay


Storing a Diskette Drive in the
MultiBay Device Carrying Case

	The MultiBay device carrying case should be used to store and protect a diskette drive when it is out of a MultiBay.    CAUTION:  To prevent damage to a hard drive and loss of information, do not place a hard drive in the MultiBay device carrying case.
Related Topics:

Inserting a Diskette Drive into the MultiBay

Removing a Diskette Drive from the MultiBay


Removable Drives Supported when Using the MultiBay Expansion Base

•	Hard Drives

Four possible−two in the computer, two in the expansion base

•	Diskette Drives

Two possible−one in the computer and one in the expansion base

•	CD-ROM Drive

When the computer is docked in the MultiBay Expansion Base, up to three CD-ROM drives are supported as follows

-	Three CD-ROM drives in the system. The drive in the computer can be data or audio. The drives in the expansion base must be data.

-	Two CD-ROM drives in the system. If the two drives are in the expansion base, both drives must be data. If one drive is in the computer and one drive is in the expansion base, both drives can be used in any combination for data or audio.

-	One CD-ROM drive in the system. The drive in the computer or the expansion base can be data or audio.

 NOTE: Audio files contain conventional music. All other files (such as .WAV files) are considered to be data files.

Related Topics:

Configuring Drives when Using the MultiBay Expansion Base

Configuring Drives with Computer Setup


Configuring Drives when Using the MultiBay Expansion Base

 IMPORTANT:  The hard drive shipped in the computer dedicated hard drive bay contains the software necessary to access resources such as PC Cards, infrared, multimedia, and others. If you start (boot) the computer from a drive other than that drive (or a specially prepared hard drive), those resources will not be available.

The computer must start from a drive that has the operating system files on it. The boot drive can be a diskette drive or a hard drive in the computer or MultiBay Expansion Base.

You can designate which drive the system boots from through the Computer Setup utility.

The drive configuration changes when booting from a removable drive in the expansion base. For example, if you are booting from a diskette drive in the expansion base, it becomes logical drive A, and a diskette drive in the computer becomes logical drive B. If you are booting from a hard drive in the expansion base, it becomes logical drive C, and the hard drive in the computer becomes logical drive D.

Related Topics:

Configuring Drives with Computer Setup

Removable Drives Supported when Using the MultiBay Expansion Base


Using LTE Elite Hard Drives

An LTE Elite hard drive that has secondary-drive capability is identified by the following symbol on the label located on the top of the drive:

Select instructions for the type of hard drive you will be using:

•	Using an LTE Elite Hard Drive That Has Secondary-Drive Capability

•	Using an LTE Elite Hard Drive That Does Not Have Secondary-Drive Capability


Using an LTE Elite Hard Drive That Has Secondary-Drive Capability

LTE Elite hard drives identified with the secondary-drive capability symbol can be used to store and transfer data files the same as any other secondary hard drive. These hard drives can be inserted into the computer or any of the MultiBay Expansion Base MultiBays. Place the LTE Elite hard drive into a MultiBay hard drive carrier before inserting it into a MultiBay.

 NOTE:  Do not start the computer from the LTE Elite hard drive. The preinstalled software on this drive does not match the preinstalled software on the hard drive that came with the computer. Starting the computer from any drive other than the original hard drive can produce unpredictable results.

Related Topics:

Inserting a Hard Drive into the Dedicated Hard Drive Bay

Inserting a Hard Drive into the MultiBay

Inserting a Hard Drive into the MultiBay Hard Drive Carrier

Using an LTE Elite Hard Drive That Does Not Have Secondary-Drive Capability


Using an LTE Elite Hard Drive That Does Not Have Secondary-Drive Capability

LTE Elite hard drives that do not have the secondary-drive capability symbol can be used to store and transfer data files. However, before accessing data from these drives, different procedures must be followed for inserting them into and configuring the computer for these drives when the computer is used with or without the MultiBay Expansion Base.

Click the topic you need.

•	Accessing LTE Elite Hard Drive Data With the MultiBay Expansion Base

•	Accessing LTE Elite Hard Drive Data Without the MultiBay Expansion Base

 NOTE:  Do not start the computer from the LTE Elite hard drive. The preinstalled software on this drive does not match the preinstalled software on the hard drive that came with the computer. Starting the computer from any drive other than the original hard drive can produce unpredictable results.

Related Topic:

Using an LTE Elite Hard Drive That Has Secondary-Drive Capability


Accessing LTE Elite Hard Drive Data With the MultiBay Expansion Base

LTE Elite hard drives that do not have the secondary-drive capability symbol must be inserted into MultiBay I (the left side of the MultiBay Expansion Base).

 NOTE:  Do not start the computer from the LTE Elite hard drive. The preinstalled software on this drive does not match the preinstalled software on the hard drive that came with the computer. Starting the computer from any drive other the original hard drive can produce unpredictable results.

1	Run Computer Setup.

2	Select Boot Sequence from the Initialization menu and make sure the sequence is the factory-default setting, which is:

1	Hard Drive - Notebook

2	MultiBay - Notebook

3	MultiBay I - Expansion Base

4	MultiBay II - Expansion Base

3	Exit Computer Setup.

4	Exit all applications, including Microsoft Windows.

5	Turn off the computer.

6	Insert the LTE Elite hard drive into the MultiBay hard drive carrier.

7	Insert the MultiBay hard drive carrier into MultiBay I.

8	Turn on the computer.

9	Use the LTE Elite hard drive in the MultiBay as you would any secondary hard drive.

Related Topics:

Running Computer Setup

Exiting Computer Setup

Inserting a Hard Drive into the MultiBay

Inserting a Hard Drive into the MultiBay Hard Drive Carrier

Accessing LTE Elite Hard Drive Data Without the MultiBay Expansion Base


Accessing LTE Elite Hard Drive Data Without the MultiBay Expansion Base

 IMPORTANT:  Follow these steps to insert the LTE Elite hard drive into the computer dedicated hard drive bay only if you are experienced at using MS-DOS commands. This procedure is not recommended for everyday use, but it can be used to transfer files if necessary.

LTE Elite hard drives that do not have the secondary-drive capability symbol must be inserted into the computer dedicated hard drive bay.

	1 Run Computer Setup. 2 Select Boot Sequence from the Initialization menu and make sure the sequence is set to the factory default, which is: 1 hard drive in the computer 2 hard drive in the computer MultiBay 3 hard drive in the expansion base MultiBay I 4 hard drive in the expansion base MultiBay II 3 Exit Computer Setup. 4 Exit all applications, including Microsoft Windows.

5	Turn off the computer.

6	Remove the hard drive that came with the computer from the dedicated hard drive bay.

7	Insert the computer hard drive into the MultiBay hard drive carrier.

8	Insert the MultiBay hard drive carrier into the computer MultiBay.

9	Insert the LTE Elite hard drive into the dedicated hard drive bay.

10	Turn on the computer.

11	When the computer starts up, and the screen displays the following message:

Starting MS-DOS ...

Immediately press the F5 key. This bypasses the configuration files (AUTOEXEC.BAT and CONFIG.SYS) while the computer is starting up.

 NOTE:  The computer will not automatically load Microsoft Windows when this procedure is used. Also, the PC Card, infrared, and multimedia features will not be available until you restart the computer using the Compaq LTE 5000 hard drive in the dedicated hard drive bay. To transfer files to and from the LTE Elite hard drive, use the MS-DOS COPY command.

Related Topics:

Running Computer Setup

Exiting Computer Setup

Removing a Hard Drive from the Dedicated Hard Drive Bay

Inserting a Hard Drive into the Dedicated Hard Drive Bay

Inserting a Hard Drive into the MultiBay

Inserting a Hard Drive into the MultiBay Hard Drive Carrier


Keyboard Components

hotkeys:  F4 through F7   F11 and F12 function keys   screen control keys   cursor keys	embedded numeric keypad   EasyPoint II pointing device   pointing device mouse buttons   Fn key   Palm rest
Related Topics:

Hotkey Quick Reference

Shortcut Key Quick Reference

Accessing the Embedded Numeric Keypad


Hotkey Quick Reference

Function	Hotkeys	Return to Original State
Switching displays	Fn+F4	Fn+F4
Turning on and off speakers and headphones	Fn+F5	Fn+F5
Initiating QuickLock and QuickBlank	Fn+F6	Enter power-on password
Turning on or off Power Management	Fn+F7	Fn+F7
 NOTE:  Hotkeys work only on the computer keyboard, not an external keyboard.

Related Topic:

Keyboard Components


Switching Displays with Hotkeys

	When an external display is connected to the computer, press the Fn+F4 hotkeys as a toggle function to • Switch to the computer display. • Switch to the external display. • Turn on both displays simultaneously. (Supported only on models with TFT displays.)
 NOTE:  This function is supported in any resolution as long as the computer resolution and the external display resolution are the same. For example, if the computer's resolution is 800 x 600, the external display's resolution must also be 800 x 600.

The external display icon on the status panel lights up when the external display is turned on.

 NOTE:  This hotkey feature works only on the computer keyboard.

Related Topics:

Keyboard Components

Hotkey Quick Reference

Status Panel


Turning On and Off Speakers and Headphones with Hotkeys

	Press the Fn+F5 hotkeys to toggle on and off the speakers in the computer or MultiBay Expansion Base, or any audio component connected to the stereo speaker/headphone jack. The speaker icon on the status panel turns on when the speakers and headphones are turned on. NOTE:  This hotkey feature works only from the computer keyboard.
Related Topics:

Keyboard Components

Hotkey Quick Reference


Initiating QuickLock/QuickBlank with Hotkeys

 IMPORTANT:  Before QuickLock/QuickBlank can be initiated, a power-on password must be established and QuickLock/QuickBlank must be enabled through Computer Setup.

	Press the Fn+F6 hotkeys to initiate QuickLock/QuickBlank at any time and from within any application. This will • Disable the keyboard and the pointing device. • Clear the display. The QuickLock/QuickBlank icon on the status panel turns on when QuickLock/QuickBlank is initiated. To reenable the keyboard and return your information to the screen, enter your power-on password.
 NOTE:  This hotkey feature works only on the computer keyboard, not an external keyboard.

Related Topics:

Power-On Password

What Is QuickLock/QuickBlank?

Enabling and Disabling QuickLock/QuickBlank

Running Computer Setup

Keyboard Components


Turning On or Off Power Management with Hotkeys

	Press the Fn+F7 hotkeys to toggle on and off Power Management. When power conservation is enabled, the Power Management icon on the status panel turns on.  NOTE:  This hotkey feature works only on the computer keyboard, not an external keyboard. Related Topics: How Is the Power Conservation Level Set? What Are the Levels of Power Conservation? Hotkey Quick Reference Keyboard Components


Shortcut Key Quick Reference

Several shortcut keys perform MS-DOS functions. Unlike hotkeys, which work only on the computer keyboard, the shortcut keys also work on an external keyboard.

Function	Shortcut Keys
Restarting the Computer	Ctrl+Alt+Delete
Terminating an Operation with Shortcut Keys Using the Computer Keyboard	Fn+Ctrl+Pg Dn
Terminating an Operation with Shortcut Keys Using an External Keyboard	Ctrl+Pause
Pausing an Operation with Shortcut Keys Using the Computer Keyboard	Fn+Pg Up
Pausing an Operation with Shortcut Keys Using an External Keyboard	Pause
Related Topics:

Keyboard Components

Hotkey Quick Reference


Restarting the Computer with Shortcut Keys
Restarting the Computer

  CAUTION:  Information not saved before restarting the system will be lost.

	Press these keys to restart the system without turning off the computer. Related Topic: Shortcut Key Quick Reference


Terminating an Operation with Shortcut Keys Using the Computer Keyboard

	Press these keys to terminate an operation. Related Topics: Terminating an Operation with Shortcut Keys Using an External Keyboard Shortcut Key Quick Reference


Terminating an Operation with Shortcut Keys Using an External Keyboard

	Press these keys to terminate an operation. Related Topics: Terminating an Operation with Shortcut Keys Using the Computer Keyboard Shortcut Key Quick Reference


Pausing an Operation with Shortcut Keys Using the Computer Keyboard

	Press these keys to pause an operation that contains more than one screen of information.  This allows you to view the information one screen at a time. Press any key to continue scrolling. Related Topics: Pausing an Operation with Shortcut Keys Using an External Keyboard Shortcut Key Quick Reference


Pausing an Operation with Shortcut Keys Using an External Keyboard

	Press this key to pause an operation that contains more than one screen of information. This allows you to view one screen of information at a time. Related Topics: Pausing an Operation with Shortcut Keys Using the Computer Keyboard Shortcut Key Quick Reference


Accessing the Embedded Numeric Keypad

	The embedded numeric keypad is a section of the computer keyboard that converts to a numeric keypad when the Num Lock function is enabled. Press Fn+NumLk to • Enable the embedded numeric keypad (Num Lock light on). • Disable the embedded numeric keypad (Num Lock light off).
Related Topics:

Keyboard Components

Accessing Numbers when the Embedded Numeric Keypad Is Disabled


Accessing Numbers when the Embedded Numeric Keypad Is Disabled

	Press Fn and the number to access numbers from the embedded numeric keypad when the Num Lock is disabled.  NOTE:  This feature works only in MS-DOS. Related Topics: Accessing the Embedded Numeric Keypad Keyboard Components


Using the Pointing Device

	The integrated EasyPoint II pointing device [image] performs the same basic operation as a mouse. To operate the pointing device 1 Place your index finger on top of the pointing device. 2 Press in the direction you want the cursor to move on the display. 3 Click the left [image] or right mouse buttons [image] with your thumb to confirm a selection or initiate an action.
Related Topics:

Customizing the Pointing Device and Mouse Buttons

Replacing the Pointing Device Rubber Cap


Customizing the Pointing Device and Mouse Buttons

You can customize functions for the pointing device and the right and left mouse buttons; for example, swapping the button functions, controlling acceleration and double-click speed, and assigning a drag-lock key.

From the Windows Main group box

1	Double-click the Control Panel icon.

2	Double-click the Mouse/Trackball icon.

3	Select the function you want to change.

Related Topics:

Using the Pointing Device

Replacing the Pointing Device Rubber Cap


Replacing the Pointing Device Rubber Cap

	1 Turn off the computer or exit all applications. 2 Gently pull off the rubber cap. If the white plastic cap underneath also comes off, replace it before replacing the rubber cap. 3 Gently push on the new or cleaned rubber cap. Related Topics: Using the Pointing Device Customizing the Pointing Device and Mouse Buttons


Working with Diskettes

Select a topic.

•	Selecting Diskettes

•	Inserting a Diskette in the Diskette Drive

•	Removing a Diskette from the Diskette Drive

•	Formatting a Diskette

•	Write-Protecting a Diskette

•	Removing Write-Protection from a Diskette

•	Making Backup Diskettes

•	Ordering Preinstalled Software Diskettes


Selecting Diskettes

The diskette drive stores (writes) information to and reads information from a 3.5-inch diskette.

You can use the following diskette capacities: 1.44 megabytes, 720 kilobytes, 1.2 megabytes.

Diskette capacity and type:	Storage capacity in text pages:
1.44-MB high-density (HD)	Approximately 250 full pages
720-Kbyte double-density (DD)	Approximately 125 full pages
1.2-MB high-density (HD)	Approximately 200 full pages
Related Topics:

Formatting a Diskette

Inserting a Diskette in the Diskette Drive

Removing a Diskette from the Diskette Drive

Write-Protecting a Diskette


Formatting a Diskette

Diskettes can be formatted in a diskette drive installed in the computer or MultiBay Expansion Base.

The computer has an auto detect feature that identifies whether the diskette should be formatted for 720 Kbytes, 1.2 megabytes, or 1.44 megabytes, and automatically formats it accordingly.

  CAUTION: Formatting destroys any information that may already be stored on the diskette. Be careful not to format your hard drive by mistake.

1	Insert a blank diskette (or one with information you no longer need) in the diskette drive.

2	At the system prompt, enter format a:

(If the diskette is in drive B, enter format b: instead.)

The system displays a message asking for verification that the correct drive has been indicated.

3	Verify that the correct drive has been indicated and press the Enter key.

 NOTE: Format diskettes when your computer is running under external power. Formatting diskettes using battery power can cause increased drain on a battery pack.

Related Topics:

Inserting a Diskette in the Diskette Drive

Removing a Diskette from the Diskette Drive

Selecting Diskettes


Inserting a Diskette in the Diskette Drive

	Hold the diskette by the edge that contains the label. With the label facing up, gently push the diskette into the diskette drive until it clicks into place. If the diskette is inserted correctly, it drops into position in the diskette drive and the diskette drive button [image] pops out. Related Topics: Removing a Diskette from the Diskette Drive Formatting a Diskette Write-Protecting a Diskette Selecting Diskettes


Removing a Diskette from the Diskette Drive

	1 Press the diskette drive button [image] to eject the diskette. 2 Remove the diskette from the diskette drive. Related Topics: Inserting a Diskette in the Diskette Drive Formatting a Diskette Write-Protecting a Diskette Selecting Diskettes


Write-Protecting a Diskette

	When a diskette is write-protected, the information stored on it can be read, but cannot be permanently changed. Before you use diskettes that come with a new software program, it is good practice to make backup copies and to write-protect the original diskettes. Each 3.5-inch diskette has a sliding write-protect tab [image]. To write-protect a diskette, slide the tab on the corner of the diskette until the window is open.
Related Topic:

Removing Write-Protection from a Diskette


Removing Write-Protection from a Diskette

	To remove write-protection, slide the write-protect tab [image] on the corner of the diskette to cover the hole. Removing write-protection from a diskette allows additional information to be stored (written) on the diskette. Related Topic: Write-Protecting a Diskette


Making Backup Diskettes

Two utilities, SAVEALL and LOADALL, are preinstalled on the hard drive. SAVEALL backs up the contents of your hard drive onto diskettes. LOADALL restores the contents of the diskettes to your hard drive.

SAVEALL can be run using either formatted or unformatted diskettes. If the diskette is unformatted, SAVEALL automatically formats the diskette, then proceeds with the backup.

Related Topics:

What Is SAVEALL?

What Is LOADALL?

Formatting a Diskette

Ordering Preinstalled Software Diskettes


Ordering Preinstalled Software Diskettes

It is recommended that you create a backup of the software preinstalled on the computer. However, for an additional cost, you can order backup diskettes from Compaq for all preinstalled software.

To order backup diskettes, refer to the Worldwide Customer Support telephone numbers list. If an order form is included with your computer, complete the form and return, or call one of the numbers listed on the order form.

 IMPORTANT:  Before calling Compaq to place your order, be sure to have the serial number of your computer available. This number is necessary for all backup diskette purchases.

Related Topics:

Making Backup Diskettes

Worldwide Telephone Numbers


Working with Compact Discs

Select a topic.

•	Inserting a Compact Disc in the CD-ROM Drive

•	Removing a Compact Disc from the CD-ROM Drive

•	Opening the CD Loading Tray Manually


Inserting a Compact Disc in the CD-ROM Drive

	1 Turn on the computer. 2 Press the eject button [image] on the front panel of the CD-ROM drive to release the CD loading tray. 3 Slowly pull out the CD loading tray until it is fully extended. 4 Remove the compact disc from its protective case and place it in the CD loading tray, label side up. Handle the compact disc by the edges, not by the flat surfaces. 5 Push the front panel of the CD loading tray to close it.

The CD-ROM drive performs a diagnostic check and automatically begins reading the Table of Contents (TOC) on the compact disc. The light on the CD-ROM drive turns on while the TOC is being read. The light turns off when the CD-ROM drive is ready to receive commands.

Related Topics:

Removing a Compact Disc from the CD-ROM Drive

Opening the CD Loading Tray Manually


Removing a Compact Disc from the CD-ROM Drive

	1 Make sure the computer is turned on. 2 Press the eject button [image] on the front panel to open the CD loading tray. 3 Slowly pull out the CD loading tray until it is fully extended. 4 Remove the compact disc from the tray. Handle the compact disc by the edges, not by the flat surfaces. 5 Place the compact disc in its protective case. 6 Push the front panel of the CD loading tray to close it.
Related Topics:

Opening the CD Loading Tray Manually

Inserting a Compact Disc in the CD-ROM Drive


Opening the CD Loading Tray Manually

	The CD loading tray can be opened manually if it will not open automatically when the release button is pressed or if no battery or AC power is available. 1 Exit the CD-ROM application. 2 Turn off the computer. 3 Insert a straightened paper clip or metal rod that is approximately 1/16 inches (1.6 mm) in diameter and at least 1-3/8 inches (35 mm) in length into the manual eject hole [image] and push firmly. 4 Slowly pull out the CD loading tray until it is fully extended. 5 Remove the compact disc. Handle the compact disc by the edges, not by the flat surfaces.

6	Place the compact disc in its protective case.

7	Push the front panel of the CD loading tray to close it.

Related Topics:

Removing a Compact Disc from the CD-ROM Drive

Inserting a Compact Disc in the CD-ROM Drive


How Much Memory Is in the Computer?

Depending on the memory that comes standard in your model, system memory can be increased up to 72 or 80 megabytes by adding an optional memory board.

To determine the amount of system memory

•	Run View System Information (INSPECT) from the PC Diagnostics diskette.

or

•	At the DOS prompt, enter MEM

Related Topics:

What Are the Types of Memory?

Upgrading System Memory

Installing an Optional Memory Expansion Board

Running View System Information (INSPECT)


What Are the Types of Memory?

The computer uses two types of memory as a place to manage its work as well as a place to work:

•	Random access memory (RAM)

•	Read only memory (ROM)

The space memory occupies in the computer can be divided (or mapped) into five memory areas, each with a different purpose:

•	Base memory

•	Upper memory

•	High memory area (HMA)

•	Extended memory

•	Expanded memory

Related Topics:

How Much Memory Is in the Computer?

Where Do I Find Information on Memory Utilities?

What Is Random Access Memory?

What Is Read Only Memory?

What Is Base Memory?

What Is Upper Memory?

What Is the High Memory Area?

What Is Extended Memory?

What Is Expanded Memory?

What Is Cache Memory?


What Is Random Access Memory?

When you start a software application, the computer reads the program information from the hard drive, copies it into its temporary or random access memory (RAM), then opens the application for you to use.

Think of RAM as the computer's office, the place where the computer works. The computer also uses RAM as a place to temporarily store the information you are working on and as a place to carry out the commands issued by the application.

The most important thing to remember about RAM is that it provides temporary storage. Information remains in RAM only as long as power to the computer is turned on. If you load a file into RAM and turn off the computer or experience a power outage, your work can be lost. Information you have saved to a diskette or hard drive remains safe, but any changes you've made since you last saved your work may be lost.

Related Topics:

What Are the Types of Memory?

What Is Cache Memory?


What Is Read Only Memory?

Read only memory (ROM) is permanent memory. It is usually housed in a chip or chipset on the computer system board. ROM generally contains information that the computer processor needs to do its work: information about the computer that does not change, even when power to the computer is turned off.

For example, the basic input/output system (BIOS) for the computer is typical of information stored in ROM. The ROM BIOS works as a traffic officer for the computer directing the movement of instructions and information between such devices as the keyboard, mouse, monitor, or modem.

ROM also contains a set of instructions that direct a series of tests, the Power-On Self-Test (POST), that runs each time you turn on the computer.

Related Topics:

What Are the Types of Memory?

What Is Cache Memory?


What Is Base Memory?

Base memory is located between 0 and 640 Kbytes and is generally described as conventional memory for DOS. MS-DOS uses some of this memory in which to operate and the remainder to run MS-DOS applications.

Related Topics:

What Are the Types of Memory?

What Is Cache Memory?


What Is Upper Memory?

The upper memory is located between 640 to 1024 Kbytes, which is used primarily by system hardware, such as system ROM and video buffers.

Since the capacity to run several programs simultaneously has become a necessity for computers today, certain software utilities and hardware devices have been created that allow MS-DOS to use available sections of upper memory. By using upper memory, more conventional memory is available for use by other programs, such as word processors and spreadsheets.

On this computer, the LOADHIGH and DEVICEHIGH utilities enable MS-DOS to use upper memory. Refer to your MS-DOS documentation for more information about DOS memory utilities.

Related Topics:

What Are the Types of Memory?

What Is Cache Memory?


What Is the High Memory Area?

Memory beyond the first megabyte is called extended memory, and the first 64-Kbyte section of extended memory is the high memory area.

When used for portions of system files, the high memory area frees conventional memory for other software programs. The HIMEM.SYS utility manages this memory for MS-DOS. Refer to your MS-DOS documentation for more information about DOS memory utilities.

Related Topics:

What Is Cache Memory?

What Is Extended Memory?


What Is Extended Memory?

Memory beyond the first megabyte is called extended memory. Its first 64-Kbyte section is called the high memory area, and the rest is commonly referred to as extended memory.

Because extended memory has a higher address range than most MS-DOS applications, such applications generally cannot use extended memory. For example, many applications use DOS extenders that allow MS-DOS applications to access extended memory under certain conditions. DOS extenders are often built into memory-intensive MS-DOS applications, such as spreadsheets and desktop publishing systems. The HIMEM.SYS utility manages this memory area. Refer to your MS-DOS documentation for more information about DOS memory utilities.

Related Topics:

What Are the Types of Memory?

What Is Cache Memory?


What Is Expanded Memory?

Because expanded memory does not physically reside in system memory address space, a memory manager is required to access it. Expanded memory can only be accessed through sections of available upper memory using the LIM Standard.

Using LIM EMS, MS-DOS applications can access expanded memory through a 64-Kbyte section of upper memory called a page frame. The page frame consists of four 16-Kbyte sections of memory with each section called an EMS page. Mapping memory through EMS pages makes expanded memory available for MS-DOS applications. Memory mapping requires a memory manager, such as EMM386, which was preinstalled with the MS-DOS software on this computer.

Related Topics:

What Are the Types of Memory?

What Is Cache Memory?


What Is Cache Memory?

The computer comes standard with 16 Kbytes of cache memory inside the CPU chip and 256 Kbytes of cache memory in an external level-2 cache.

Cache memory is high-speed static memory that stores the most recently used information in anticipation that it will be needed again by the microprocessor. If information needed by the microprocessor is in the cache memory, it is transferred to the processor at a much faster rate than it would be from system memory, thereby improving overall system performance.

Related Topic:

What Are the Types of Memory?


Where Do I Find Information on Memory Utilities?

To access information about memory utilities, refer to the MS-DOS online documentation by

•	Selecting the MS-DOS Help icon from Windows.

or

•	At the system prompt, enter C:\HELP

Related Topic:

What Are the Types of Memory?


Upgrading System Memory

Depending on the memory that comes standard in your model, system memory can be increased up to 72 or 80 megabytes by adding one of the following optional memory boards:

•	  8-Megabyte Memory Expansion Board

•	16-Megabyte Memory Expansion Board

•	32-Megabyte Memory Expansion Board

•	64-Megabyte Memory Expansion Board

 NOTE: If you upgrade the memory, the computer increases the Hibernation file size to accommodate the additional RAM. When the Hibernation file increases, it requires more hard disk space.

To obtain information on upgrading memory, contact your Compaq authorized dealer, reseller, or service provider.

Related Topic:

Installing an Optional Memory Expansion Board


Installing an Optional Memory Expansion Board

  WARNING:  Disconnect all power to the computer before installing a memory expansion board. To do so, unplug the AC Adapter and remove the battery packs. Failure to do so may damage the equipment and expose you to the risk of electrical shock.

  CAUTION:  Electrostatic discharge can damage electronic components. Before touching the memory expansion board, ensure that you are discharged of static electricity by touching a grounded metal object.

 NOTE:  If you upgrade the memory, the computer increases the Hibernation file size to accommodate the additional RAM. (When the Hibernation file increases, it requires more hard disk space.)

	1 Turn off the computer. 2 Disconnect all external devices, including the power cord. 3 Remove the battery pack from the dedicated battery compartment. If using a battery pack in the MultiBay, remove it as well. 4 Open the connector door on the rear panel. 5 Remove the memory slot panel.  6 Holding the optional memory expansion board by the edges, insert it into the memory slot. Push it gently until it snaps into place.   CAUTION:  To prevent damage to the memory expansion board, do not apply pressure to the middle of the board. Press only on the ends of the board. 7 Tighten the screws on each side of the memory slot panel. Related Topics: How Much Memory Is in the Computer? Upgrading System Memory Removing the Battery Pack from the Dedicated Battery Compartment Removing the Battery Pack from the MultiBay


What Is a PC Card?

The computer supports several kinds of PC (PCMCIA) Cards:

•	Fax/modem

•	Network

•	Hard drive

•	Memory

PC Cards look like thick credit cards and come in three sizes: Type I, Type II, and Type III. The computer has one Type III PC Card double slot that conforms to the PC Card (PCMCIA) Standard. The optional MultiBay Expansion Base has two Type III single slots.

Related Topics:

What Are the Types of PC Cards?

Inserting a PC Card


What Are the Types of PC Cards?

PC Cards are available in various types, which indicate the thickness of the card. There are three PC Card types set by the PCMCIA PC Card Standard:

	Type I Type II Type III	3.3 mm 5.0 mm 10.5 mm

Type II and Type III PC Cards also come in extended PC Cards.

The computer supports two Type I or two Type II PC Cards, or one Type III card. A Type I and Type II PC Card can be used at the same time.

The optional MultiBay Expansion Base supports one  Type I, Type II, or Type III card in each of its two PC Card slots.

For a current list of PC Cards qualified on the computer, call your Compaq authorized dealer, reseller, or service provider.

Related Topics:

What Is a PC Card?

Inserting a PC Card

Removing a PC Card


Inserting a PC Card

  CAUTION:  To prevent damage to the connectors, use minimal pressure when inserting a PC Card into a PC Card slot.

	You do not need to turn off the computer or initiate Standby before inserting a PC Card. 1 Open the PC Card door by sliding the door latch [image] down and pulling the door open. 2 With the label side up, gently push the card into the PC Card slot.  NOTE: The PC Card slot contains two guide rails. Until you become familiar with slot positions, look inside the PC Card slot before inserting the PC Card. When a PC Card is inserted correctly, the release button will be flush with the end of the PC Card. 3 Close the PC Card door.

If the computer is on, it automatically configures most PC Cards. For example, it configures a modem to a COM port, or assigns a drive letter to a hard drive card. If the computer is turned off or in Standby, the card is not configured until you turn on the computer or exit Standby.

 IMPORTANT: Before a new PC Card can be used, it may be necessary to perform an initial setup procedure. For example, a hard drive card may need to be formatted or a network card may need additional drivers installed. The computer beeps once to indicate that a PC Card is recognized but not properly configured. In the case of a network card, the computer beeps twice even if the required card-specific device drivers have not been installed, but the network operating system will not recognize the card. Be sure to follow the PC Card manufacturer's instructions for installing the needed card-specific device drivers.

Related Topics:

What Are PC Card Device Drivers?

Removing a PC Card

What Are the Types of PC Cards?


Removing a PC Card

	You do not need to turn off the computer or initiate Standby before removing a PC Card. 1 Open the PC Card door by sliding the door latch [image] down and pulling the door open. 2 Push the PC Card release button [image] located inside the PC Card slot. You may use a capped pen or the eraser end of a pencil to push on the release button. 3 Remove the PC Card. 4 Close the PC Card door.  NOTE: The computer beeps twice if it is turned on when the PC Card is removed. Related Topic: Inserting a PC Card


What Are Card and Socket Services?

Compaq has preinstalled PCMCIA software, called Card and Socket Services, which is specially optimized for Compaq computers and supports a wide variety of available PC Cards.

  CAUTION: Compaq has tested the PCMCIA software preinstalled on the computer. Some PC Card manufacturers include card and socket services or enablers on diskette in addition to supplying the necessary device drivers to run a particular PC Card. PC Card-specific drivers should be installed according to the PC Card manufacturer's instructions. However, do not install any other PCMCIA software (card and socket services or enablers) on the computer, even if prompted to do so. If you install card and socket services or enablers over software preinstalled on the computer, your computer may no longer work properly with all of your PC Cards.

Related Topic:

What Are PC Card Device Drivers?


What Are PC Card Device Drivers?

Device drivers are programs or data files containing information needed to run a particular PC Card. Most of the device drivers you need are preinstalled on the computer.

 NOTE: In order to save available memory, some device drivers are not turned on.

Some types of PC Cards, such as network cards, Global Positioning System (GPS) cards, SCSI cards, audio cards, and multifunction cards, require an additional PC Card-specific software device driver to function properly. This software device driver is provided on diskette by the PC Card manufacturer, and should be installed according to the manufacturer's instructions. Do not install any other PC Card software on the computer such as card and socket services. even if prompted to do so.

  CAUTION: Compaq has rigorously tested the PCMCIA software preinstalled on the computer. If you install card and socket services or enables over software preinstalled on the computer, your computer may no longer work properly with all of your PC Cards.

Related Topics:

Turning On PC Card Device Drivers

Turning Off PC Card Device Drivers


Turning On PC Card Device Drivers

1	With the computer turned on and Microsoft Windows open, insert the PC card into the slot.

2	When prompted to do so, press the Wizard button.

3	Follow the instructions on the screen to load the appropriate driver.

4	When prompted to do so, restart the computer.

  CAUTION: Compaq has rigorously tested the PCMCIA software preinstalled on the computer. If you install card and socket services or enables over software preinstalled on the computer, your computer may no longer work properly with all of your PC Cards.

Related Topics:

Inserting a PC Card

Turning Off PC Card Device Drivers

What Are PC Card Device Drivers?

Making a Backup Copy of the CONFIG.SYS File


Turning Off PC Card Device Drivers

Turning off unneeded device drivers saves memory. To turn off a driver, you need to edit the DEVICEHIGH lines in the CONFIG.SYS file.

 NOTE: You may want to make a backup copy of the CONFIG.SYS file before editing it.

1	Save your work, close all applications, and exit Windows.

2	At the system prompt, enter edit c:\config.sys

3	Find the DEVICEHIGH line needed to support the PC Card you want to turn off as identified by the table below, then delete the line.

PC Card	DEVICEHIGH Line
ATA drive cards	devicehigh=c:\cardwiz\atadrv.exe
ATA Flash Disk drive cards	devicehigh=c:\cardwiz\atadrv.exe
SRAM drive cards	devicehigh=c:\cardwiz\mtsram.exe devicehigh=c:\cardwiz\mtddrv.exe
Flash Memory drive cards	devicehigh=c:\cardwiz\mtaa.exe devicehigh=c:\cardwiz\mtab.exe devicehigh=c:\cardwiz\mti1.exe devicehigh=c:\cardwiz\mti2.exe devicehigh=c:\cardwiz\mtatm.exe devicehigh=c:\cardwiz\mtddrv.exe devicehigh=c:\cardwiz\ftl.exe

4	Press Alt+F to select File from the menu.

5	Press S to select Save.

6	Press Alt+F to select the File option again.

7	Press X to exit the DOS editor.

8	Restart the computer by pressing the Ctrl+Alt+Delete keys.

Related Topics:

Turning On PC Card Device Drivers

What Are PC Card Device Drivers?

Making a Backup Copy of the CONFIG.SYS File


What Is CardWizard?

CardWizard is a Windows program that provides detailed PC Card information, such as which card is present in the slot and current COM port or drive letter assignments. CardWizard notifies you when a PC Card is inserted or removed, when a configuration conflict occurs, or when an unrecognized PC Card is inserted.

CardWizard is preinstalled and set up to run automatically as a minimized application when Windows starts. When CardWizard is minimized, the icon at the top left of the screen displays information about PC Cards present in the slots.

Related Topics:

Displaying PC Card Information with CardWizard

Assigning Fax/Modem Resource Settings with CardWizard

Assigning Network Resource Settings with CardWizard

What Is a PC Card?


Displaying PC Card Information with CardWizard

CardWizard displays PC Card and vendor information for the following types of PC Cards:

•	Memory drive cards (SRAM, FLASH)

•	Fax/modem cards

•	LAN/Network cards

•	ATA/IDE hard drive cards

1	Open CardWizard by double-clicking the CardWizard icon minimized in the top left quadrant of the screen.

2	Follow the directions on the screen.

3	If you have any questions about running CardWizard, refer to the CardWizard online help.

Related Topics:

What Is CardWizard?

Assigning Fax/Modem Resource Settings with CardWizard

Assigning Network Resource Settings with CardWizard

What Is a PC Card?


Assigning Fax/Modem Resource Settings with CardWizard

Select a topic.

•	Enabling Fax/Modem Audio

•	Assigning COM Ports for PC Cards


Enabling Fax/Modem Audio

1	Double-click the CardWizard icon.

2	Select Settings from the CardWizard menu bar.

3	Choose the Modem option.

4	Click the check box labeled Enable Audio.

5	Click OK to accept the changes.

Related Topic:

Assigning COM Ports for PC Cards


Assigning COM Ports for PC Cards

1	Double-click the CardWizard icon.

2	Select Settings from the CardWizard menu bar.

3	Choose the Modem option.

4	Choose the appropriate Slot or Insertion option from the drop-down menu.

5	Select the COM port you want to assign to the fax/modem card.

6	Click OK to accept the changes.

Related Topic:

Enabling Fax/Modem Audio


Assigning Network Resource Settings with CardWizard

  CAUTION: Compaq has rigorously tested the PCMCIA software preinstalled on the computer. If you install card and socket services or enablers over software preinstalled on the computer, your computer may no longer work properly with all of your PC Cards.

 IMPORTANT: In addition to making sure that the Compaq PCMCIA I/O drivers are turned on, be sure that the appropriate PC Card-specific device drivers supplied with your network PC Card have been installed and turned on according to the PC Card manufacturers instructions.

1	Select Settings from the CardWizard menu bar.

2	Choose the Network option.

3	If necessary, select values for Memory Address 1 and Memory Address 2. Memory Address 1 is the base address in system memory that may be used by network cards that require an attribute memory window. Memory Address 2 is the address of a second memory window.

4	Enter the base I/O address that will be used for the network card. This parameter is needed by all PC Cards.

5	Select the Port IRQ Line. Do not use an interrupt that is already reserved for another device or port.

6	Restart the computer by pressing the Ctrl+Alt+Delete keys.

 NOTE: Remember to modify the network configuration file to reflect the changes made in CardWizard. Failure to do so will result in connection errors when attempting to log on to the network.

Related Topic:

What Are PC Card Device Drivers?


Displaying PC Card Information with CardInfo

The MS-DOS-based CardInfo utility displays information about the PC Cards currently in the slots and lets you know how the cards are configured. To run the CardInfo utility, type CARDINFO at the system prompt. Basic card information includes:

•	Card functionality (e.g., modem, ATA, network)

•	Card manufacturer

•	Card product name

You can specify CardInfo parameters by entering the CARDINFO commands:

CARDINFO /V	Displays advanced information such as card configuration and a list of Card Services clients.
CARDINFO /C	Displays information about Card Services.
Related Topics:

What Is a PC Card?

What Are the Types of PC Cards?


What Is Power Management?

Power Management enables and disables power saving features and sets Standby and Hibernation timeout periods. Using these power conservation features helps extend battery operating time.

Related Topics:

How Does Power Management Work?

What Are the Levels of Power Conservation?

How Is the Power Conservation Level Set?

What is Hibernation?

What Is a Timeout?

What Is Standby?


What Are the Levels of Power Conservation?

Three Power Management levels are available:

•	High − Select this level for the maximum amount of power conservation possible in an automatic setting. Using this level, you receive the most battery life from a single charge.

•	Medium − Select this level for a balance between performance and battery life. This is the default setting.

•	Custom − Select this level to customize timeout settings for

−  Standby

−  Hibernation

−  Drive

−  Screen

 NOTE: The custom level default settings are the same as the medium level until you set your own values.

The computer runs at full speed if no power conservation level is selected; this is the recommended level for discharging battery packs.

The power management icon on the status panel lights up to indicate that a power conservation level is set. This icon turns on every time the computer is turned on, unless power conservation is disabled.

Related Topics:

What Is Power Management?

What Is Advanced Power Management (APM)?

How Does Power Management Work?

How Is the Power Conservation Level Set?

Hotkey Quick Reference

What Is a Timeout?

What Is Standby?


How Does Power Management Work?

Power Management monitors computer components such as the hard drive, processor, and display. When a component is inactive for a specified period of time, called a timeout, Power Management shuts off or slows down the computer to conserve battery power. For example, the timeout preset for hard drive inactivity is two minutes. If a software application does not access information on the hard drive for two minutes, the drive spins down until it is accessed again.

You can change the default settings for Power Management by going to Computer Setup.

Related Topics:

What Is Power Management?

What Are the Levels of Power Conservation?

How Is the Power Conservation Level Set?

Running Computer Setup


How Is the Power Conservation Level Set?

1	Run Computer Setup.

2	Select the Power menu.

3	Select the Power Management option.

4	Select a power conservation level.

5	Click OK.

6	Select the Exit menu.

7	Select the Save and Exit option.

Related Topics:

What Are the Levels of Power Conservation?

What Is Computer Setup?

Running Computer Setup

What Is a Timeout?

What Is Standby?


What Is Advanced Power
Management (APM)?

Advanced Power Management (APM) defines an environment where applications, operating systems, and the system BIOS work together to reduce power consumption. For the most part, APM runs behind the scenes saving power without your knowledge.

For example, APM idles the microprocessor between keystrokes and when applications are idle.

An occasional message may be displayed on the screen describing conditions that may occur, such as low power.


What Is a Timeout?

A timeout is a specified period of inactivity for the computer or its components. After this time period passes, power conservation shuts down the computer or its components to save battery power. For example, the hard drive component default timeout is two minutes. Therefore, if an application does not access information on the hard disk for two minutes, the hard drive spins down until it is accessed again.

Timeouts work with power conservation to conserve battery power. Battery power can be conserved by

•	Using timeouts that correspond with the preset medium (default) or high level of power conservation.

•	Using the custom level of power conservation to set your own timeouts so that they work more efficiently with your applications.

Related Topics:

Setting the Screen Timeout

How Does Power Management Work?


What Is AC Energy Saver?

When the AC Energy Saver option is turned on, hard disk idle and screen save timeouts are active as long as the computer is connected to AC power.

Select the Energy Star Monitor option if you have an external Energy Star monitor attached to the computer and you would like the external monitor to go into low-power mode when the screen save timeout occurs.

 IMPORTANT: Using the Energy Star Monitor option with monitors that are not Energy Star-compliant may cause video distortion when the screen save timeout occurs.

Related Topic:

Selecting the Energy Star Monitor Option


Selecting the Energy Star Monitor Option

1	Run Computer Setup.

2	Press the Alt key.

3	Select the Power menu.

4	Select How Much?

5	Select Custom.

6	Select Screen.

7	Exit Computer Setup.

Related Topics:

Running Computer Setup

Exiting Computer Setup

What Is AC Energy Saver?


What Are the Types of Security?

Security features protect your computer and the information stored on it from unauthorized access.

•	Power-On Password

Prevents unauthorized use of the computer when it is turned on, restarted, or resumed from Standby or Hibernation.

•	Setup Password

Prevents unauthorized users from changing your computer's configuration through Computer Setup. May also be used by network administrators to protect and access the configuration of computers on a network.

•	QuickLock/QuickBlank

Clears the screen and disables the keyboard and other input devices while the computer is running.

•	Disabling devices through Computer Setup helps prevent unauthorized use of specified computer components.

•	Security screws

Help prevent unauthorized removal of MultiBay devices and hard disk drives.

•	Cable lock

Provides a way to secure the computer to a fixed object.

Related Topics:

What Is Computer Setup?

Using the Cable Lock

Disabling and Enabling Devices


What is a Power-On Password?
What Is the Power-On Password?

As a security feature, you can establish a power-on password that prevents unauthorized users from using the computer when they turn it on.

The power-on password can be the same word as the setup password.

Related Topics:

Setting the Power-On Password

Using the Power-On Password

Changing the Power-On Password

Deleting the Power-On Password

If You Forget Your Password


Setting the Power-On Password

1	Run Computer Setup.

2	Select the Security menu.

3	Select Power-On Password.

4	Enter your new power-on password. (You may use up to eight alphanumeric characters and you may use the same password you are using for the setup password.)

 NOTE:  Type carefully because the password does not display as you type it.

5	Enter the password again to verify it.

6	If you want to require entry of a password upon exiting Hibernation, enter an X next to Enable Password on Resume.

If you want to require entry of a password whenever the computer is turned on, enter an X next to Enable Password to Power-on.

7	Click OK.

8	Save and exit.

Once the power-on password is set, you must enter it every time you turn on or restart the computer or resume from Hibernation, Standby, or QuickLock/QuickBlank.

  CAUTION:  You cannot use the computer if you forget your power-on password. Record the password and put it in a safe place.

Related Topics:

Using the Power-On Password

Changing the Power-On Password

Deleting the Power-On Password

If You Forget Your Password

What Is Computer Setup?

Running Computer Setup


Using the Power-On Password

After you set the power-on password, you must enter it each time you turn on or restart the computer or resume from Hibernation, Standby, or QuickLock/QuickBlank.

When the power-on password prompt displays, enter your power-on password.

If you type the password incorrectly, you are prompted to reenter it.

Related Topics:

What Is the Power-On Password

Setting the Power-On Password

Changing the Power-On Password

Deleting the Power-On Password

If You Forget Your Password


Changing the Power-On Password

1	Run Computer Setup.

2	Select the Security menu.

3	Select Power-On Password.

4	Enter your old power-on password.

5	Enter your new power-on password. (You may use up to eight alphanumeric characters and you may use the same password you are using for the setup password.)

 NOTE:  Type carefully because the password does not display as you type it.

6	Enter the new password again to verify it.

7	If you want to require entry of a password upon exiting Hibernation, enter an X next to Enable Password on Resume.

If you want to require entry of a password whenever the computer is turned on, enter an X next to Enable Password to Power-on.

8	Click OK.

9	Save and exit.

  CAUTION:  You cannot use the computer if you forget your power-on password. Record the password and put it in a safe place.

Related Topics:

Setting the Power-On Password

Using the Power-On Password

Deleting the Power-On Password

If You Forget Your Password

What Is Computer Setup?

Running Computer Setup


Deleting the Power-On Password

1	Run Computer Setup.

2	Select the Security menu.

3	Select Power-On Password.

4	Enter your old power-on password.

5	Use the space bar to clear the X from Enable Password on Resume and/or  Enable Password to Power-on.

6	Click OK.

7	Save and exit.

Related Topics:

Setting the Power-On Password

Using the Power-On Password

Changing the Power-On Password

If You Forget Your Password

What Is Computer Setup?

Running Computer Setup


If You Forget Your Password

  CAUTION:  If you forget your password, the computer must be disassembled, the memory cleared, and the computer reassembled.

Contact your Compaq authorized dealer, reseller, or service provider for assistance.


What is a Setup Password?
What Is the Setup Password?

The setup password protects your computer configuration from unauthorized access. The setup password may also be used by network administrators to protect and access the configuration of computers on a network.

After you establish the setup password, you must enter it each time you want to change the computer configuration.

Related Topics:

Using the Setup Password

Changing the Setup Password

Deleting the Setup Password

If You Forget Your Password


Setting the Setup Password

 NOTE:  After you establish the setup password, you must enter it each time you want to change the computer configuration.

1	Run Computer Setup.

2	Select the Security menu.

3	Select Setup Password.

4	Enter your new setup password. (You may use up to eight alphanumeric characters and you may use the same password you are using for the power-on password.)

 NOTE:  Type carefully because the password does not display as you type it.

5	Enter the password again to verify it.

6	Enter an X next to Enable Setup Password.

7	Click OK.

8	Save and exit.

You will be prompted to enter your setup password the next time you try to change the computer configuration using Computer Setup.

  CAUTION:  You cannot change the computer configuration if you forget your setup password. Record the password and put it in a safe place.

Related Topics:

Using the Setup Password

Changing the Setup Password

Deleting the Setup Password

If You Forget Your Password

What Is Computer Setup?

Running Computer Setup


Using the Setup Password

After you establish the setup password, you must enter it each time you want to change the computer configuration.

If you enter the password incorrectly, you are prompted to reenter it.

Related Topics:

What Is the Setup Password?

Setting the Setup Password

Changing the Setup Password

Deleting the Setup Password

If You Forget Your Password


Changing the Setup Password

  CAUTION:  You cannot change the computer configuration if you forget your setup password. Record the password and put it in a safe place.

1	Run Computer Setup.

2	Select the Security menu.

3	Select Setup Password.

4	Enter your old setup password.

5	Enter your new setup password. (You may use up to eight alphanumeric characters and you may use the same password you are using for the power-on password.)

 NOTE:  Type carefully because the password does not display as you type it.

6	Enter the new password again to verify it.

7	Click OK.

8	Save and exit.

You will be prompted to enter your new setup password whenever you try to change the computer configuration through Computer Setup.

Related Topics:

Setting the Setup Password

Using the Setup Password

Deleting the Setup Password

If You Forget Your Password

What Is Computer Setup?

Running Computer Setup


Deleting the Setup Password

1	Run Computer Setup.

2	Select the Security menu.

3	Select Setup Password.

4	Enter your old setup password.

5	Use the space bar to clear the X from Enable Setup Password.

6	Click OK.

7	Save and exit.

Your password is deleted as soon as you exit the Setup Password screen.

Related Topics:

Setting the Setup Password

Using the Setup Password

Changing the Setup Password

If You Forget Your Password

What Is Computer Setup?

Running Computer Setup


What Is QuickLock/QuickBlank?

QuickLock/QuickBlank is a security feature that temporarily disables the keyboard and other input devices and clears the screen while the computer is turned on.

Related Topics:

Enabling and Disabling QuickLock/QuickBlank

Initiating QuickLock/QuickBlank with Hotkeys


Enabling QuickLock/QuickBlank
Enabling and Disabling QuickLock/QuickBlank

QuickLock/QuickBlank must be enabled using Computer Setup before you can initiate the QuickLock/QuickBlank feature with the Fn+F6 hotkeys. QuickLock/QuickBlank remains enabled until you disable it through Computer Setup.

To enable and disable QuickLock/QuickBlank

1	Run Computer Setup.

2	Select the Security menu.

3	Select the option to enable QuickLock/QuickBlank. A check mark indicates that QuickLock/QuickBlank is enabled.

4	Save and exit.

Related Topics:

Initiating QuickLock/QuickBlank with Hotkeys

What Is Computer Setup?

Running Computer Setup


Disabling and Enabling Devices

Computer Setup provides a way to disable devices such as the diskette drive, diskette drive boot ability, serial port, infrared port, parallel port, and PC Card slots. Disabling these devices prevents the unauthorized transfer of data using these devices.

To disable or enable a device

1	Run Computer Setup.

2	Select the Security menu.

3	Select the device you want to disable (or enable). A check mark indicates that the selected device is disabled.

4	Save and exit.

Changes take effect when you restart the computer.

 NOTE:  If a setup password  is set, you can view but not enable or disable devices. The hard drive can only be disabled from the DOS Diagnostics screen.

Related Topics:

What Is the Setup Password?

What Is a PC Card?

What Is Computer Setup?

Running Computer Setup


Using the Cable Lock with the Computer

	The security cable slot accommodates a cable lock so that the computer can be physically secured to a work area. 1 Loop the cable around a heavy, fixed object to which you want to secure the computer. 2 Insert the cable lock end of the cable through the loop end of the cable. 3 Insert the lock into the security cable slot. 4 Lock with the key.
 NOTE:  The cable lock can be purchased from Kensington Microware Limited or Compaq authorized dealers, resellers, and service providers worldwide. Ask for the Kensington MicroSaver Security System, Model 64068.

Related Topic:

Using the Cable Lock with the MultiBay Expansion Base


alignment guides

Guides that help align the computer in the MultiBay Expansion Base. They are also used to align the MPEG option to the computer.


auxiliary battery

A backup battery that provides enough power (10 minutes) for battery packs to be replaced while the computer is in Standby. Standby activates the auxiliary battery.


battery gauge icons

	Battery gauge 1 indicates the amount of charge remaining for the battery pack installed in the computer dedicated battery compartment. Battery gauge 2 indicates the amount of charge remaining for a battery pack in the computer MultiBay.


battery gauge 2 icon

	Battery gauge 2 indicates the amount of charge remaining for a battery pack in the computer MultiBay.


battery gauge 1 icon

	Battery gauge 1 indicates the amount of charge remaining for the battery pack installed in the computer dedicated battery compartment.


battery lights
battery light

Turns on when a battery pack in the computer is charging. Turns off when the battery pack is fully charged. Blinks to indicate a low battery condition or a defective battery.


battery pack panel

A sliding panel on the battery pack that covers the extra space when the battery pack is inserted in a MultiBay.


battery release

Releases the battery pack from the dedicated battery compartment.


brightness control

Adjusts light intensity of the screen.


contrast control

Adjusts the lightness and darkness of the characters relative to the background. (Available on CSTN models only.)


dedicated battery compartment

Holds the main battery pack in the computer.


dedicated hard drive bay

Holds the removable hard drive shipped with the computer.


external display connector

Connects an optional external display, such as an LCD panel.


external options connector

On the computer: Connects the computer to the MultiBay Expansion Base, and the optional MPEG and TV Video Adapter to the computer.

On the MultiBay Expansion Base: Connects the computer and optional MPEG Adapter to the MultiBay Expansion Base.


infrared port

Allows wireless communication between the computer and another infrared-equipped computer, using an infrared light beam.


keyboard/mouse connector

Connects an optional keyboard or a PS/2 compatible mouse.


mono microphone

Built-in monophonic microphone for the multimedia sound system.


mono microphone jack

Connects an external monophonic microphone.


MultiBay

A multifunction device compartment in the computer that supports a removable hard drive, diskette drive, CD-ROM drive, or an extra battery pack.


MultiBay device release

Releases a removable hard drive, CD-ROM drive, diskette drive, or battery pack in the MultiBay.


release latch

Latches on either side of the display used to open the computer. Slide both release latches forward simultaneously to open the computer.


security cable slot

A slot for an optional cable lock to secure the computer to a fixed object.


security cable slot on the MultiBay Expansion Base

A slot for an optional cable lock to secure the MultiBay Expansion Base to a fixed object. When the MultiBay Expansion Base is secured with the security cable slot, the computer cannot be undocked from the MultiBay Expansion Base by an unauthorized user.


stereo line-in jack

Connects a CD player, tuner, or tape deck to the computer.


stereo speaker/headphone jack

Connects a set of headphones or external stereo speakers to the computer.


power connector

Connects the computer to an AC Adapter or an optional Automobile Adapter.


parallel connector

Connects an optional parallel device such as a printer.


serial connector

Connects an optional external serial device such as a printer or mouse.


secondary-drive capability symbol

	Compaq removable hard drives with secondary-drive capability can be used as a secondary drive in a system capable of using two or more hard drives.


stereo speakers

Built-in speakers for PC sounds and the multimedia sound system.


PC Card slots 1 and 2

A Type III PC Card double slot that supports PC Cards such as fax/modem cards or hard drive cards. The computer supports the following cards:

•	Two Type I

•	Two Type II

•	One Type I and one Type II

•	One Type III

The lower half of the slot is slot 1 and the upper half is slot 2.


EasyPoint II pointing device

Provides mouse functions in all software that supports a Microsoft-compatible mouse.


right mouse button

Press the right mouse button to initiate an action or confirm a selection.


left mouse button

Press the left mouse button to initiate an action or confirm a selection.


standby button

Initiates and exits Standby. When used with the Fn key, initiates Hibernation.


power switch

Turns the computer on or off, or exits Standby. (When the computer is in Standby, sliding the power switch exits Standby but does not turn off the computer.)


display switch

Turns the display off and causes the computer to beep if the display is closed while the computer is still on.


ventilation intake

Intake vents that provide airflow into the computer to assist in preventing the computer from overheating.


auxiliary battery compartment

Holds a backup battery that provides enough power (approximately 10 minutes) for a battery pack to be replaced while the computer is in Standby.


AC icon
AC power icon

	The computer is connected to an external power source.


QuickLock/QuickBlank icon

	QuickLock/QuickBlank is initiated. A power-on password must be entered to exit QuickLock/QuickBlank.


Power Management icon

	Power Management is  turned on.


diskette drive icon

	A diskette drive in the computer MultiBay is being accessed.


hard drive/CD-ROM drive icon

	An IDE drive is being accessed. This drive can be a hard drive in the dedicated hard drive bay, or a hard drive or CD-ROM drive in the computer MultiBay.

Integrated device electronics (IDE) is a type of disk drive in which the controller electronics reside on the drive itself, eliminating the need for a separate controller card.


external display icon

	An external display connected to the computer (e.g., monitor, LCD panel) is displaying information.


speaker icon

	The built-in speakers on the front of the display or speakers or headphones connected to the computer are turned on.


Num Lock icon

	Num Lock is on, which enables the embedded numeric keypad.


Caps Lock icon

	Caps Lock is on, which causes new text to be typed in uppercase letters.


Scroll Lock icon

	Scroll Lock is on, which causes the cursor to scroll by fields rather than by lines.


MultiBay II

A compartment in the optional MultiBay Expansion Base that holds a removable hard drive, diskette drive, CD-ROM drive, or battery pack.


PC Card slot 3

A Type III PC Card single slot that supports PC Cards such as fax/modem cards or hard drive cards. A Type III PC Card single slot accepts one Type III, Type II, or Type I PC Card.


PC Card slot 4

A Type III PC Card single slot that supports PC Cards such as fax/modem cards or hard drive cards. A Type III PC Card single slot accepts one Type III, Type II, or Type I PC Card.


MultiBay II release button

Releases a removable hard drive, diskette drive, CD-ROM drive, or battery pack installed in MultiBay II.


docking lever

Completes the docking process by connecting the computer to the MultiBay Expansion Base.


battery lights

	Yellow lights representing compartments in which battery packs may be charged.  Computer MultiBay Computer battery compartment MultiBay I in MultiBay Expansion Base  MultiBay II in MultiBay Expansion Base


power light

Green light that turns on when the system is turned on by

•	Sliding the power switch on the computer.

•	Pressing the power button on the expansion base.

The light turns off when the system is turned off by

•	Sliding the power switch on the computer.

•	Pressing the power button on the expansion base.


power button

Turns the computer on or off when docked in the expansion base. If the computer was docked while in Standby or Hibernation, pressing the power button exits Standby or Hibernation.


drive lights

	Four green lights indicate whether a diskette drive, hard drive, or CD-ROM in the computer or MultiBay Expansion Base is being accessed. The drive each light represents is: Diskette drive in computer Hard drive in the dedicated hard drive bay and hard drive or CD-ROM drive in computer MultiBay Diskette drive in MultiBay Expansion Base Hard drive or CD-ROM drive in MultiBay Expansion Base


mouse connector

Connects an optional PS/2 compatible mouse, PS/2 compatible external numeric keypad, or other pointing device.


Ethernet/RJ-45 connector

A connector for Ethernet networks that conform to the 10BASE-T standard. Networks that conform to the 10BASE-T standard use an unshielded-pair cable with RJ-45 connectors at each end.


Ethernet/BNC connector

A connector for Ethernet networks that conform to the 10BASE2 standard. Networks that conform to the 10BASE2 standard use a thin coaxial cable with BNC connectors at each end.


MIDI/game port

Connects an instrument that uses the musical instrument digital interface (MIDI) or a joy stick for games.


MPEG connector
MPEG and TV Video Adapter connector

Connects the optional MPEG and TV Video Adapter to the MultiBay Expansion Base. This adapter supports playback of MPEG files, use of a television for presentations, as well as live video playback from an external source such as a VCR.


AC power connector

Connects the AC power cord to the MultiBay Expansion Base.


MultiBay I release button

Releases a removable hard drive, diskette drive, CD-ROM drive, or battery pack installed in MultiBay I.


MultiBay I

A compartment in the optional MultiBay Expansion Base that holds a removable hard drive, diskette drive, CD-ROM drive, or battery pack.


MultiBay Expansion Base

A hardware option that provides fully integrated desktop capabilities for the computer. The MultiBay Expansion Base has two PC Card slots, two MultiBays for removable drives and battery packs, and connectors for several external devices.


hard drive bay security screw

A security screw that helps to prevent unauthorized removal of the hard drive.


MultiBay device carrying case

A case that protects a removable diskette drive or CD-ROM drive when it is removed from the computer. (Removable hard drives should be stored in the hard drive carrying case, never in the MultiBay device carrying case.)


MultiBay device security screw

A security screw that helps prevent unauthorized removal of a device in the MultiBay.


MultiBay hard drive carrier

A device that adapts a hard drive so that it can be inserted into a MultiBay.


hard drive carrying case

A case used to store and protect the hard drive when it is out of the dedicated hard drive bay or MultiBay. (The hard drive should never be stored in any other carrying case, such as the MultiBay device carrying case.)


hard drive release

Pushing this allows you to pull the tab on the front of the hard drive in order to remove the hard drive from the computer.


right and left mouse buttons

Press the right or left mouse button to initiate an action or confirm a selection.


card and socket services

Software that allows PC Card device drivers, configuration utilities, and applications to share PC Cards, sockets, and system resources. It also controls system activity such as configuring a PC Card after it has been inserted into a PC Card slot.


ventilation exhaust

Exhaust vents that provide airflow to the fan to assist in preventing the computer from overheating.


volume control

Controls the volume of speakers in the computer or MultiBay Expansion Base, as well as external headphones or speakers that may be connected to the computer or MultiBay Expansion Base.


keyboard connector

Connects an optional external keyboard or numeric keypad.


serial number

Located above the connectors on a bar-coded label.


power/standby light

Turns on when power to the computer is turned on. Turns off when power to the computer is turned off. Blinks to indicate the computer is in Standby.


memory slot panel

This panel must be removed in order to install an optional memory expansion board.


What Is Standby?

Standby is a reduced power condition during which most of the components (e.g., display, hard drive, processor, keyboard) shut down after a period of system inactivity, called a timeout. System information is saved in random access memory (RAM). Standby can also be used as an instant-on feature. Press the standby button to initiate Standby.

Standby works when the computer is running on battery power, but does not work when the computer is running on AC power or is docked in the MultiBay Expansion Base.

With a fully charged battery pack, the computer can be left on and in Standby for up to 100 hours. When you exit Standby, your information returns to the screen at the point where Standby was initiated. No information is lost provided you do not lose battery power while the computer is in Standby.

One advantage of leaving the computer in Standby is that POST does not run when the computer exits Standby. However, turning the computer on and off does not affect the lifetime of the computer components or the battery pack.

If the computer is left in Standby and reaches a critical low battery condition, and Hibernation is enabled, the computer initiates Hibernation, saves your information to the hard disk, and turns off the computer.

Related Topics:

What Is Hibernation?

How Does Power Management Work?

Identifying a Standby Condition

Initiating Standby

Exiting Standby

Identifying Power and Standby Controls

What Is a Timeout?


Identifying a Standby Condition

During Standby, the screen is blank and the status panel is turned off. However, unlike a powered-off state, the computer turns back on when the  standby button is pressed.

Related Topics:

What Is Standby?

What Is Hibernation?


Initiating Standby

	Standby is initiated by either the system or the user. • System-initiated Standby − Initiates after five minutes (Standby factory-set timeout), or a user-selected timeout during normal battery operations when using the custom level of power conservation. − Initiates when the system has reached a critical low battery condition.
•	User-initiated Standby

You may initiate Standby anytime under battery pack power by pressing the standby button [image].

Whenever Standby is initiated, the

•	Status panel turns off.

•	Screen clears.

•	Power/standby light blinks.

 NOTE:  Standby cannot be initiated after the computer is docked in the MultiBay Expansion Base.

 When you close the display while the computer is on, the screen clears, but the computer IS NOT in Standby.

Related Topics:

What Is Standby?

Identifying a Standby Condition

Identifying Power and Standby Controls

Exiting Standby

Docking the Computer in the MultiBay Expansion Base

Identifying a Low Battery Condition

Resolving a Low Battery Condition


Exiting Standby

	• If Standby was initiated because the timeout expired, exit by sliding the power switch [image] or pressing the standby button [image]. • If Standby was initiated due to a critical low battery condition, exit Standby in one of these ways: − Connect the computer to the AC Adapter, Automobile Adapter, or dock it in the MultiBay Expansion Base. − Replace the battery pack then press the standby button or slide the power switch.

When the system exits Standby, your information returns to the screen and you can resume your work.

Related Topics:

What Is Standby?

Initiating Standby

Identifying a Low Battery Condition

Resolving a Low Battery Condition


What Is Hibernation?

Hibernation is a condition during which all the information in system memory is saved to the hard drive, and power to the computer is turned off. When the computer is turned on, the information is returned to the screen, and the information within the application is presented at the point where Hibernation was initiated. No information is lost. There is no limit to the amount of time the computer can remain in Hibernation, since the computer is turned off and there is no drain on the battery pack.

 NOTE: If you upgrade memory, the computer increases the Hibernation file size to accommodate the additional RAM. When the Hibernation file increases, it requires more hard disk space.

The default setting for Hibernation timeout is after one hour of Standby time. It is recommended that this setting not be changed.

This feature can also be used as a place marker. For example, it is useful when you're making a presentation away from the office. You can do all the preparation in advance, mark your place by initiating Hibernation, and be ready to make your presentation as soon as you arrive.

In addition, Hibernation is a safeguard feature that saves information should the computer reach a critical low battery condition while it is left unattended.

When Hibernation is enabled, a file is created on the hard disk. Disabling Hibernation and deleting the Hibernation file frees up disk space, however, disabling Hibernation is not recommended.

  CAUTION:  If Hibernation is disabled and a critical low battery condition is reached when the computer is unattended, all unsaved data will be lost.

 NOTE:  Hibernation cannot be initiated after the computer is docked in the MultiBay Expansion Base.

 Hibernation is not available when using other operating systems such as OS/2 and Windows NT.

Related Topics:

Initiating Hibernation

Enabling/Disabling Hibernation

Exiting Hibernation

How Is the Power Conservation Level Set?


Initiating Hibernation

	Hibernation can be initiated by the user or by the system (computer). • User-initiated Hibernation occurs at anytime you press Fn + standby button [image] simultaneously. These keys can be pressed at anytime and from anywhere within an application.  NOTE:  Hibernation cannot be initiated when the computer is docked in the MultiBay Expansion Base.
•	System-initiated Hibernation occurs when

−	The computer is turned on and left unattended, and a critical low battery condition occurs.

  CAUTION:  If Hibernation is disabled, the computer does not initiate Hibernation when a critical low battery condition is reached and all unsaved data will be lost if immediate action is not taken to resolve the low battery condition.

−	The computer is in Standby and a critical low battery condition occurs.

−	The Hibernation timeout occurs.

When the system initiates Hibernation, it

•	Clears the screen.

•	Saves all current information in memory to the hard disk.

•	Turns off the computer.

Related Topics:

What Is Hibernation?

Enabling/Disabling Hibernation

Exiting Hibernation

What Is Standby?


Enabling/Disabling Hibernation

  CAUTION:  If Hibernation is disabled, the computer does not automatically initiate Hibernation when a critical low battery condition is reached, and all unsaved data will be lost if immediate action is not taken to resolve the low battery condition.

1	Run Computer Setup.

2	Select the Power menu.

3	Select Hibernation Timeout.

4	Hold down the left mouse button and do one of the following:

•	To enable Hibernation, highlight a timeout length (in hours).

•	To disable Hibernation, highlight Never.

5	Click OK.

6	Save and Exit.

Related Topics:

What Is Hibernation?

Initiating Hibernation

Exiting Hibernation

What Is a Timeout?

What Is Computer Setup?

Running Computer Setup


Exiting Hibernation

	Select one of the following methods to resume work after Hibernation has been initiated: • If Hibernation was user-initiated or a low battery condition has been resolved, press the power button [image] to turn on the computer. • Insert a fully charged battery pack or connect an external power source. The computer exits Hibernation. The information saved to the hard drive returns to the screen at the point where Hibernation was initiated.
Related Topics:

What Is Hibernation?

Initiating Hibernation

Enabling/Disabling Hibernation


What Is Computer Setup?

Computer Setup contains a group of utilities that give you an overall picture of the computer's hardware configuration and aid in troubleshooting. These utilities also allow you to set custom features, such as security options, power conservation levels, and startup preferences.

Computer Setup automatically recognizes and configures the system for new Compaq devices. It does this without prompting you for information about the devices. However, if you add a memory expansion board, the next time you turn on the computer a prompt appears notifying you of the new memory configuration.

Related Topics:

Running Computer Setup

Configuring Drives with Computer Setup

Exiting Computer Setup

What Are the Factory Default Settings?


Running Computer Setup

 NOTE: If you enabled a setup password, it must be used to access Computer Setup.

1	Turn on or restart the computer by pressing the Ctrl+Alt+Delete keys.

2	Press F10 when prompted to do so.

3	Select the menu you need.

4	Highlight the option you need and press the Enter key.

5	Select the Exit menu when you are finished running Computer Setup.

Related Topics:

Exiting Computer Setup

What Is Computer Setup?


Configuring Drives with Computer Setup

1	Run Computer Setup.

2	Highlight the drive(s) you are using.

3	Designate the hard drive boot (startup) sequence you want.

4	Exit Computer Setup.

Related Topics:

What Is Computer Setup?

Running Computer Setup

Exiting Computer Setup

What Are the Factory Default Settings?

Configuring Drives when Using the MultiBay Expansion Base


Exiting Computer Setup

1	Select the Exit menu.

2	Select one of the following Exit options:

•	Save and Exit

Saves the new settings and exits Computer Setup.

•	Exit (No Save)

Exits computer and restores previous Computer Setup settings.

•	Restore Factory Defaults

Changes all Computer Settings to default settings set at the factory.

 NOTE: Some Computer Setup settings will not take effect until the computer is restarted.

Related Topic:

Running Computer Setup


What Are the Factory Default Settings?

INITIALIZATION
Enable POST Memory Test	checked
Keyboard Num Lock	unchecked
Hard Drive Boot Sequence
1	hard drive in the computer
2	MultiBay in the computer
3	MultiBay I in the expansion base
4	MultiBay II in the expansion base
Boot Display	auto
Language	language of country
PORTS
Serial/Infrared Ports
Serial Port	3F8, IRQ4
Infrared Port	2F8, IRQ3
Parallel Port	3F8, IRQ7
MPEG Video Out Format	NTSC or PAL (varies by country)
Ethernet Port	300, IRQ9
POWER
Low Battery Warning Beep	checked
External Energy Saving Monitor Connected	unchecked
Power Management
Enabled	While On Battery
Conservation Level	Medium
Level Definition
High	Standby Time: 5 minutes
	Hibernation Timeout: Immediate
	Drive Timeout: 2 minutes
	Screen Timeout: 2 minutes
Medium	Standby Time: 10 minutes
	Hibernation Timeout: 1 hour
	Drive Timeout: 6 minutes
	Screen Timeout: 4 minutes
Custom	Standby Time: disabled
	Hibernation Timeout: low battery
	Drive Timeout: always on
	Screen Timeout: always on
SECURITY
Enable QuickLock/QuickBlank	unchecked
Enable Power-On Password	unchecked
Disable Serial/Infrared Ports	unchecked
Disable Parallel Port	unchecked
Disable PC Card Slots	unchecked
Setup Password	password blank
Power-On Password	password blank
Diskette Drives
Disable Diskette Drives	unchecked
Disable Diskette Boot	unchecked
Related Topics:

Running Computer Setup

Exiting Computer Setup


What Is the Compaq Diagnostics Utility?

The Compaq Diagnostics Utility contains several functions that

•	Determine if various computer devices are recognized by the system and are operating properly.

•	Provide information about the system once it is configured.

The Compaq Diagnostics Utility includes the following programs:

•	Computer Checkup (TEST)

•	View System Information (INSPECT)

•	Prepare Computer for a Compaq Service Call (RemotePaq)

The Compaq Diagnostics Utility is on the PC Diagnostics diskette included with the computer.

Related Topics:

Running Computer Checkup (TEST)

Running View System Information (INSPECT)


Running Computer Checkup (TEST)

Computer Checkup (TEST) determines whether the various computer components and devices are recognized by the computer and are functioning properly. You can display, print, or save the information generated by Computer Checkup.

To run Computer Checkup

1	Plug the computer into an external power source.

(A low battery condition could interrupt the program.)

2	Connect a printer if you want to print a log of error messages.

3	Turn on the external devices that you want to test.

4	Insert the PC Diagnostics diskette into drive A.

5	Turn on or restart the computer by pressing the Ctrl+Alt+Delete keys.

6	Select Computer Checkup from the Diagnostics menu.

7	Select View the Device List from the Test Option menu.

•	If the list of installed devices is correct, select OK.

•	If the list is incorrect, ensure that any new devices are installed properly.

 NOTE: The Compaq Diagnostics utility is intended for testing only Compaq-supplied components. Testing of non-Compaq components may be inconclusive. If there is a problem with a non-Compaq component, contact your Compaq authorized dealer, reseller, or service provider.

8	Select one of the following from the Test Option menu:

•	Quick Check Diagnostics

•	Automatic Diagnostics

•	Prompted Diagnostics

9	Follow the instructions on the screen as the devices are tested. When testing is complete, the Test Option menu appears.

10	Select Exit Diagnostics from the Test Option menu.

11	Select Exit to leave this utility.

Related Topics:

What Is the Compaq Diagnostics Utility?

Running View System Information (INSPECT)

Checklist for Solving Problems

Configuring Drives with Computer Setup


Running View System
Information (INSPECT)

The View System Information (INSPECT) utility provides information about the computer and installed or connected devices. You can display, print, or save the information.

To run INSPECT from the PC diagnostics diskette

1	Connect a printer if you want to print the INSPECT information.

2	Insert the PC diagnostics diskette into drive A.

3	Turn on or restart the computer by pressing the Ctrl+Alt+Delete keys.

4	Select View System Information (INSPECT) from the Diagnostics menu.

5	Select the item you want to view from the following list:

System	Memory
ROM	Audio
Keyboard	Operating system
System ports	System files
System storage	Windows files
Graphics
6	Follow the instructions on the screen to cycle through the screens, to return to the list and choose another item, or to print the information.

Related Topics:

What Is the Compaq Diagnostics Utility?

Running Computer Checkup (TEST)


What Is SAVEALL?

SAVEALL is a utility that saves the preinstalled software to diskettes. Compaq recommends that you back up the preinstalled software as a precaution in case the software is accidentally deleted or becomes corrupted.

 NOTE: You can order backup diskettes at a nominal cost. Call your Compaq authorized dealer, reseller, or service provider for more information. Be sure to have the computer serial number available when you call.

Related Topics:

Running SAVEALL

What Is LOADALL?


Running SAVEALL

 NOTE: SAVEALL cannot be used while running Microsoft Windows. If the DOS directory is not in the path statement of the AUTOEXEC.BAT file, SAVEALL must be run from the C:\DOS prompt.

1	At the system prompt, type C:\DOS\SAVEALL and press the Enter key. SAVEALL scans drive C and displays the approximate number of diskettes needed to complete the backup procedure.

2	Select OK and press the Enter key.

3	Insert a diskette into the diskette drive and press the Enter key.

A bootable diskette is created, and system files are copied to it. Be sure to mark this diskette "bootable diskette" or "system diskette." If system files have been corrupted, this diskette can be used to start the operating system and run the LOADALL utility to restore the files.

4	Remove and insert diskettes as prompted. As you remove a diskette, label it with the backup number that appears on the screen.

 IMPORTANT: Diskettes must be used sequentially to restore the system from the diskettes.

5	Store the backup diskettes in a safe place.

Related Topics:

What Is LOADALL?

Making Backup Diskettes


What Is LOADALL?

LOADALL restores to the hard disk the system software backed up with SAVEALL.

 NOTE:  LOADALL cannot be used while running Microsoft Windows. If the DOS directory is not in the path statement of the AUTOEXEC.BAT file, LOADALL must be run from the C:\DOS prompt.

LOADALL can be run from

•	A hard drive.

•	A bootable diskette.

Related Topics:

Running LOADALL from the Hard Drive

Running LOADALL from a Bootable Diskette

What Is SAVEALL?


Running LOADALL from the Hard Drive

 NOTE: LOADALL cannot be used while running Microsoft Windows. If the DOS directory is not in the path statement of the AUTOEXEC.BAT file, LOADALL must be run from the C:\DOS prompt.

1	At the system prompt, type C:\DOS\LOADALL and press the Enter key.

2	Follow the instructions on the screen, inserting each backup diskette in numerical order.

Related Topics:

Running LOADALL from a Bootable Diskette

What Is LOADALL?

What Is SAVEALL?


Running LOADALL from the Bootable Diskette
Running LOADALL from a Bootable Diskette

1	Insert the first diskette into the diskette drive.

2	Turn on the computer or restart the system by pressing the Ctrl+Alt+Delete keys.

3	At the system prompt, type LOADALL and press the Enter key.

4	Follow the instructions on the screen, inserting each backup diskette in numerical order.

Related Topics:

What Is LOADALL?

Running LOADALL from the Hard Drive

What Is SAVEALL?


Making a Backup Copy of the CONFIG.SYS File

At the system prompt, type

COPY C:\CONFIG.SYS C:\CONFIG.OLD

and press the Enter key.

Related Topic:

Restoring the Original Copy of the CONFIG.SYS File


Restoring the Original Copy of the
CONFIG.SYS File

At the system prompt, type

COPY C:\CONFIG.OLD C:\CONFIG.SYS

and press the Enter key.

 NOTE: You will have to restart the computer to enable all commands in the original CONFIG.SYS file.

Related Topic:

Making a Backup Copy of the CONFIG.SYS File


Using Internet Software
Internet Software

Depending on the country you live in, your computer comes preinstalled with some or all of the following software that enables you to access the Internet:

Internet Explorer

America Online

Compuserve

For more information, see the documentation that comes with this software.


Checklist for Solving Problems

If you encounter some minor problem with the computer or software applications, go through the following checklist for possible solutions before running Computer Checkup:

•	Is the computer connected to an external power source or does it have a fully charged battery installed?

•	Are all cables connected properly and securely?

•	Did the diskette drive contain a nonbootable diskette when you turned on the computer?

•	Have you installed all the needed device drivers? For example, if you are using a mouse, you may need to install a mouse device driver.

•	Have you made all necessary changes to the CONFIG.SYS file and/or AUTOEXEC.BAT file?

•	Have you installed printer drivers for each application?

•	Did you exit completely from Windows before turning off the computer? Failure to exit properly can corrupt the files.

While the computer is configured just for you, problems you encounter while working may not be unique. Eliminating the typical problems described in this section may save you time and money. If you have a problem with the computer, consider the problems and possible solutions outlined in troubleshooting. If the problem appears related to a software application, also check the documentation provided with the software. You may discover something you can resolve easily by yourself. If the condition persists, contact your Compaq authorized dealer, reseller, or service provider.

Related Topics:

Running Computer Checkup (TEST)

Interpreting Messages on the Screen

Troubleshooting


Reading hard drive takes an unusually long time after restarting the computer
Reading the hard drive takes an unusually long time after restarting the computer

Possible Cause

System entered Hibernation due to low battery condition and is now exiting from it.

Solution

Wait for the system to restore the previously saved data to its state prior to initiating Hibernation.

Related Topic:

Exiting Hibernation


Hard drive error occurs

Possible Cause

Hard drive has bad sectors or has failed.

Solutions

•	Run Computer Setup.

•	Contact your Compaq authorized dealer, reseller, or service provider.

  CAUTION: You should maintain an up-to-date backup of your hard drive at all times in case of errors or failures.

Related Topic:

Running Computer Setup


Hard drive does not work

Possible Cause

Hard drive is not seated properly.

Solution

Turn off and unplug the computer, remove the battery pack, and reinsert the hard drive.


Errors occur after booting from an additional hard drive

Possible Cause

Additional hard drive has not been specially prepared with necessary software.

Solution

Boot from the original hard drive or a specially prepared hard drive.

Related Topic:

Using LTE Elite Hard Drives


Errors occur after booting from an additional hard drive
Computer does not restart after additional hard drive is inserted

Possible Cause

Additional hard drive does not have secondary-drive capability.

Solution

Verify that the drive has the secondary-drive capability symbol:

Related Topic:

Using LTE Elite Hard Drives


Diskette drive light stays on

Possible Cause

Diskette is damaged.

Solution

Run CHKDSK on the diskette. At the system prompt, enter

chkdsk a:

Possible Cause

Diskette is incorrectly inserted.

Solution

Remove the diskette and reinsert it.

Possible Cause

Software program is damaged.

Solution

Check the program diskettes.

Related Topic:

Inserting a Diskette in the Diskette Drive


Diskette drive cannot write to a diskette

Possible Cause

Diskette is not formatted.

Solution

Format the diskette. At the system prompt, enter

format a:

 NOTE: If you are using a hard drive in the MultiBay Expansion Base, and it is designated as drive b, enter format b: at the system prompt.

Possible Cause

Diskette is write-protected.

Solution

Use another diskette that is not write-protected or disable the write-protect feature.

Possible Cause

Writing to the wrong drive.

Solution

Check the drive letter in your path statement.

Possible Cause

Not enough space is left on the diskette.

Solution

Save the information to another diskette.

Related Topics:

Selecting Diskettes

Formatting a Diskette

Removing Write-Protection from a Diskette


Diskette drive cannot read a diskette

Possible Cause

Diskette media has a bad sector.

Solution

Copy remaining files to the hard drive or another formatted diskette. Reformat the diskette.

Possible Cause

Using the wrong diskette type for the diskette drive type.

Solution

Use the required diskette type.

Possible Cause

Diskette is not formatted.

Solution

Format the diskette.

Related Topics:

Selecting Diskettes

Formatting a Diskette


CD-ROM drive cannot read a compact disc

Possible Cause

Compact disc is not properly seated in the CD-ROM drive.

Solution

Open the CD loading tray, lay the compact disc in it, then close it.

Possible Cause

Compact disc is loaded in the CD loading tray upside down.

Solution

Open the CD loading tray, turn over the compact disc (label facing up), then close the CD loading tray.

Possible Cause

Compact disc has a scratch on its surface.

Solution

Insert a different compact disc.

Related Topic:

Inserting a Compact Disc in the CD-ROM Drive


CD-ROM drive is not detected by the computer

Possible Cause

CD-ROM drive is not connected properly.

Solution

Turn off the computer, remove the CD-ROM drive from the MultiBay, and reinsert it.


Computer does not beep when a PC Card is inserted

Possible Cause

PC Card is not inserted properly.

Solution

Ensure that the PC Card is inserted in the correct orientation.

Possible Cause

Speakers are turned off or volume is turned down.

Solution

Press the Fn+F5 hotkeys to turn on the speakers, then adjust the volume control on the computer.

Possible Cause

PC Card beeps are disabled.

Solution

Run CardWizard, then select the option to enable Speaker beeps.

Possible Cause

PC Card drivers are not loaded (turned on).

Solution

Edit CONFIG.SYS file to turn on the necessary PC Card device drivers.

Possible Cause

PC Card slots are disabled.

Solution

Turn on or restart the computer. When prompted to do so, press the F10 key to run Computer Setup, select the Security menu, then select the option to enable PC Card slots.

Possible Cause

PC Card or card driver is not PC Card compliant.

Solution

Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms.

Related Topics:

Inserting a PC Card

Controlling Audio Volume

Turning On PC Card Device Drivers

Running Computer Setup

Hotkey Quick Reference


Computer beeps only once when a PC Card is inserted

Possible Cause

The computer beeps once to indicate that a PC Card is recognized but not properly configured.

Solution

Before a new PC Card can be used, it may be necessary to perform an initial setup procedure. Follow the PC Card manufacturer's instructions for formatting a hard drive card or installing PC Card-specific drivers for a network card.

Related Topic:

Inserting a PC Card


PC Card drivers fail with error messages during system restart

Possible Cause

PC Card slots are disabled.

Solution

Turn on or restart the computer. When prompted to do so, press the F10 key to run Computer Setup, select the Security menu, then select the option to enable PC Card slots.


Modem or fax PC Card does not work

Possible Cause

Wrong COM port is being used to access the PC Card.

Solution

Run CardWizard to determine which COM port is assigned to the PC Card.

Possible Cause

The PC Card conflicts with system board serial device.

Solution

Windows:	Run CardWizard to choose a different COM port for the PC Card.
MS-DOS:	Run CardInfo to choose a different COM port for the PC Card.
Possible Cause

The PC Card is not supported.

Solution

Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested for Compaq PCMCIA computers.

Possible Cause

Telephone cord is not plugged in all the way.

Solution

Check and secure the telephone connection.

Related Topics:

Assigning COM Ports for PC Cards

Running Computer Setup


Network PC Card does not work

Possible Cause

Necessary drivers are not installed (turned on).

Solution

Edit CONFIG.SYS file to turn on the necessary PC Card device drivers.

Possible Cause

PC Card is not fully inserted or is upside down.

Solution

Ensure the PC Card is inserted in the correct orientation.

Possible Cause

Network PC Card or driver is not PCMCIA compliant.

Solution

Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested for Compaq PCMCIA computers.

Related Topic:

Turning On PC Card Device Drivers


Storage PC Card does not work

Possible Cause

A flash memory PC Card is being used in an expansion base PC Card slot.

Solution

Use the flash memory card only in a PC Card slot in the computer.

Possible Cause

SRAM and flash memory PC Cards require the memory card driver to be loaded.

Solution

Edit CONFIG.SYS file to turn on the necessary PC Card device drivers.

Possible Cause

Flash memory PC Cards require the Microsoft Flash Translation Layer to be loaded.

Solution

Edit CONFIG.SYS file to turn on the necessary PC Card device drivers.

Possible Cause

Hard drives or flash mass storage PC Cards require the PCMCIA driver to be loaded.

Solution

Edit CONFIG.SYS file to turn on the necessary PC Card device drivers.

Possible Cause

You are trying to access the hard drive using the wrong drive letter.

Solution

Windows:	Run CardWizard to see which drive letter is assigned to the PC Card.
MS-DOS:	Run CardInfo to determine which drive letter is assigned to the PC Card.
Possible Cause

The PC Card is not formatted.

Solution

MS-DOS:	For flash cards, run MCFORMAT to format the PC Card. For hard drive cards and flash mass storage cards, run ATACARD, then run FORMAT.
Possible Cause

The card is not supported.

Solution

Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested for Compaq PCMCIA computers.

Possible Cause

The flash memory PC Card is incompatible with Intel Series I or II flash PC Cards.

Solution

Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested for Compaq PCMCIA computers.

Related Topic:

Turning On PC Card Device Drivers


A new device is not recognized as part of computer system
Solving Device Recognition Problems

Possible Cause

Computer Setup has not been run to configure the new device.

Solution

Run Computer Setup.

Possible Cause

Computer was in Standby, Hibernation, or turned on when it was docked in the MultiBay Expansion Base.

Solution

Restart the computer to enable the device.

Possible Cause

Cable(s) of new external device is loose or power cables are unplugged.

Solution

Ensure that all cables are properly and securely connected.

Possible Cause

Power switch of new external device is not turned on.

Solution

Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system.

Possible Cause

Removable drive is not seated properly.

Solution

Turn off the computer and reinstall the drive.

Related Topic:

Running Computer Setup


Embedded numeric keypad on computer keyboard is disabled

Possible Cause

Num Lock function is not turned on.

Solution

Press the Fn+NumLk keys to enable the Num Lock function and embedded numeric keypad.


Interpreting Messages on the Screen

Many times a message or prompt is displayed on the screen.  However, a message does not necessarily mean that an error condition exists. It may be nothing more than information about what the computer is doing or a prompt reminding you to enter information or press a key. Typical examples of information messages follow:

•	A number may be displayed.

It indicates the amount of memory in the computer, or it indicates a POST code.

•	Backing up files to drive A.

This indicates that MS-DOS is backing up a file to the diskette in drive A.

•	Exit this utility.

This prompts you to exit a utility by following the additional instructions on the screen.

•	A :> or A :

This prompt indicates that you are working from drive A.

•	C :> or C :

This prompt indicates that you are working from drive C.


Computer is beeping and battery light is blinking

Possible Cause

Battery pack charge is low.

Solutions

•	Charge the battery pack.

•	Replace the battery pack.

•	Connect the computer to an external power source.

•	Initiate Hibernation.

Related Topics:

Charging Battery Packs

Replacing Battery Packs

Connecting External Power Devices

Initiating Hibernation


Computer battery light blinks to indicate low battery condition, but computer does not beep

Possible Cause

Volume turned down too low.

Solution

Turn up the volume using the volume control on the left side of the computer.

Possible Cause

The speakers have been muted by pressing Fn+F5.

Solution

Press Fn+F5 again to resume speaker sound.

Related Topics:

Controlling Audio Volume

Initiating Hibernation

Hotkey Quick Reference


Battery pack will not fast charge

Possible Cause

Battery pack was exposed to temperature extremes.

Solution

Allow time for the battery pack to return to room temperature.

Possible Cause

Battery pack is already charged.

Solution

No action required.

Possible Cause

Battery pack has exceeded its useful life cycle.

Solution

Use a different battery pack.


Computer shut down and memory was lost when replacing the battery pack

Possible Cause

When the computer is in Standby, the battery pack must be replaced within 10 minutes to prevent loss of information.

Solution

Wait a few seconds until the computer initiates Standby before removing the battery pack. Insert the battery pack within 10 minutes.

Related Topic:

Initiating Standby


Every time computer is turned on, date and time must be set

Possible Cause

The auxiliary battery is not fully charged because the computer has not been used for a while.

Solutions

•	Fully charge the battery pack. This charges the auxiliary battery, too.

 NOTE: The auxiliary battery may take up to 24 hours to fully charge if it was completely discharged.

•	Have a Compaq authorized dealer, reseller, or service provider replace the auxiliary battery.

Related Topic:

Charging Battery Packs


Battery is warm to touch after fast charging process
Battery pack is warm to touch after fastcharging process

Possible Cause

This is normal and does not impact the performance of the battery.

Solution

No action is required.


Battery charge is not very long

Possible Cause

Battery is exposed to higher temperatures.

Solution

Put the computer in a cooler place and recharge the battery pack.

Possible Cause

Battery is exposed to extremely cold temperatures.

Solution

Put the computer in a warmer place and recharge the battery.

 NOTE:  The recommended operating temperature range for the battery is from 10 [image] C to 40 [image] C (50 [image] F to 104 [image] F). The recommended storage temperature range for the battery is from -20 [image] C to 30 [image] C (-4 [image] F to 86 [image] F).

Possible Cause

Battery has partially self-discharged.

Solution

Recharge the battery.

Possible Cause

Power conservation is disabled or set to drain.

Solution

Reset the power conservation level.

Possible Cause

An external device is draining the battery.

Solution

Turn off or remove external devices when not using them.

Related Topics:

Charging Battery Packs

How Is the Power Conservation Level Set?


Battery gauge appears inaccurate

Possible Cause

Too many partial charges to the battery pack.

Solution

Battery pack must be completely discharged then recharged every 30 days to maintain battery gauge accuracy.

Related Topics:

Discharging Battery Packs in the Computer

Charging Battery Packs

Ensuring Battery Gauge Accuracy


Screen is blank and keyboard is working

Possible Cause

A screen timeout has been initiated.

Solution

Press any key to refresh the screen.


"Out of Memory" message is displayed

Possible Cause

Memory configuration is not set up correctly.

Solutions

•	Reconfigure memory using MEMMAKER. Refer to the MS-DOS Help for information on the MEMMAKER command.

•	Install more memory.

Related Topic:

Upgrading System Memory


Memory count during Power-On Self-Test (POST) is incorrect.
Memory count during Power-On Self-Test  (POST) is incorrect

Possible Cause

Optional memory card is installed incorrectly or is incompatible with the computer.

Solutions

•	Ensure that the correct memory card has been installed and that it is installed correctly.

•	Run Computer Setup.

Related Topic:

Running Computer Setup


Insufficient memory error during operation.
Insufficient memory error during operation

Possible Cause

Too many TSRs are installed.

Solutions

•	Delete any TSR applications that you do not need.

•	Reconfigure memory using MEMMAKER. Refer to the MS-DOS Help for information on the MEMMAKER command.

Possible Cause

System ran out of memory for the application.

Solution

Check the application documentation for memory requirements or add more memory to the computer.


Setup does not detect the network interface

Possible Cause

The computer is not docked properly in the MultiBay Expansion Base.

Solution

Redock the computer in the MultiBay Expansion Base to use the network interface.

Possible Cause

There is a conflict between the network interface and a system resource or option installed on the computer.

Solution

Run Computer Setup and reconfigure the network interface. Ensure that the network driver parameters match the new configuration.

Related Topic:

Running Computer Setup


Diagnostics reports a failure

Possible Cause

There is a conflict between the network interface and a system resource or option installed on the computer.

Solution

Run Computer Setup and reconfigure the network interface. Ensure that the network driver parameters match the new configuration.

Possible Cause

The cable is not securely connected to the network interface, or is connected to the wrong network connector.

Solution

Ensure that the cable is securely connected to the proper network interface connector and that the other end of the cable is attached to the correct device.

Possible Cause

There is a problem with the cable or a device at the other end of the cable.

Solution

Ensure that the cable and device at the other end of the network connection are operating properly.

Related Topic:

Running Computer Setup


Diagnostics reports no errors, but the computer does not communicate with the network

Possible Cause

Network drivers are not loaded.

Solution

Be sure that the network drivers are loaded. Insert the diskette labeled "MultiBay Expansion Base - Ethernet Drivers" into drive A and follow the instructions to load the network drivers.

Possible Cause

Network driver parameters do not match the current configuration of the expansion base.

Solution

Ensure that the network driver parameters match the current configuration of the network interface.

Possible Cause

There is a conflict between the network interface and a system resource or option installed on the computer.

Solution

Run Compaq Diagnostics and reconfigure the network interface. Ensure that the network driver parameters match the new configuration.

Related Topics:

Running View System Information (INSPECT)

Running Computer Checkup (TEST)


Computer does not communicate with network after being turned on

Possible Cause

The network connection was broken when the computer was turned off.

Solution

The network drivers need to be reinitialized by restarting the computer.  Press the Ctrl+Alt+Delete keys or turn off the computer then turn it back on.


Computer stopped communicating with network without apparent cause

Possible Cause

General network failure.

Solution

Ensure that the network you are connected to is running and has not experienced any errors or problems that would prevent the connection. If this does not solve the problem, contact the network administrator.

Possible Cause

The cable is not securely connected to the network interface or is connected to the wrong network connector.

Solution

Ensure that the cable is securely connected to the proper network interface connector and that the other end of the cable is connected to the correct device.

Possible Cause

The files for the network drivers have been corrupted.

Solution

Reinstall the network drivers and try again. Insert the diskette labeled "MultiBay Expansion Base - Ethernet Drivers" into drive A and follow the instructions to reload the network drivers.


Computer will not turn on

Possible Cause

Battery is discharged and computer is not connected to a power source.

Solutions

•	Charge the battery pack.

•	Replace the battery pack.

•	Connect the computer to an external power source.

Possible Cause

Battery is discharged and cables to the external power source are unplugged.

Solution

Ensure that cables connecting the computer and the external power source are plugged in properly.

Related Topics:

Charging Battery Packs

Replacing Battery Packs

Connecting External Power Devices


Computer turned off while it was left unattended and status panel turned off

Possible Cause

Computer initiated Hibernation because of a  critical low battery condition.

Solutions

•	Charge the battery pack.

•	Replace the battery pack.

•	Connect the computer to an external power source.

Possible Cause

The computer initiated Hibernation after a user-defined timeout expired.

Solution

Turn on the computer.

Related Topics:

What Is a Timeout?

Charging Battery Packs

Replacing Battery Packs

Connecting External Power Devices


Computer does not beep after the Power-On Self-Test (POST)
Computer does not beep after Power-On Self-Test (POST)

Possible Cause

Speaker volume has been turned down.

Solution

Adjust the volume control on the left side of the computer.

Possible Cause

Internal speakers have been turned off.

Solution

Press the Fn+F5 hotkeys to turn on the speakers.

Related Topics:

Controlling Audio Volume

Hotkey Quick Reference


Printer will not turn on

Possible Cause

The cables may not be connected properly or the printer is unplugged.

Solution

Ensure that the cables are properly connected and that the power cord is connected to an electrical outlet.


Printer will not print

Possible Cause

Printer is not turned on.

Solution

Turn on the printer.

Possible Cause

Printer is not online.

Solution

Set the printer to online.

Possible Cause

The device drivers for your application are not installed.

Solution

Install the correct printer drivers for your application.

Possible Cause

Printer that is set up for a network is not connected to the network.

Solution

Connect the printer to the network.

Possible Cause

Printer was connected while the computer was turned on and is not recognized by the computer.

Solution

Restart the computer to allow it to recognize the printer.

Possible Cause

Printer is set up for a network and the computer was turned on, or in Hibernation or Standby, while it was docked in the MultiBay Expansion Base.

Solution

Restart the computer to access the network devices.


Printer is off line

Possible Cause

Paper tray is empty.

Solution

Fill the paper tray with paper. Select online.


Printer prints garbled information

Possible Cause

Correct printer drivers are not installed.

Solution

Install the correct printer drivers.

Possible Cause

Cables are not connected properly.

Solution

Ensure that the printer cable is connected properly to the computer.


Characters on computer display are dim

Possible Cause

Computer is in direct light.

Solution

Move the computer or adjust the screen.

Possible Cause

The brightness control (and contrast control, on CSTN model only) is not set properly.

Solution

Adjust the brightness (and contrast control on CSTN model only).

Related Topic:

Identifying the Display Controls


Screen is blank

Possible Cause

You may have a screen saver or screen blanking utility installed.

Solution

Press any key to refresh the screen.

Possible Cause

The brightness control (and/or contrast control, on CSTN model only) is not set properly.

Solution

Adjust the brightness control (and/or contrast control, on CSTN model only).

Possible Cause

Screen timeout was initiated.

Solution

Press any key to light the screen.

Possible Cause

System initiated Standby after a user-defined timeout expired.

Solution

Press the standby button to exit Standby.

Related Topics:

Identifying the Display Controls

Identifying Power and Standby Controls

What Is Standby?

Exiting Standby


Screen is blank and Status Display Panel is blank
Screen is blank and status panel is blank

Possible Cause

Computer initiated a low battery Standby or Hibernation.

Solutions

•	Replace the battery pack and exit Standby or Hibernation.

•	Connect the computer to an external power source and exit Standby or  Hibernation.

Possible Cause

Power Management, which controls Standby and Hibernation, is disabled and the battery pack has discharged.

Solutions

•	Replace the battery pack and turn on the computer.

•	Connect the computer to an external power source and turn on the computer.

Related Topics:

Charging Battery Packs

Replacing Battery Packs

Connecting External Power Devices


Garbled characters on the screen are mixed with text

Possible Cause

The ANSI.SYS driver is not in the CONFIG.SYS file.

Solution

Add the following line to the CONFIG.SYS file:

device=c:\dos\ansi.sys

Possible Cause

Selected an Energy Star monitor in Power Management, but you do not have this type of monitor.

Solution

Use the Power menu from Computer Setup to deselect Energy Star Monitor.


Computer screen is blank and external monitor displays information

Possible Cause

Display was switched to the external monitor.

Solution

Press the Fn+F4 hotkeys to display information on the computer screen; press the hotkeys again to display information simultaneously.

Possible Cause

Display switch is stuck.

Solution

Tap the switch.


Garbled characters on computer display

Possible Cause

While running in MS-DOS, a higher resolution is being used on the external monitor than is supported on the computer display, and the display was switched back to computer display.

Solution

Restart the computer. If you want to use the simultaneous display feature, use a resolution for an external monitor that is supported by your computer display.


Flashing computer display when connected to external monitor

Possible Cause

Using higher resolution on external monitor than is supported on the computer display, and toggled back to computer display.

Solution

Restart the computer. If you want to use the simultaneous display feature, use a resolution for an external monitor that is supported by your computer display.


Checklist of most common software application or installation problems

Most software application or installation problems occur as a result of one or more of the following:

•	The application was not installed correctly.

•	The CONFIG.SYS file was not configured correctly.

•	Memory was not allocated correctly.

•	The AUTOEXEC.BAT file was not edited correctly.

•	A conflict exists between applications.


Cannot use application from a specified directory

Possible Cause

The application has not been added to the path statement.

Solutions

•	Add the application to the AUTOEXEC.BAT file.

•	Run the program with the full path name.


Insufficient memory to run application

Possible Cause

Memory is not configured properly for the application.

Solutions

•	Consult the application documentation for memory requirements and configure memory for those requirements.

•	Install additional memory.


Mouse or trackball does not work even though device driver is in path command of AUTOEXEC.BAT file

Possible Cause

Mouse device driver is not activated (loaded into memory).

Solutions

•	Enter the MOUSE command at the system prompt to activate the mouse device driver.

or

•	Add a line in the AUTOEXEC.BAT file to automatically activate the mouse device driver each time the computer is turned on or restarted.


Cursor skips or moves abnormally when using an external trackball or mouse

Possible Cause

The ball, rollers, or tracking post in the external trackball or mouse need cleaning.

Solution

Clean the trackball or mouse.


External pointing device does not work

Possible Cause

Incorrect device driver or no device driver is installed.

Solution

Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file.

Possible Cause

The device driver is not installed in Windows.

Solution

Install the device driver in Windows.


Integrated pointing device does not work

Possible Cause

An external pointing device is connected to the computer and the system has disabled the integrated pointing device.

Solution

Initiate Standby and disconnect the external pointing device.

Related Topics:

Using the Pointing Device

Initiating Standby


External microphone does not work

Possible Cause

You are using the wrong type of microphone or microphone plug for the computer.

Solution

Check to see if you are using a monophonic electret condenser microphone with a 3.5-mm plug.

Possible Cause

The microphone may not be connected properly.

Solution

Ensure that the microphone plug is properly connected to the mono microphone jack.

Possible Cause

Sound source not selected.

Solution

Ensure that microphone is selected as the recording source in the Compaq Sound System and that the recording level is adjusted.


No sound from game program

Possible Cause

Audio settings are not set correctly.

Solution

Check the game program's audio settings.

Possible Cause

Volume control on the computer is turned down.

Solution

Adjust the volume control on the left side of the computer.

Possible Cause

Headphones are connected.

Solution

Use or disconnect the headphones.

Possible Cause

Incorrect driver selected.

Solution

An MS-DOS game must be configured to match the audio board in the computer. Access the game's setup or configuration screen and select AudioDrive as the audio driver. If AudioDrive is not a choice, select Sound Blaster Pro (first choice) or Sound Blaster. You must match the game settings  (address, IRQ, and DMA) to the AudioDrive settings.

Possible Cause

Internal speakers have been turned off.

Solution

Press the Fn+F5 hotkeys to turn on the speakers.

Related Topics:

Controlling Audio Volume

Hotkey Quick Reference


Internal speaker produces no sound when an external audio source is connected to the stereo line-jack
Internal speakers produce no sound when an external audio source is connected to the stereo line-in jack

Possible Cause

Volume may be turned off or set too low.

Solutions

•	Adjust the volume control on the left side of the computer.

•	Use the volume control and mixing features available in the Compaq Sound System software.

Possible Cause

Line input may not be connected properly.

Solution

Check line input connection.

Possible Cause

Sound source may not be selected correctly in the audio utilities.

Solution

Check that the sound source is correctly selected in the audio utility.

Possible Cause

Headphones or speakers are connected to the stereo headphone jack, which disables the internal speakers.

Solution

Disconnect the headphones or speakers to enable the internal speakers.

Possible Cause

Computer is docked in an optional MultiBay Expansion Base, which disables the internal speakers.

Solution

Remove the computer from the expansion base to enable the internal speakers.

Related Topic:

Controlling Audio Volume


Sound recorded through internal microphone sounds garbled and noisy

Possible Cause

The recording level may be set too high, causing the microphone to pick up too much external noise.

Solution

Turn the microphone recording level down to about half and try again.


No sound from headphones

Possible Cause

Volume or mixing controls set incorrectly.

Solutions

•	Adjust the volume control on the left side of the computer.

•	Use the volume control and mixing features available in the Compaq  Sound System within Microsoft Windows.

•	Use the Fn+F5 hotkeys to turn on the speakers.

Possible Cause

Sound source not selected.

Solution

Verify that the sound source is selected in the Compaq Sound System.

Possible Cause

The headphones are connected to the wrong jack.

Solution

Check the connection.

Related Topic:

Controlling Audio Volume


Volume too low or too loud

Possible Cause

Volume or mixing controls set incorrectly.

Solutions

•	Adjust the volume control on the left side of the computer.

•	Check the volume and mixer controls in the Compaq Sound System.

•	Check the status window to see if the speakers are on. If they are not, press the Fn+F5 hotkeys to turn them on.

Related Topic:

Controlling Audio Volume