SOFTPAQ NUMBER: SP23505 PART NUMBER: N/A FILE NAME: QCP22211a.cab TITLE: StorageWorks NAS PSM 2268 update for cluster installations VERSION: 1.0.0.0 LANGUAGE: English CATEGORY: Fix DIVISIONS: NSS PRODUCTS AFFECTED: StorageWorks NAS b3000 v1 or v2, StorageWorks NAS e7000 v1 or v2 OPERATING SYSTEM: Windows Powered OS, NAS OS version 2.01, 2.12, 3.2, or 3.3 SYSTEM CONFIGURATION: Cluster Only configurations running PSM build 2267. PREREQUISITES: None EFFECTIVE DATE: May 12, 2003 ELECTRONIC DISTRIBUTION ALLOWED: Yes SOFTPAQ UTILITY VERSION: 5.x SUPERSEDES: N/A DESCRIPTION: This softpaq provides a necessary patch for Persistent Storage Manager for clustered NAS products. Enhancements/Fixes: The patch resolves an issue where system start and failover events occur simultaneously yielding a system bluescreen. The event can occur due to a race condition when running snap shots failover to a node that is starting cluster services. This patch is recommended. HOW TO USE: 1. Create a directory on the client. Download the SoftPaq to that directory. The file downloaded is a self-extracting executable with a filename based on the SoftPaq Number above. 2. Execute the downloaded file and follow the on-screen instructions. Press "SpaceBar" to confirm the unpacking of files into the download directory. A directory named after the softpaq will be created containing the files. 3. After the files have been unpacked, you may delete the self-extracting file downloaded in step 1. 4. To load the patch to the server, open the webui, navigate to the maintenance tab and select software update. Click next, Click Next, Select browse and navigate to the directory containing the downloaded cab file. Verify the file by clicking verify, click browse and select the file again, click next, lastly click finish. The system will indicate it will reboot but never does. A reboot of the patched system is required. 5. After the installation is completed, you may delete the files unpacked in step 2. Copyright 2003 HP Corporation. All rights reserved. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies