TITLE: Remote Diagnostics Enabling Agent VERSION: 3.02 Rev A DESCRIPTION: Remote Diagnostics Enabling Agent allows you to run Diagnostics for Windows locally or remotely through a web browser. Diagnostics for Windows will display information about the computer's hardware and software configuration and test the computer to ensure it is operating properly. PURPOSE: Recommended Update SOFTPAQ NUMBER: SP23847 SUPERSEDES: SP23435 EFFECTIVE DATE: February 23, 2004 CATEGORY: Software - System Management SSM SUPPORTED: Yes PRODUCT TYPE(S): Desktops Notebooks Workstations PRODUCT MODEL(S): Armada 100S All Models Armada 110 All Models Armada 1500 Family 1505 Armada 1500 Family 1510 Armada 1500 Family 1520 Armada 1500 Family 1530 Armada 1500 Family 1535 Armada 1500 Family 1540 Armada 1500 Family 1550 Armada 1500 Family 1560 Armada 1500 Family 1570 Armada 1500 Family 1571 Armada 1500 Family 1572 Armada 1500 Family 1573 Armada 1500 Family 1574 Armada 1500 Family 1575 Armada 1500 Family 1580 Armada 1500 Family 1585 Armada 1500 Family 1590 Armada 1500 Family 1592 Armada 1500 Family 1594 Armada 1500 Family 1595 Armada 1500 Family 1597 Armada 1500 Family 1598 Armada 1500c Family C266/S/4000/D/0/1 Armada 1500c Family C266/S/4000/D/0/2 Armada 1500c Family C266/S/4000/D/0/3 Armada 1500c Family C266/S/4000/D/M/1 Armada 1500c Family C266/S/4000/D/M/2 Armada 1500c Family C266/S/4000/D/M/3 Armada 1500c Family C300/T/4000/D/0/1 Armada 1500c Family C300/T/4000/D/0/2 Armada 1500c Family C300/T/4000/D/0/3 Armada 1500c Family C300/T/4000/D/M/1 Armada 1500c Family C300/T/4000/D/M/2 Armada 1500c Family C300/T/4000/D/M/3 Armada 1500c Family C366/S/4000/D/0/1 Armada 1500c Family C366/S/4000/D/0/2 Armada 1500c Family C366/S/4000/D/0/3 Armada 1500c Family C366/S/4000/D/M/1 Armada 1500c Family C366/S/4000/D/M/2 Armada 1500c Family C366/S/4000/D/M/3 Armada 1500c Family C366/T/4000/D/0/1 Armada 1500c Family C366/T/4000/D/0/2 Armada 1500c Family C366/T/4000/D/0/3 Armada 1500c Family C366/T/4000/D/M/1 Armada 1500c Family C366/T/4000/D/M/2 Armada 1500c Family C366/T/4000/D/M/3 Armada 1500c Family C400/S/4000/D/0/1 Armada 1500c Family C400/S/4000/D/0/2 Armada 1500c Family C400/S/4000/D/0/3 Armada 1500c Family C400/S/4000/D/M/1 Armada 1500c Family C400/S/4000/D/M/2 Armada 1500c Family C400/S/4000/D/M/3 Armada 1500c Family C400/T/4000/D/0/1 Armada 1500c Family C400/T/4000/D/0/2 Armada 1500c Family C400/T/4000/D/0/3 Armada 1500c Family C400/T/4000/D/M/1 Armada 1500c Family C400/T/4000/D/M/2 Armada 1500c Family C400/T/4000/D/M/3 Armada 1700 Family 6233/S/3200/D/M/1 Armada 1700 Family 6233/S/3200/D/M/2 Armada 1700 Family 6233/S/3200/D/M/3 Armada 1700 Family 6233/T/3200/D/0/1 Armada 1700 Family 6233/T/3200/D/0/2 Armada 1700 Family 6233/T/3200/D/0/3 Armada 1700 Family 6233/T/4000/D/0/1 Armada 1700 Family 6233/T/4000/D/0/2 Armada 1700 Family 6233/T/4000/D/M/1 Armada 1700 Family 6233/T/4000/D/M/2 Armada 1700 Family 6266/T/4000/D/0/1 Armada 1700 Family 6266/T/4000/D/M/1 Armada 1700 Family 6300/T/5000/D/0/1 Armada 1700 Family 6300/T/5000/D/0/2 Armada 1700 Family 6300/T/5000/D/0/3 Armada 1700 Family 6300/T/5000/D/M/1 Armada 1700 Family 6300/T/5000/D/M/2 Armada 1700 Family 6300/T/5000/D/M/3 Armada 1750 Family 6300/T/4000/D/0/1 Armada 1750 Family 6300/T/4000/D/0/2 Armada 1750 Family 6300/T/4000/D/0/3 Armada 1750 Family 6300/T/4000/D/M/1 Armada 1750 Family 6300/T/4000/D/M/2 Armada 1750 Family 6300/T/4000/D/M/3 Armada 1750 Family 6333/T/4000/D/0/1 Armada 1750 Family 6333/T/4000/D/0/2 Armada 1750 Family 6333/T/4000/D/0/3 Armada 1750 Family 6333/T/4000/D/M/1 Armada 1750 Family 6333/T/4000/D/M/2 Armada 1750 Family 6333/T/4000/D/M/3 Armada 1750 Family 6333/T/6400/D/0/1 Armada 1750 Family 6333/T/6400/D/0/2 Armada 1750 Family 6333/T/6400/D/0/3 Armada 1750 Family 6333/T/6400/D/M/1 Armada 1750 Family 6333/T/6400/D/M/2 Armada 1750 Family 6333/T/6400/D/M/3 Armada 1750 Family 6333/T14/6000/D/0/1 Armada 1750 Family 6333/T14/6000/D/0/2 Armada 1750 Family 6333/T14/6000/D/0/3 Armada 1750 Family 6333/T14/6000/D/M/1 Armada 1750 Family 6333/T14/6000/D/M/2 Armada 1750 Family 6333/T14/6000/D/M/3 Armada 1750 Family 6366/T/4000/D/0/1 Armada 1750 Family 6366/T/4000/D/0/2 Armada 1750 Family 6366/T/4000/D/0/3 Armada 1750 Family 6366/T/4000/D/M/1 Armada 1750 Family 6366/T/4000/D/M/2 Armada 1750 Family 6366/T/4000/D/M/3 Armada 1750 Family 6366/T/6400/D/0/1 Armada 1750 Family 6366/T/6400/D/0/2 Armada 1750 Family 6366/T/6400/D/0/3 Armada 1750 Family 6366/T/6400/D/M/1 Armada 1750 Family 6366/T/6400/D/M/2 Armada 1750 Family 6366/T/6400/D/M/3 Armada 1750 Family 6400/T14/10.0/D/0/1 Armada 1750 Family 6400/T14/10.0/D/0/2 Armada 1750 Family 6400/T14/10.0/D/0/3 Armada 1750 Family 6400/T14/10.0/D/M/1 Armada 1750 Family 6400/T14/10.0/D/M/2 Armada 1750 Family 6400/T14/10.0/D/M/3 Armada 3500 Family 6266/T/4100/0/0/1 Armada 3500 Family 6266/T/4100/0/0/2 Armada 3500 Family 6266/T/4100/0/0/3 Armada 3500 Family 6300/T/6400/0/0/1 Armada 3500 Family 6300/T/6400/0/0/3 Armada 3500 Family 6333/T/4000/0/0/1 Armada 3500 Family 6333/T/4000/0/0/2 Armada 3500 Family 6333/T/4000/0/0/3 Armada 3500 Family 6366/T/6400/0/0/1 Armada 3500 Family 6366/T/6400/0/0/2 Armada 3500 Family 6366/T/6400/0/0/3 Armada 4100 Family 4110 Armada 4100 Family 4120 Armada 4100 Family 4125 Armada 4100 Family 4130 Armada 4100 Family 4131 Armada 4100 Family 4150 Armada 4100 Family 4160 Armada 4200 Family 4210 Armada 4200 Family 4220 Armada 6500 Family 6300/T/6400/D/0/1 Armada 6500 Family 6300/T/6400/D/0/2 Armada 6500 Family 6300/T/6400/D/0/3 Armada 6500 Family 6300/T/6400/D/M/1 Armada 6500 Family 6300/T/6400/D/M/2 Armada 6500 Family 6300/T/6400/D/M/3 Armada 6500 Family 6366/T/6400/V/0/1 Armada 6500 Family 6366/T/6400/V/0/2 Armada 6500 Family 6366/T/6400/V/0/3 Armada 6500 Family 6366/T/6400/V/M/1 Armada 6500 Family 6366/T/6400/V/M/2 Armada 6500 Family 6366/T/6400/V/M/3 Armada 7300 Family 7330 Armada 7300 Family 7350 Armada 7300 Family 7360 Armada 7300 Family 7370 Armada 7300 Family 7380 Armada 7400 Family 6266/T/4000/D/0/1 Armada 7400 Family 6266/T/4000/D/0/3 Armada 7400 Family 6300/T/6000/D/0/1 Armada 7400 Family 6300/T/6000/D/0/3 Armada 7400 Family 6300/T/6000/D/M/1 Armada 7400 Family 6333/T/6.4/D/0/1 Armada 7400 Family 6333/T/6.4/D/0/3 Armada 7400 Family 6333/T/6.4/D/M/1 Armada 7400 Family 6333/T/6.4/D/M/3 Armada 7400 Family 6366/T/10.0/V/0/1 Armada 7400 Family 6366/T/10.0/V/0/3 Armada 7400 Family 6366/T/10.0/V/M/1 Armada 7400 Family 6366/T/10.0/V/M/3 Armada 7400 Family 6366/T14/10.0/V/0/1 Armada 7400 Family 6366/T14/10.0/V/0/3 Armada 7400 Family 6366/T14/10.0/V/M/1 Armada 7400 Family 6366/T14/10.0/V/M/3 Armada 7700 Family 7710 Armada 7700 Family 7730 Armada 7700 Family 7750 Armada 7700 Family 7770 Armada 7700 Family 7790 Armada 7700 Family 7792 Armada 7800 Family 6266/T/5000/D/0/1 Armada 7800 Family 6266/T/5000/D/0/3 Armada 7800 Family 6266/T/5000/D/M/1 Armada 7800 Family 6266/T/8000/D/0/1 Armada 7800 Family 6266/T/8000/D/0/3 Armada 7800 Family 6266/T/8000/D/M/1 Armada 7800 Family 6300/T/8000/V/0/1 Armada 7800 Family 6300/T/8000/V/0/3 Armada 7800 Family 6300/T/8000/V/M/1 Armada 7800 Family 6366/T/14.0/V/0/1 Armada 7800 Family 6366/T/14.0/V/0/3 Armada 7800 Family 6366/T/14.0/V/M/1 Armada 7800 Family 6366/T/14.0/V/M/3 Armada 7800 Family 6400/T14/14.0/V/0/1 Armada 7800 Family 6400/T14/14.0/V/0/3 Armada 7800 Family 6400/T14/14.0/V/M/1 Armada 7800 Family 6400/T14/14.0/V/M/3 Armada E500 Family All Models Armada E500S Family All Models Armada E700 Family All Models Armada M300 Family All Models Armada M700 Family All Models Armada SB Family 5200/32/3.2/D Armada SB Family 5200/32/3.2/DM Armada SB Family 5233/32/4.0/DMT Armada SB Family 5233/32/4.0/DT Armada SB Family 5233/S/2100/D/0/1 Armada SB Family 5233/S/3200/D/M/2 Armada SB Family 6233/T/3200/D/0/1 Armada SB Family 6233/T/3200/D/M/2 Armada V300 Family All Models Compaq Tablet PC TC1000 All Models D210 Business PC All Models D315 Business PC All Models Deskpro EN Series 6266 Deskpro EN Series 6300 Deskpro EN Series 6300A Deskpro EN Series 6300C Deskpro EN Series 6333 Deskpro EN Series 6333C Deskpro EN Series 6350 Deskpro EN Series 6400 Deskpro EN Series 6400C Deskpro EN Series 6450 Deskpro EN Series 6450+ Deskpro EN Series 6500 Deskpro EN Series C466/810 Deskpro EN Series C500/810 Deskpro EN Series C566 (na) Deskpro EN Series C600 Deskpro EN Series C850 Deskpro EN Series P1.0GHz Deskpro EN Series P1.13GHz Deskpro EN Series P550 Deskpro EN Series P600 Deskpro EN Series P600/820 Deskpro EN Series P650 Deskpro EN Series P667 Deskpro EN Series P667 (na) Deskpro EN Series P667/820 Deskpro EN Series P700 Deskpro EN Series P733 Deskpro EN Series P733 (na) Deskpro EN Series P733/820 Deskpro EN Series P800 Deskpro EN Series P866 Deskpro EN Series P933 Deskpro EN Series SFF 6300 Deskpro EN Series SFF 6300A Deskpro EN Series SFF 6300C Deskpro EN Series SFF 6333 Deskpro EN Series SFF 6333C Deskpro EN Series SFF 6350 Deskpro EN Series SFF 6400 Deskpro EN Series SFF 6450 Deskpro EN Series SFF 6450+ Deskpro EN Series SFF 6500 Deskpro EN Series SFF C466/810 Deskpro EN Series SFF C500/810 Deskpro EN Series SFF C566 (SFF-na) Deskpro EN Series SFF C600 (SFF) Deskpro EN Series SFF Net PC 6300 Deskpro EN Series SFF Net PC 6400 Deskpro EN Series SFF P1.0GHz (SFF) Deskpro EN Series SFF P1.0GHz (SFF-v) Deskpro EN Series SFF P450+/810e Deskpro EN Series SFF P500/810e Deskpro EN Series SFF P533/810e Deskpro EN Series SFF P550 Deskpro EN Series SFF P600 Deskpro EN Series SFF P600/810e Deskpro EN Series SFF P600/820 Deskpro EN Series SFF P650 Deskpro EN Series SFF P667 (SFF) Deskpro EN Series SFF P667 (SFF-na) Deskpro EN Series SFF P667 (SFF-v) Deskpro EN Series SFF P667/810e Deskpro EN Series SFF P667/820 Deskpro EN Series SFF P700 Deskpro EN Series SFF P733 (SFF) Deskpro EN Series SFF P733 (SFF-na) Deskpro EN Series SFF P733 (SFF-v) Deskpro EN Series SFF P733/820 Deskpro EN Series SFF P800 (SFF) Deskpro EN Series SFF P800 (SFF-v) Deskpro EN Series SFF P866 (SFF) Deskpro EN Series SFF P866 (SFF-v) Deskpro EN Series SFF P933 (SFF) Deskpro EN Series SFF P933 (SFF-v) Deskpro EP Series 6266 Deskpro EP Series 6266C Deskpro EP Series 6300 Deskpro EP Series 6300A Deskpro EP Series 6333 Deskpro EP Series 6333C Deskpro EP Series 6350 Deskpro EP Series 6400 Deskpro EP Series 6400C Deskpro EP Series 6450 Deskpro EP Series 6450+ Deskpro EP Series 6500 Deskpro EP Series a/C466/810e Deskpro EP Series a/C500/810e Deskpro EP Series a/P500E/810e Deskpro EP Series a/P550E/810e Deskpro EP Series a/P600E/810e Deskpro EP Series a/P667E/810e Deskpro EP Series a/P733E/810e Deskpro EP Series C433/810 Deskpro EP Series C466/810 Deskpro EP Series C500/810 Deskpro EP Series P450+/810e Deskpro EP Series P500/810e Deskpro EP Series P533/810e Deskpro EP Series P550 Deskpro EP Series P600 Deskpro EP Series P600/810e Deskpro EP Series P650 Deskpro EP Series P667/810e Deskpro EP Series P700 Deskpro EX 810e Microtower Deskpro EX C566 Deskpro EX C600 Deskpro EX C633 Deskpro EX C667 Deskpro EX C700 Deskpro EX P1.0GHz Deskpro EX P667 Deskpro EX P733 Deskpro EX P800 Deskpro EX P866 Deskpro EX P933 Deskpro EXS C566 Deskpro EXS C600 Deskpro EXS C633 Deskpro EXS C667 Deskpro EXS C700 Deskpro EXS P1.0GHz Deskpro EXS P1.4GHz/850 Deskpro EXS P1.5GHz/850 Deskpro EXS P667 Deskpro EXS P733 Deskpro EXS P800 Deskpro EXS P866 Deskpro EXS P933 Deskpro EXS SF C1.1G/815e Deskpro EXS SF C667/815e Deskpro EXS SF C733/815e Deskpro EXS SF P1.0G/815e Deskpro EXS SF P800/815e Deskpro SB Series 6266 Deskpro SB Series 6300 Deskpro SB Series 6333 Deskpro SB Series 6350 Deskpro SB Series 6400 Deskpro SB Series C566/i810e Deskpro SB Series C600/i810e Deskpro SB Series C600/i815 Deskpro SB Series C633/i810e Deskpro SB Series C633/i815 Deskpro SB Series C700/i815 Deskpro SB Series P1.0/i815 Deskpro SB Series P667/i810e Deskpro SB Series P700/i810e Deskpro SB Series P733/i810e Deskpro SB Series P733/i815 Deskpro SB Series P800/i810e Deskpro SB Series P866/i810e Deskpro SB Series P866/i815 Deskpro SB Series P933/i815 Deskpro Workstation 300 All Models Deskpro Workstation AP230 All Models Deskpro Workstation AP240 600/EB Deskpro Workstation AP240 700 Deskpro Workstation AP240 733 Deskpro Workstation AP250 All Models Evo D300 Convertible Minitower All Models Evo D300 Desktop All Models Evo D300 Slim Tower All Celeron Models Evo D300 Slim Tower All Pentium 4 Models Evo D300 Small Form Factor All Celeron Models Evo D300 Small Form Factor All Pentium 4 Models Evo D300s All Pentium 4 Models Evo D300v All Celeron Models Evo D300v All Pentium 4 Models Evo D300v All Pentium III Models Evo D310 Desktop All Models Evo D310 Micro-desktop All Models Evo D310 Microtower All Models Evo D310 Slim Tower All Models Evo D310v All Models Evo D320 All Models Evo D500 Convertible Minitower All Models Evo D500 Desktop All Models Evo D500 Small Form Factor All Celeron Models Evo D500 Small Form Factor All Pentium 4 Models Evo D500 Ultra-slim Desktop All Celeron Models Evo D510 Convertible Minitower All Models Evo D510 e-pc All Models Evo D510 Small Form Factor All Models Evo D510 Ultra-slim Desktop All Models Evo N1000c All Models Evo N1000v All Models Evo N1005v All Models Evo N1010v All Models Evo N1015v All Models Evo N1020v All Models Evo N1050v All Models Evo N110 All Models Evo N115 All Models Evo N150 All Models Evo N160 All Models Evo N180 All Models Evo N200 All Models Evo N400c All Models Evo N410c All Models Evo N600c All Models Evo N610c All Models Evo N620c All Models Evo N800c All Models Evo N800v All Models Evo N800w All Models Evo Workstation W4000 CMT All Models Evo Workstation W4000 SFF All Models Evo Workstation W4000 SFF DDR All Models Evo Workstation W6000 All Models Evo Workstation W8000 All Models HP Compaq Business Desktop d220 All Models HP Compaq Business Desktop d230 All Models HP Compaq Business Desktop d325 All Models HP Compaq Business Desktop d330 Microtower All Models HP Compaq Business Desktop d338 Microtower All Models HP Compaq Business Desktop d330 Slim Tower All Models HP Compaq Business Desktop d530 Convertible Minitower All Models HP Compaq Business Desktop d538 Convertible Minitower All Models HP Compaq Business Desktop d530 Small Form Factor All Models HP Compaq Business Desktop d538 Small Form Factor All Models HP Compaq Business Desktop d530 Ultra-slim Desktop All Models HP Compaq Business Notebook nc4000: All Models HP Compaq Business Notebook nc4010: All Models HP Compaq Business Notebook nc6000: All Models HP Compaq Business Notebook nc8000: All Models HP Compaq Business Notebook nw8000: All Models HP Compaq Business Notebook nx7000: All Models HP Compaq Business Notebook nx9000 All Models HP Compaq Business Notebook nx9005 All Models HP Compaq Business Notebook nx9010 All Models HP Compaq Tablet PC TC1100: Compaq TC1100 HP Tablet PC TR1105: HP TR1105 hp workstation xw3100 All Models hp workstation xw4000 All Models hp workstation xw4100 All Models hp workstation xw5000 All Models hp workstation xw6000 All Models hp workstation xw8000 All Models iPAQ C500/810e iPAQ C700/815e iPAQ C800/815e iPAQ Legacy-Free C500/810e iPAQ Legacy-Free C700/815e iPAQ Legacy-Free C800/815e iPAQ Legacy-Free P1.0/815e iPAQ Legacy-Free P500/810e iPAQ Legacy-Free P733/810e iPAQ Legacy-Free P866/815e iPAQ P1.0/815e iPAQ P500/810e iPAQ P733/810e iPAQ P866/815e Notebook 100 Series All Models Professional Workstation 5000 All Models Professional Workstation 5100 All Models Professional Workstation 6000 All Models Professional Workstation 8000 All Models Professional Workstation AP200 All Models Professional Workstation AP400 All Models Professional Workstation AP500 All Models Professional Workstation AP550 All Models Professional Workstation SP700 All Models Professional Workstation SP750 All Models Professional Workstation XP1000 All Models OPERATING SYSTEM(S): Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows 2000 Microsoft Windows Millennium Edition (ME) Microsoft Windows XP 32-bit Home Microsoft Windows XP 32-bit Professional LANGUAGE(S): Brazilian Portuguese Danish Finnish French German Italian Japanese Latin American Spanish Dutch Norwegian Swedish US English ENHANCEMENTS: - Corrects Remote Diagnostic icon that was missing in Control Panel. - Corrects two dead links in Compaq Service & Support HTML. - Corrects problem that you cannot open Insight Web Management from systray after removing/reinstalling the Remote Diagnostics Enabling Agent. HOW TO USE: NOTE: To install the software in this SoftPaq, you must be logged in with Administrator privileges. 1. Download the SoftPaq to a directory on your hard drive. The file downloaded is a self-extracting executable with a filename based on the SoftPaq Number above. 2. Execute the downloaded file and follow the on-screen instructions. To create the two optional installation diskettes, run MAKEDISK.BAT and follow on-screen instructions. 3. To install Interactively: a) Remove all previous versions of Remote Diagnostics Enabling Agent. - Select Start, Settings, Control Panel - Select Add/Remove Programs - Select Remote Diagnostics Enabling Agent and "Add/Remove" b) Install this version of Remote Diagnostics Enabling Agent - Insert diskette #1 into drive A: if installing from optional diskettes - Run A:\SETUP.EXE or \SETUP.EXE where is directory from step 2 - Select Next - Select Finish c) Restart the computer for the changes to be in effect To install non-interactively ("silently"): a) Go to the download directory from step 2 above, or copy the contents of all two (2) optional installation diskettes into a directory on the hard drive. b) Run SETUP.EXE -S from the directory in a) above. c) Restart the computer for the changes to be in effect. 4. After the installation is completed, you may delete the directory created in step 2 if you wish. Copyright (c) 2003 Hewlett-Packard Development Company, L.P.